Help for hosts
Booking Cancellation
What are the exceptions and valid reasons for host cancellations?How to avoid Host CancellationsWhat proof is required for Host Cancellation requests?What impact does a host cancellation have?What is the host's cancellation policy?Why did the guest cancel the booking?What Happens If a Guest Cancels Their Booking?Understanding Airbnb’s Refund Policies
Reviews
Review Guidelines for HostsCan I delete a review left by a guest? My guest left a bad review, what can I do?Can I Respond to a Guest Review for a Holidu reservation?How to Write a Review Response (With Examples & FAQs)How does Booking.com calculate the review score?How and when can I see the review my guest left?Can I Delete a Guest Review?How to Get Good Reviews: A Guide for Holidu HostsWhy Are Reviews Important?Why Didn’t My Guest Leave a Comment?
My Holidu Account
Bookiply is now Holidu – What this means for youWhat is the Holidu Host referral Program?How to Update Your Contact Details and Account InformationHow to Change the Property OwnerHow to Set Up Two-Factor Authentication (2FA) on Your Holidu Account?How to connect your property to AVS (Germany)Online Guest Registration with SIBA and Holidu – Frequently Asked Questions (FAQs)What to do if I have issues logging in?How can I receive notifications from Holidu on my device?How to Connect to Mossos d'EsquadraHow to Connect to ErtzaintzaHow to Connect to SES.HOSPEDAJESMy guest is requesting an invoice, what do I need to do?How to connect your Booking website to your own domain?What do I get if my friend also starts using Holidu Hosts?How can I recommend a friend to Holidu Hosts?How can you access your account?Where can you see your Holidu Agreement?How can you reset your password?How to Manage Your Account or Temporarily Pause Bookings
Managing your Listings
Organic welcome baskets How can I edit the address?How do I update or edit my listing's information?How can you manage your collaborators?How to manage photos for my property?What is an iCal synchronisation?How can I add/delete a manual calendar block?How can I add/delete an iCal calendar?How do I configure an iCal/sync to connect my calendar with other platforms?How to Connect Feratel Deskline to Holidu?Useful templates for hostsHow can I Identify and Report Fraudulent ActivityThese are the amenities guests ask our Customer Service about the most before bookingHow can I change my cancellation policy?Benefits of instant bookingsHow to Collect a Security DepositDistribution Channel: HomeToGo – How Does It Work?Avoiding Overbookings: Essential Tips for Holidu HostsEmbracing Inclusivity in Hosting: Welcoming Guests from All BackgroundsWhere can I find the list of Distribution Channels? Why are there dates in red in my calendar?Distribution Channel: Check24 – How Does It Work?What are the Host Responsibilities?
Assistance with a Reservation Issue
How can I contact Customer Service?Automated Guest Communication: Enhancing The Booking ExperienceHow to handle a booking modification directly in my Holidu Account?Guest Messaging Guide and FAQWhat Can I Do if My Guest Violates the House Rules?How can I get support with an on-site emergency?Who can I contact in case of an emergency during the weekend?How to Handle Guest Complaints?What to do if a Guest Complains After Check-in?
Taxes and Regulations
French ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)What is Cedolare Secca for Italian Properties?What is VAT?DAC7 FAQFAQ - National Identification code (CIN) for Italian PropertiesStatistical Reporting in Italy – A Simple Guide for HostsFrench City Tax (Taxe de Séjour)FAQ - Land Registration Number for Italian Properties (LRN)Guest Check-in Feature in ItalyHow can I get my Certificazione Unica report?Tax returnWhat is the Unique Registration Number NRA and how does it affect my listing in Spain?Frequently Asked Questions (FAQ) about the new Short-term rental accommodation Registration Number in Spain (NRA)Real Decreto 933/2021: Guest Registration in SpainHow to get ready for Upcoming Changes to Vacation Rental Laws in the Canary Islands? New Vacation Rental Regulations in the Canary Islands - FAQGreek Regulations on Short-Term Rentals (STR)What is the Land Registration Number for Italian Properties (LRN)?What exactly is Modelo 238 (OLD modelo 179)?CIN - National Identification Code for Italian PropertiesConnect your Holidu account with the local authority
Listing Configuration
How to submit a damage claim with Holidu ProtectHow do I set up check-in and check-out day and time restrictions for my property?How can I set up discounts in my account?Boost Your Bookings with Discounts and Short Stays How to Boost Your Bookings with Holidu's Last-Minute DiscountsHow to create and customize your Direct Booking Website?How can I set extra fees?Non-Refundable Policy FAQGenerating Your Property DescriptionHow to Use Flexible Stays to Fill Calendar Gaps and Earn MoreFAQ: Save Energy, Cut Costs & Delight Guests with tado°How to activate or deactivate Holidu ProtectHow can I update my pricing & seasons?How to use the Booking Module on your own websiteWhat is my Holidu Booking Website?How to connect your Booking website to your own domain?How to Use the Booking Module on Your Direct Booking WebsiteHow to add and configure a Security DepositHow Can I Copy Prices for a New Season?Can I set different prices for weekends and holidays?Where can I configure amenities?Security devices and CCTVHow does Holidu Protect work?How can I add arrival instructions?Service AnimalsEco Badge – How to Get It for Your PropertyCan I change the name or ownership of my property ad?What should be included in my property’s description? What do guests ask about the most?How to Manage Amenities for Your Property