If you have a duplicated property listing on Booking.com, you can close it by removing all of its room types or units from the Booking.com Extranet. Once every room or unit is deleted, the duplicate will no longer be active on the platform. Make sure you are working on the duplicate and not your active property before you start.

Before You Start

• Confirm that you are removing the duplicate listing, not your active property.
• Check that the duplicate has no upcoming reservations. Booking.com does not allow deletion while reservations are still linked to a room or unit.

Step-by-Step: Closing a Duplicated Property Listing

1. Log in to the Booking.com Extranet. Go to admin.booking.com and sign in with your credentials.
2. Open the duplicate property. From the top menu, select the Property tab and choose the duplicate property you want to close. Then select Room details. Depending on your account view, this may appear as Property layout.
3. Find the room or unit to remove. Review the list of room types and locate the first room or unit you want to delete.
4. Delete the room or unit. Select the option to delete it and confirm the deletion. The room or unit will then be removed from the property page.
5. Repeat for all remaining room types. Continue deleting rooms and units until the duplicate property has no active units left.
6. Retry publishing in Holidu. Go back to Holidu and open the Distribution channel tab for your property. If an error message appears for the Booking.com channel, click the "click here" link to retry publishing. It may take a few minutes for the changes to take effect on Booking.com.

What to Do If a Delete Option Is Not Available

If you only see Edit or Upload photos for a room or unit, it is linked to upcoming reservations. You cannot permanently delete it until those reservations have been fulfilled and guests have checked out. Wait until the stay is complete, then return to the steps above.

Need Further Help?

If you cannot remove the duplicate listing yourself, or if you have questions about the process, contact Booking.com partner support through the Extranet inbox. Ask them to remove the duplicated property from your account.