Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany supports legal compliance by reporting your guest information to the local authority. This connection also helps maintain a documented check-in process for both you and your guests.

By integrating with AVS, you streamline your administrative responsibilities and ensure that your property operates in accordance with local regulations. This automated connection reduces manual paperwork and provides a seamless experience for your guests during their check-in process.

Important Note: Available Regions

AVS has currently enabled the integration in the following areas:

Sellin, Glowe, Hessen, Bad Neuenahr-Ahrweiler, Rust, Bad Krozingen, Nordstrand, Bad Kissingen, Braunlage, Binz, Canow (Wustrow), Heringsdorf, Kellenhusen, Land Wursten, Putbus, Saal, Timmendorfer Strand, Travemünde, Rostock/Warnemünde, Wustrow, Zingst, Zinnowitz, Pirma, Friedrichshafen, Radolfzell, Öhningen, Boppard, Wittenberg, Seelbach, Altensteig, Konstanz, Bernkastel Kues, Stockach, Templin, Graal-Müritz, Langenargen, and Moos.

If your property is located in one of these regions, you are eligible to connect to the AVS system. Check whether your location is on this list before proceeding with the connection process.

How to Connect Your Property to AVS?

Follow these step-by-step instructions to connect your property to AVS Germany through your Holidu account:

Step 1: Access the Online Check-in Tool

Log in to your Holidu account and navigate to the main dashboard. Look for the "Tools" option in the left side menu. Click on "Online Check-in" to access the integration settings.

Step 2: Authenticate with AVS Germany

You will be prompted to enter your AVS Germany credentials. Provide your username and password for your AVS account. If you do not have an AVS account yet, you will need to create one before proceeding.

Step 3: Verify Your Property Information

The system will display your property details. Review the information to ensure accuracy, including your property name, address, and registration details. Verify that all information matches your official AVS registration.

Step 4: Configure Guest Data Sharing Settings

Select which guest information will be automatically shared with AVS Germany during check-in. Typically, this includes guest name, arrival date, departure date, and contact information. Review the data sharing policies and confirm your preferences.

Step 5: Review Authorization Permissions

Carefully review the permissions you are granting to AVS Germany. These permissions allow the system to access and transmit your guest information securely. Confirm that you understand and agree with all authorization terms.

Step 6: Complete the Connection

Click the "Connect" or "Confirm" button to finalize the integration. Once successfully connected, you will receive a confirmation message. Your property is now linked to AVS Germany.

What Happens After Connection?

After successfully connecting your property to AVS Germany, guest information will be automatically transmitted to the local authority upon check-in. You will be able to manage your online check-in settings through your Holidu dashboard, and your guests will have the option to complete their check-in through the online process.

Frequently Asked Questions

What is AVS Germany and why do I need to connect?

AVS (Anmeldeverfahren für Vermietungen in Sammlungsplattformen) is the mandatory guest registration system in specific German regions. Connecting your property ensures legal compliance with local regulations and provides an efficient, documented check-in process for your guests.

Is my property eligible for AVS connection?

Your property is eligible if it is located in one of the supported regions: Sellin, Glowe, Hessen, Bad Neuenahr-Ahrweiler, Rust, Bad Krozingen, Nordstrand, Bad Kissingen, Braunlage, Binz, Canow (Wustrow), Heringsdorf, Kellenhusen, Land Wursten, Putbus, Saal, Timmendorfer Strand, Travemünde, Rostock/Warnemünde, Wustrow, Zingst, Zinnowitz, Pirma, Friedrichshafen, Radolfzell, Öhningen, Boppard, Wittenberg, Seelbach, Altensteig, Konstanz, Bernkastel Kues, Stockach, Templin, Graal-Müritz, Langenargen, or Moos. If you are unsure whether your location is included, check the list provided above.

What information will be shared with AVS Germany?

The following guest information is typically transmitted to AVS Germany during online check-in: guest name, date of birth, nationality, arrival date, departure date, contact phone number, and email address. You can review and configure specific data sharing preferences during the connection setup process.

Is the connection secure?

Yes, the connection is secure. Guest data is transmitted over an encrypted connection using industry-standard security protocols. Your information and your guests' data are protected throughout the transmission and storage process.

What if I can't remember my AVS Germany credentials?

If you have forgotten your AVS Germany username or password, you can recover your account by visiting the AVS Germany website and selecting the password reset option. Follow the instructions provided to regain access to your account. You will then be able to use your updated credentials to connect your Holidu property.

Can I disconnect my property from AVS Germany?

Yes, you can disconnect your property from AVS at any time through your Holidu account settings. Navigate to the Online Check-in section and select the option to disconnect or remove the AVS integration. Please note that disconnecting may affect your legal compliance in the region, so consider any local requirements before disconnecting.

How long does the connection process take?

The connection process typically takes 5-10 minutes to complete. Once you have successfully connected your property, the integration should be active immediately. Your guests will then be able to use the online check-in feature for future bookings.

What happens if there is an error during the connection process?

If you encounter an error during the connection process, verify that you have entered your AVS Germany credentials correctly and that your account is active. Ensure that your property information matches your official AVS registration. If problems persist, contact Holidu customer support for additional assistance.

Will my guests be required to use online check-in?

Once AVS is connected, your guests will have the option to complete their check-in online during their stay. While online check-in is not mandatory, it is recommended as it streamlines the process and ensures that all required information is properly documented with the local authority.

What should I do if a guest has issues completing online check-in?

If a guest experiences difficulties with online check-in, provide them with alternative contact information or assist them directly. You can also guide them through the process step-by-step. For technical issues related to Holidu's platform, contact Holidu support for troubleshooting assistance.