Opening your property to guests from around the world is a core part of hosting. Inclusivity helps every guest feel welcome and valued, whatever their background. Creating a warm, comfortable environment for guests from different cultures and walks of life is key to being a great host. At Holidu, we believe every guest deserves respect, free from prejudice or judgment, regardless of age, gender identity, sexual orientation, nationality, ethnicity, physical ability, race, or religion.

A safe, welcoming atmosphere helps guests feel at ease. When you make it clear that all visitors, whether they travel as couples, families, or friends, will be warmly received, you create a richer experience for them. This supports Holidu's mission to make hosting and booking holiday homes free of doubt and full of joy.

How can I make my guests feel welcome?

To make guests feel welcome, use features that signal you are open to all travelers, describe your property's accessibility accurately, respect guest needs such as service animals, and balance hospitality with privacy. The tips below explain each step.

How does Instant Booking support inclusivity?

Holidu's Instant Booking feature lets guests book without prior approval. This signals that you are open to hosting anyone who meets your criteria and sets a welcoming tone from the start. For more information, see Benefits of Instant Bookings.

How do I describe my property's accessibility features?

If your property offers accessibility features, describe them accurately in your listing. This helps guests with accessibility needs decide whether your property suits them. Consider including details such as:

• Wide doors (minimum 80 cm)
• Step-free access to the property and throughout the interior
• Elevator access
• Toilet with grab rails
• Raised toilet and adapted bath or bathtub with bath chair
• Lowered bathroom sink
• Emergency cord in the bathroom
• A bathroom with a 1.5-meter turning circle
• Roll-in shower, shower with grab rails, and shower chair

Can my property be listed as wheelchair-inclusive?

Yes. If your property includes several of these features, it can be highlighted as wheelchair-inclusive. This makes it easier for guests with accessibility needs to find and book your property. You can update these amenities under Amenities > Accessibility.

Do I need to accept service animals?

Yes. Holidu asks all hosts to accommodate guests who require a service animal, in line with EU service animal laws. Service animals are not considered pets, so they must be allowed at the property whether your listing is pet-friendly or not. Denying service animals could be considered discriminatory. For more details, please see our article on service animals.

How can I respect my guests' privacy?

Once guests check in, aim for a balance between making them feel welcome and respecting their privacy. Avoid visiting unnecessarily, but make it clear that you are available to help if needed. This creates a comfortable, stress-free environment for your guests.

By creating an inclusive, respectful, and welcoming atmosphere, you help ensure your guests have an unforgettable stay and contribute to a more open, accepting global community of travelers.