As a host on Holidu, you can view and download all of your invoices and payouts directly from your account. This includes regular payout invoices as well as cancellation fee invoices, so you always have the documents you need for your bookkeeping and accounting.

Note: Invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you configured.

Where to find your invoices and payouts

All invoices and payouts are located under the Financials tab in the left-hand menu of your Holidu host account. From there, you can access your invoices and payouts and download them whenever you need them.

How to download invoices

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. Select My invoices from the expandable menu.
4. Review the list of available invoices, which include payout, commission, and cancellation invoices.
5. Optionally, use the Booking ID filter to quickly find a specific invoice.
6. Click Filters and choose the time period you want to review.
7. Click Bulk download to download the selected invoices.

Cancellation fee invoices are issued when a host cancels a guest booking. The fee is automatically deducted from your next available payout where applicable, so no manual bank transfer is needed.

How to download payouts

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. Select Payouts to view your payout overview.
4. Choose the payout you want to review.
5. Download the payout document to save it for your records.

How to access invoices for managed hosts (PME accounts)

If you manage multiple hosts through a PME account, you can access each host's invoices in the PMS (Property Management System).

1. Log in to the PMS.
2. Go to Hosts.
3. Select the host whose invoices you want to view.
4. Click the Invoices tab.

Search and download invoices

Once you are on the Invoices tab, you can:

• Filter by time period: Select the date range you need.
• Search by reservation: Enter the specific reservation number.
• Download invoices individually: Click the download button for each invoice.
• Download invoices in bulk: Select multiple invoices and download them all at once.

How to access invoices for managed hosts in your Holidu account

1. Log in to your Holidu host account.
2. Click Hosts in the left-hand menu.
3. Optionally, use the Host name, email, or ID filter to find a specific host.
4. Click the host you want from the list.
5. Select the Invoices tab on the host's page.
6. Optionally, use the Booking ID filter to find a specific invoice.
7. Click Filters and choose the time period you want to review.
8. Click Bulk download to download the selected invoices.

Important things to know

• Primary email access: Only the primary email address on the account can access the Invoices and Payouts sections. Collaborators do not have this access.
• Browser only: Bulk download is available only via a web browser. It is not supported on mobile devices or in the app.
• Date range: Before starting a bulk download, choose the date range for the invoices you want. This refers to the dates the invoices were issued. The range between the "From" and "To" dates cannot exceed 12 months.
• Invoice availability: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured policy. They cannot be accessed before that date.
• One host per account: Each Holidu account is registered to a single host. Co-registration is not possible, and invoices are issued in the name of the registered host.

Need more help?

If you have questions about your invoices or payouts, use the assistant in your Holidu account to get support.