How to Access Your Invoices on Holidu

As a host on Holidu, you can easily access and download all your invoices directly from your account. Your invoices include regular payout invoices, commission invoices, and cancellation fee invoices. This guide will walk you through the process of finding and downloading your financial documents.

Viewing Your Invoices

To access your invoices on Holidu:

1. Log in to your Holidu host account
2. Navigate to Financials in the left-hand menu
3. Select My Invoices from the expandable menu
4. You will now see all available invoices, including payout, commission, and cancellation invoices

How to Download Invoices

Once you're in the Invoices section, you have several options for downloading:

Download Individual Invoices

Click the download button next to each invoice you want to download. This is useful when you need a specific invoice for your records.

Bulk Download Multiple Invoices

To download several invoices at once:

1. Use the Filters option to select your desired time period by choosing the "From" and "To" dates
2. Optionally, filter by Booking ID to find specific invoices
3. Click Bulk Download to download all selected invoices at once

Note: Bulk download is available only via web browser and is not supported on mobile devices or in the app.

Understanding Your Invoices

Invoices become available for download from the day the guest can no longer cancel for free, based on the cancellation policy you configured for your property. If a guest cancels and a cancellation fee applies, you will receive a separate cancellation fee invoice. This fee is automatically deducted from your next available payout.

How to Access Your Managed Hosts' Invoices (PME Account)

If you manage other hosts through a Property Management Entity (PME) account, you can access their invoices as follows:

1. Log in to your PME account on Holidu
2. Click Hosts in the left-hand menu
3. Optionally, use the filter by Host name, email, or ID to locate a specific host
4. Click on the host whose invoices you want to view
5. Select the Invoices tab on the host's profile page
6. Use the Booking ID filter to search for specific invoices if needed
7. Click Filters to select your preferred time period
8. Click Bulk Download to download the invoices for that host

Viewing Your Payouts

Your payout information is also located in the Financials section on the left-hand menu. Here you can track all payments received from Holidu for your bookings.

Important Information About Invoices

• Primary email access: Only the primary email address registered on your account can access the Invoices and Payouts sections. Collaborators do not have access to these areas.
• Date range limits: When bulk downloading, the date range between your "From" and "To" dates cannot exceed 12 months.
• Invoice timing: Invoices only appear on the platform from the day the guest loses the right to free cancellation based on your property's cancellation policy. They are not accessible before this date.
• Single host per account: Each Holidu account is registered to one host, and co-registration is not possible. Invoices are issued in the name of the registered host only.

Need Further Assistance?

If you have questions about your invoices or need help navigating the Financials section, our support team is available through the assistant to help you.