How to Configure and Collect a Security Deposit

A security deposit helps you cover costs from damages or unexpected situations during a guest's stay. This guide explains how to set up a security deposit for your property in your Holidu account and how to collect it from your guests.

How to configure a security deposit

1. Log in to your Holidu account.
2. Select the property you want to configure. If you manage more than one property, you need to set the security deposit for each one individually.
3. On the upper left side, select "Configuration".
4. Click on the "Pricing" section.
5. Scroll down to "Additional Fees" and select "Edit".
6. In the pop-up window, add or update your security deposit amount.
7. Click "Save" to apply the deposit to your property.

How to collect a security deposit

Choose a collection method that works for you and your guests, and communicate it in the arrival information so there are no surprises on the day.

• Cash on arrival: Collect the deposit in cash when the guest checks in. This is a straightforward way to ensure payment before check-in.
• Bank transfer: Ask guests to transfer the deposit a few days before arrival. This requires advance planning and clear communication.
• Payment apps: For a quicker process, you can use payment apps such as Bizum (Spain), Swikly (France) or PayPal. These apps are not affiliated with Holidu, but local alternatives may also suit your needs.

Not all guests can use bank transfers or apps, especially those traveling from abroad. Offering cash on arrival as an alternative is a good idea. We recommend receiving the deposit before check-in, as it covers any potential charges that may arise during the stay.

Important considerations

• Existing bookings: Changes to your security deposit do not affect bookings made before the change. You cannot request a different amount from the one configured when the guest booked.
• Airbnb bookings: Security deposits do not apply to Airbnb bookings. Airbnb bookings are protected by AirCover, and charging a security deposit to these guests is forbidden by the channel's policy.
• Booking.com: Booking.com may show that the deposit must be collected by bank transfer 7 days before check-in. This is because Booking.com only allows one collection method across all accounts. You are still free to collect the deposit in cash, for example on arrival. The host is always responsible for collecting and managing the deposit.

Security deposit refunds

Return the security deposit once the property has been inspected and found in good order, typically at check-out or a few days later. The deposit must be returned no later than 14 days after check-out.

Looking for a simpler alternative?

Holidu Protect is a damage protection service that can replace the need for a security deposit. Activating it automatically disables the security deposit for that property. Learn more about how Holidu Protect works and how to activate or deactivate Holidu Protect.

Local rules around deposits vary by market. If you are unsure which approach is right for your region, our local team can help.