How to Configure and Collect a Security Deposit

Protecting your property while keeping things clear and simple for your guests is essential. A security deposit helps you cover costs from damages or unexpected situations during a guest's stay. Follow this guide to configure and collect deposits effectively.

Configuring Your Security Deposit

Step 1: Log in to Your Holidu Account

Open your Holidu Account and select the property you want to configure a security deposit for. If you have multiple properties, you'll need to set the deposit for each one individually.

Step 2: Navigate to Configuration

On the upper left side, select "Configuration" and click on the "Pricing" section.

Step 3: Set Up the Security Deposit

Scroll down to "Additional Fees" and select "Edit". In the pop-up window, add or update your security deposit amount. Click "Save" to apply it to your property.

How to Collect a Security Deposit

Always communicate your chosen collection method to your guests in the arrival information to avoid surprises on check-in day.

Collection Methods

• Cash on Arrival: Request the deposit in cash when the guest arrives. This straightforward method ensures collection before check-in.
• Bank Transfer: Ask for a bank transfer a few days before arrival. This method requires advance planning and clear communication.
• Payment Apps: Use payment apps such as Bizum (Spain), Swikly (France), or PayPal for quicker processing. Other apps are available locally that may suit your needs.

Important Considerations

Flexibility for Guests: Not all guests can use bank transfers or apps, especially international travelers. Offering cash on arrival as an option is advisable. Conversely, some guests prefer digital payments. Find a solution that works for both you and your guests.

Collect Before Check-in: We recommend ensuring the security deposit is received before allowing guests to check in. This provides coverage for any potential charges that may arise.

Existing Bookings: Bookings made before your configuration change are not affected. You cannot charge a different amount than what was configured when the guest booked.

Airbnb Bookings: For Airbnb bookings, security deposits are not applicable and are handled entirely by Airbnb. It is strictly forbidden to charge any security deposit to Airbnb guests.

Security Deposit Refunds

Return the security deposit once the property has been inspected and found in good order, typically during checkout or a few days after. The security deposit must be returned no later than 14 days after check-out.

Consider Holidu Protect

Looking for stronger protection? Holidu Protect is a damage protection service that replaces the need for a security deposit entirely. For €3 per booked night, your property is covered for guest damages up to €50,000 across all supported booking channels, including Airbnb. This eliminates deposit collection friction while providing better coverage. Learn how to activate Holidu Protect. Note: activating this service automatically disables the security deposit for that property.

By following these guidelines, you can keep the transaction process clear for both you and your guests while protecting your property. Local rules around deposits vary by market, so if in doubt, our local team can help you choose the right approach for your region.