As a host, you are responsible for providing a great experience for your guests, from the first booking message to the end of their stay. The booking contract is between you and the guest, with Holidu acting as an intermediary. Keeping your communication, calendar, and property information accurate helps your guests enjoy a smooth, stress-free stay.

What are my responsibilities as a host?

As a host, your main responsibilities are to communicate clearly with your guests, be available during their stay, avoid cancellations, keep your calendar and property details up to date, and provide receipts when guests request them. You are not just hosting a property. You are providing an experience.

What are my booking guidelines?

How do I stay reachable during my guests' stay?

You, or a person you designate, should be reachable during your guests' stay. This can be you directly or someone in charge of the property. If issues come up at the property, respond quickly so your guests can enjoy their stay without stress.

How should I communicate with guests before their arrival?

Contact your guests early to share arrival expectations. This creates a more personal experience. Include details such as the estimated arrival time, how to collect the keys, and your house rules.

Why should I avoid host cancellations?

Cancellations disrupt travel plans for both hosts and guests. They can also affect your property's performance and may lead to penalties. Aim to avoid cancellations whenever possible.

How do I provide a receipt or invoice to a guest?

If a guest asks for a receipt, provide a receipt or invoice that shows the total amount paid. You can create one with Holidu's tool.

• How to issue an invoice for a guest

Please note: Holidu only provides guests with a booking confirmation. The invoice you issue through Holidu is an individual fiscal document and should not be shared with guests.

What are my account configuration guidelines?

Who is responsible for the accuracy of my property settings?

You are responsible for the accuracy of your account configuration. Holidu's local teams are happy to guide and assist you. However, Holidu is not responsible for keeping your property information and settings up to date.

How do I update my account settings?

You can update everything that is configurable in your account yourself, quickly and easily.

How do I manage my calendar to avoid double bookings?

Keep your calendar accurate and up to date to prevent double bookings. As the host, you set your own availability. If your property becomes unavailable, for example because of renovations, maintenance, or private use, block those dates right away. An up-to-date calendar makes the booking experience smooth for you and your guests.

What should I do when I change my property details?

If you change amenities, sleeping arrangements, or other configurable settings, update your property description promptly so it matches your listing.

• How to generate your property description

When critical information changes, such as a pool or Wi-Fi no longer being available or a change in bedroom configuration, it is your responsibility to inform guests with affected bookings. Holidu only steps in for very urgent cases, such as when the check-in date is very close.

How often should I update my rates?

Update your nightly rate, minimum stay, and extra fees well before upcoming seasons. Guests like to plan their holidays in advance. Please note that once a booking is confirmed, the booking price can no longer be changed.

Need more help?

If you have questions about your responsibilities as a host, explore the links above or visit the Holidu Help Center for step-by-step guidance on managing your account and your listing.