Can I Delete a Review Left by a Guest? My Guest Left a Bad Review, What Can I Do?

Reviews are an important part of building your reputation as a host. However, if you believe a guest review violates platform guidelines, you may be able to request its removal. Here's what you need to know about handling negative reviews.

When Can a Review Be Deleted?

A review can only be deleted if it violates the terms and conditions of the booking platform where it was posted. Reviews that simply express negative opinions or constructive criticism cannot be removed.

Grounds for review removal include:

• Offensive, abusive, or inappropriate language
• Discrimination, hate speech, or threats
• Content unrelated to the guest's stay
• Privacy violations or sharing of personal information
• False or fraudulent statements that can be proven inaccurate

How to Request a Review Deletion

Step 1: Review Platform Guidelines

Before submitting a request, familiarize yourself with the specific platform's review policies:

• Airbnb Review Policy
• Booking.com Review Removal Guide
• VRBO Review Guidelines

Step 2: Document the Violation

Take screenshots of the review and note exactly which platform guidelines it violates. Document your evidence clearly to support your request.

Step 3: Submit Your Request

Contact Holidu support with the following information:

• Booking number
• Platform where the review was posted
• Detailed explanation of the violation
• Screenshots or evidence

Step 4: Await Response

Our customer service team will review your request and work with the platform to determine if removal is appropriate. The final decision rests with the booking platform, not Holidu.

What to Do If the Review Cannot Be Removed

If a review doesn't violate guidelines, consider these alternative approaches:

• Respond professionally: Write a calm, factual response addressing the guest's concerns. This shows potential guests your commitment to service.
• Improve your listing: Use the feedback to identify genuine issues and make improvements to your property or service.
• Build positive reviews: Focus on providing excellent experiences that generate more positive reviews to balance any negative ones.

Transparency and a willingness to improve strengthen your reputation as a host and attract more bookings.

Need help? Our customer support team is ready to assist you with your review concerns and ensure your hosting experience runs smoothly.