Hosts can't delete a guest review on their own. A review can only be removed if it breaks the rules of the platform where it was posted, such as offensive language, hate speech, privacy violations, or fake claims. Criticism or a low rating alone does not qualify. If the review is unfair, check the platform's guidelines and request removal through its review process.

When can a review be deleted?

A review may be removed if it includes:

• Offensive or inappropriate language
• Discrimination or hate speech
• Content unrelated to the guest's stay
• Personal details, such as phone numbers or addresses
• Factual inaccuracies or fraudulent statements

Honest opinions and constructive criticism usually stay visible, even when they are negative.

How do I request a review removal?

1. Read the review rules for the platform where the review appears:
   • Airbnb review removal guidance
   • Booking.com review removal guidance
   • VRBO content guidelines
   • VRBO review guidelines
2. Check whether the review breaks one of those rules. Save screenshots of the review as evidence.
3. Submit your removal request through the platform's review process, and include a clear explanation of which rule was broken.
4. Wait for the platform's decision. The platform makes the final call on whether a review is removed.

What can I do if the review stays up?

You can still turn feedback into a better experience:

• Look at the issues the guest raised and improve your property or service where it makes sense.
• Reply to the review politely and professionally. Future guests often read host responses.

A calm, helpful response can show future guests that you care about their stay.