Reviews are an important part of building trust with potential guests. However, we understand that receiving a negative review can be frustrating. Here's what you need to know about requesting a review deletion.

When Can a Review Be Deleted?

A review can only be removed if it violates the platform's terms and conditions. This includes:

• Offensive or inappropriate language
• Discrimination or hate speech
• Content unrelated to the guest's stay
• Privacy violations (sharing personal information)
• False or fraudulent statements

Please note that negative feedback, constructive criticism, or differing opinions do not qualify for deletion unless they breach specific guidelines.

How to Request a Review Deletion

Step 1: Review Platform Guidelines

Familiarize yourself with the terms of the platform where the review was posted:

• Airbnb Review Policies
• Booking.com Review Removal
• VRBO Review Guidelines

Step 2: Assess the Violation

Document why you believe the review violates platform guidelines. Take screenshots as evidence to support your claim.

Step 3: Submit Your Request

Contact Holidu support with the booking number and a detailed explanation of the violation. Include any supporting evidence.

Step 4: Await Resolution

Our team will review your request and coordinate with the platform. The final decision rests with the platform itself, not Holidu.

Make the Most of Guest Feedback

Even if a review cannot be removed, use it constructively:

• Address any legitimate concerns to improve your property
• Respond professionally to show your commitment to guest satisfaction
• Demonstrate your willingness to resolve issues

Transparency and continuous improvement enhance your reputation and attract more guests to your property.