As a Holidu Homes host, you can both write reviews about your guests and respond to reviews guests leave for your property. This guide explains how to manage reviews across all connected channels, including Holidu Homes, White Label (WL), VRBO, Airbnb, and Booking.com, all from your Holidu host account.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel connected to Holidu. This means your property receives feedback across all platforms where it is listed, helping you build credibility and improve your hosting experience.

On which channels can hosts leave a review about their guests?

Hosts can leave a review about their guests on the following channels:

• Airbnb
• VRBO (star rating only, no written review)

How to respond to a guest review (all channels)

Responding to guest reviews is an important part of managing your property's reputation. Here's how to do it across all channels:

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you'll receive an email notification with the review details and a link to respond. This notification ensures you don't miss any feedback from your guests.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You'll be taken directly to your Holidu account, where you can write your response. Alternatively, you can log into your Holidu host account and navigate to the reviews section to find the review you wish to address.

Step 3: Write and submit your reply

When crafting your response, keep these key points in mind:

• Acknowledge the guest's feedback — thank them for their stay and for taking the time to leave a review
• Address concerns professionally — focus on solutions rather than disagreements, showing that you take their feedback seriously
• Stay welcoming — remember that future guests will read your reply, so maintain a positive and professional tone

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you'll be notified before submission.

Step 4: Review and publish

Holidu reviews your response to ensure it meets quality standards and aligns with platform guidelines. It's important to note that once a response is published, it cannot be changed, so take time to review your message before submitting.

Tips for writing a great response

• Start with a thank you — appreciate the guest for staying with you and choosing your property
• Stay professional and positive — even if the feedback is critical, reply calmly and constructively
• Address concerns and highlight improvements — show that you listen and care about the guest experience, and mention any steps you've taken to address issues
• Avoid defensive language — keep it neutral and solution-oriented, focusing on how you can improve
• Keep it concise — your response should be clear and easy to read, typically a few sentences to a short paragraph

How to leave a guest review

On Airbnb and VRBO

Leaving reviews about your guests is an opportunity to provide feedback that helps maintain the quality of the hosting community. Here's how to do it:

1. Watch out for the email reminder you receive after a guest checks out
2. Alternatively, log into your Holidu host account, go to Bookings, and open the booking you wish to review
3. You have up to 7 days after check-out to leave a review
4. If no review is submitted within this time window, the guest will automatically receive a positive review

What you can include in your guest review

• A star rating (available on both Airbnb and VRBO)
• A written review describing your experience (Airbnb only — VRBO allows star ratings of guests only)
• Private feedback that is only visible to the guest

Editing your review

You have 1 hour after submitting your review to make changes. To edit your review, return to the booking and click Edit. After this window closes, your review becomes final.

Important considerations

• Your review and response are visible to the guest and may be visible to future guests, so always use professional language
• Timely responses to reviews are recommended, as they demonstrate that you actively manage your property and value guest feedback
• Reviews and responses may be subject to moderation according to Holidu's guidelines and platform policies
• If you don't see review options, make sure the booking is completed and check that you're using the correct platform version
• Keep your responses factual and avoid making promises you cannot keep

Transferring reviews when changing listing management

If you're considering closing your direct listing on a channel and activating it through Holidu instead, the ability to transfer your existing reviews varies by platform. Here's what you need to know:

Booking.com

Change of ownership with review transfer: Yes, you can request a change of ownership so Holidu can take over your existing Booking.com listing and reviews. However, a number of conditions must be met to be eligible. Please contact our support team using the Assistant to check whether you qualify.

Sending personal listing reviews to Holidu: If you meet the eligibility criteria for a change of ownership, all reviews from your personal listing will be transferred into your Holidu/Booking.com listing, preserving your review history and ratings.

Airbnb

Change of ownership with review transfer: No, you cannot transfer your existing Airbnb listing to Holidu. You will need to close your direct listing and open a new listing through Holidu.

Sending personal listing reviews to Holidu: Reviews from your personal Airbnb listing cannot be transferred to your new Holidu listing. You'll start gathering reviews from scratch with the new listing that Holidu creates for you on Airbnb. If you have a high number of reviews on your personal Airbnb listing, we may offer you a temporary commission discount as an incentive to close it and reopen via Holidu. To explore this option, please contact our support team using the Assistant.

VRBO

Change of ownership with review transfer: You cannot transfer the full listing, but you can transfer your reviews. Please contact our support team using the Assistant to request a review transfer.

Sending personal listing reviews to Holidu: Yes, you can transfer reviews from your personal VRBO listing to your new Holidu listing, provided you close your VRBO listing. This allows you to maintain your visibility and rating when transitioning to Holidu management. Contact our support team using the Assistant to initiate this process.

Check24 and HomeToGo

Change of ownership with review transfer: No, listings and reviews cannot be transferred from Check24 or HomeToGo to Holidu.

Sending personal listing reviews to Holidu: Reviews from Check24 and HomeToGo listings cannot be transferred to Holidu, so you'll start with a fresh listing when moving to Holidu management.

Need additional help?

If you have questions about responding to reviews, leaving guest reviews, or transferring your listing and reviews to Holidu, please reach out to our support team using the Assistant. We're here to help you manage your property reviews effectively across all channels.