As a Holidu host, you can respond to reviews that guests leave about your property on every connected channel, and you can review your guests on selected channels. This guide explains how to do both for Holidu Homes, White label (WL), VRBO, Airbnb, and Booking.com, all from your Holidu host account.

Can I respond to guest reviews and review my guests on each channel?

Guests can leave a review about their stay on every channel connected to Holidu. Whether you can also review your guests depends on the channel:

Channel	Guests can leave a review	You can respond to a review	You can review your guest
Holidu Homes	Yes	Yes	No
White label (WL)	Yes	Yes	No
VRBO	Yes	Yes	Yes, star rating only
Airbnb	Yes	Yes	Yes, star rating and written review
Booking.com	Yes	Yes	No

How to respond to a guest review (all channels)

Responding to a review works the same way on every channel. Follow these steps:

Step 1: Receive an email notification

When a guest leaves a review on Holidu, you will receive an email with the review details and a link to respond.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You will be taken directly to your Holidu account, where you can write your response.

Step 3: Write and submit your reply

• Acknowledge the feedback. Thank the guest for staying with you.
• Address concerns professionally. Focus on solutions rather than disagreements.
• Stay welcoming. Future guests will read your reply too.

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you will be notified before submission.

Step 4: Review and publish

• Holidu reviews your response to make sure it meets quality standards.
• Important: Once a response is published, it cannot be changed.

Tips for writing a great response

• Start with a thank you. Appreciate the guest for choosing your property.
• Stay professional and positive. Even if the feedback is critical, reply calmly and constructively.
• Acknowledge concerns and share improvements. Show that you listen and care about the guest experience.
• Avoid defensive language. Keep your reply neutral and solution-oriented.

Responding to reviews on White label (WL) and Holidu Homes

Reviews left through your White label booking site and through Holidu Homes appear in your Holidu host account. Use the email notification or your Holidu account to write your response, following the steps above. Your reply is published under the review, so keep it professional and helpful for future guests.

Responding to reviews on Booking.com

Guest reviews from Booking.com are managed through your Holidu account. When a guest reviews your stay, you will receive an email notification with a link to reply. Use the Holidu account to write and submit your response. Hosts cannot leave a review about a guest on Booking.com.

How to review your guests (Airbnb and VRBO)

On Airbnb and VRBO, you can review your guests after their stay. You can do this in two ways:

1. Watch for the email reminder you receive after a guest checks out.
2. Or log in to your Holidu host account, go to Bookings, and open the relevant booking.

You have up to 7 days after check-out to leave a review. If no review is submitted in that time, the guest will automatically receive a positive review.

What you can include

• A star rating
• A written review describing your experience (Airbnb only. VRBO allows star ratings of guests only)
• Private feedback that is visible only to the guest

Editing your review

• You have 1 hour after submitting to make changes.
• To edit, return to the booking and click Edit.

Important considerations

• Your review and response are visible to the guest and may be seen by future guests, so always use professional language.
• Respond to reviews in a timely manner. Reviews and responses may be subject to moderation under Holidu's guidelines.
• If you do not see review options, make sure the booking is completed and that you are using the latest version of your platform.

Can I transfer my reviews if I move my listing to Holidu?

If you want to close your direct listing on a channel and reactivate it through Holidu, the options for transferring your listing and reviews depend on the channel:

• Booking.com: A change of ownership may be possible, so Holidu can take over your existing listing and reviews. Eligibility depends on several conditions. Ask the Holidu Assistant to check whether you qualify.
• Airbnb: A change of ownership is not possible. You need to close your listing and open it again as new through Holidu, so you will start gathering reviews on the new listing. If you have many reviews on your personal listing, you may be offered a temporary commission discount to make the switch. Ask the Holidu Assistant for details.
• VRBO: A full listing transfer is not possible, but your historical reviews can be transferred. Once you close your VRBO listing, reviews can be moved to the new listing Holidu creates for you, so you keep your visibility and rating. Ask the Holidu Assistant to start the process.
• Check24 and HomeToGo: Neither a change of ownership nor a transfer of reviews is possible.

Need more help?

If you have questions about responding to reviews, reviewing your guests, or transferring reviews, ask the Holidu Assistant. It can guide you through the steps for your specific channel and booking.