Guest reviews help future guests choose the right property. This guide explains how reviews work on Holidu, how to respond to them, and what to do if a review breaks the rules.

What is the difference between reviewing and replying?

Reviewing means you write feedback about a guest, which is possible on Airbnb and Vrbo. Replying means you publicly respond to a review of your property, which is possible on Airbnb, Vrbo, Booking.com, and Holidu.

How does the Holidu rating system work?

Guests rate their stay from 1 (lowest) to 10 (highest). The overall property rating is the average of all scores received. Guests can also rate location, cleanliness, description accuracy, and value for money, and they can leave written feedback with more details.

Who can leave a review?

• Holidu guests can leave a review once their stay is completed.
• Guests who booked through partner channels such as Airbnb, Vrbo, or Booking.com can also leave reviews, which are managed under each channel's rules.

Guests cannot leave reviews for manual bookings.

Where can I find my reviews?

All reviews appear in your Holidu Host account under the Reviews section. To open it, go to Properties, then Configuration, then Reviews. A guest review can take up to 14 days to appear.

Which reviews are displayed on Holidu?

Holidu displays reviews from Holidu guests and from connected channels. Reviews are mainly sorted by booking date, and reviews with written content are prioritized. Negative reviews appear only when a property has at least two reviews.

What content is not allowed in reviews?

All legitimate reviews are displayed, whether positive or negative, as long as they meet our standards. Reviews must be truthful, travel-related, helpful to other guests, and written by the guest who stayed. The following content is not allowed:

• References to illegal activity
• Politically or religiously sensitive content
• Promotional material or external links
• Personal details such as names, contact information, or payment details
• Profanity, hate speech, threats, or sexual content
• Spam, fake reviews, or impersonation

How do I report a review that breaks the guidelines?

Contact our Customer Service Team, and our local teams can help you in your language. For more options, read Can I delete a review left by a guest?

Can guests edit or delete their reviews?

The rules depend on the booking channel, and Holidu does not control how guests edit reviews on external platforms.

• Holidu: Reviews cannot be modified. If a guest wants to change a review, our team must delete it and send the guest a new link.
• Booking.com: Guests can edit their review at any time until it is automatically deleted after 2 years. Guests must contact Booking.com.
• Airbnb: Guests can edit a review only before it is published. Guests must contact Airbnb.
• Vrbo: Guests must contact Vrbo directly to edit or delete a review.

How can I get better reviews?

Responding to reviews is your chance to give future guests context and thank guests for positive feedback. To learn more, read How to write a review response and How to get good reviews, a guide for Holidu hosts.

What should I keep in mind about review content?

• Guest reviews reflect the opinions of guests, not Holidu.
• Holidu acts as a distributor, not a publisher, and accepts no liability for review content.
• Some reviews may be translated automatically with DeepL. Holidu and DeepL do not guarantee accuracy.
• Hosts and partners may not post reviews on behalf of guests or offer incentives for reviews.