If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Step-by-Step Guide to Edit Your Property Address

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios.

Scenario A: The Address is Wrong in Holidu App

If the address is incorrect in the Holidu App:

• Edit the address fields directly.
• Adjust or verify the Pin coordinates as prompted.
• Upload a recent utility bill showing the property address to verify the change for external channels.

Scenario B: The Address is Correct in Holidu App, But Wrong in Portal(s)

If the address is correct in the Holidu App but incorrect in one or more external portals:

• Indicate which portal(s) have the issue (one, more, or all).
• You do not need to re-enter the address since the address in the Holidu App is correct.
• If Booking.com is selected, you will be required to upload a utility bill.

Submit Your Request

Submit your request or save changes as prompted. Once the change is submitted, no additional steps are required.

Important Information About Address Changes

Documentation Requirements

A recent utility bill is mandatory to process changes for external channels, especially Booking.com. This document must clearly show your property address and be legible for verification purposes.

Processing Times

Update times vary depending on the platform:

• Holidu Group Sites: Instant update after you save changes in your account.
• Airbnb and Booking.com: Typical update times of 7 to 14 days.

Grace Period

There is a 24-hour grace period for address corrections. Make sure to submit your changes within this timeframe for faster processing.

Best Practices for Address Updates

• Double-check the address format and Pin location before submitting to ensure accuracy.
• Ensure your utility bill document is clear, legible, and shows the complete property address.
• For urgent updates on external channels, consider informing your guests if necessary during the update period.
• Verify that all address fields are filled in completely and accurately.

What Happens After Submission

After you submit your address correction request, the changes will be processed automatically. Holidu group sites will reflect the update instantly, while external booking platforms like Airbnb and Booking.com may take 7 to 14 days to display the new address. You do not need to take any further action once your request has been submitted.