If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Step-by-Step Instructions

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios:

Scenario A: The address is wrong in Holidu App

• Edit the address fields directly.
• Adjust or verify the Pin coordinates as prompted.
• Upload a recent utility bill (showing property address) to verify the change for external channels.

Scenario B: The address is correct in the Holidu App, but wrong in portal(s)

• Indicate which portal(s) have the issue (one, more, or all).
• You do not need to re-enter the address since the address in the Holidu app is correct.
• If Booking.com is selected, you will be required to upload a utility bill.

1. Submit your request or save changes as prompted.

Important Documentation Requirements

A recent utility bill is mandatory to process changes for external channels, especially Booking.com. This document should clearly show your property address and be legible for verification purposes.

Processing Times

The time it takes for your address changes to be reflected depends on which platforms are affected:

• Holidu group sites: Instant update after saved by host.
• Airbnb and Booking.com: Typical update times of 7–14 days.

Once your change is submitted, no additional steps are required. Our system will automatically process and distribute your updated address information to the relevant channels.

Best Practices

• Double-check address format and Pin location before submitting to ensure accuracy.
• Ensure utility bill documents are clear and legible for processing.
• If external channel updates are taking longer than expected, you can inform guests about the ongoing update if necessary.
• Note that there is a 24-hour grace period for address corrections.

If you have any questions about editing your property address or need further assistance, please refer to our help center resources or contact our support team.