If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

Step-by-Step Instructions

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios:

Scenario A: The address is wrong in Holidu App

If your property address is incorrect in the Holidu App:

• Edit the address fields directly.
• Adjust or verify the Pin coordinates as prompted.
• Upload a recent utility bill (showing property address) to verify the change for external channels.

Scenario B: The address is correct in the Holidu App, but wrong in portal(s)

If your address is correct in the Holidu App but appears incorrectly on external booking platforms:

• Indicate which portal(s) have the issue (one, more, or all).
• You do not need to re-enter the address since the address in the Holidu App is already correct.
• If Booking.com is selected, you will be required to upload a utility bill.

Final Step

Submit your request or save changes as prompted. Once the change is submitted, no additional steps are required.

Important Requirements

Documentation

A recent utility bill is mandatory to process changes for external channels, especially Booking.com. Ensure the utility bill clearly displays your property address and is legible for verification purposes.

Grace Period

You have a 24-hour grace period to make corrections before the changes are processed.

Processing Times

The time it takes for your address updates to appear depends on the platform:

• Holidu group sites: Instant update after saved by host.
• Airbnb and Booking.com: Typical update times of 7–14 days.

Best Practices

To ensure your address updates are processed smoothly:

• Double-check address format and Pin location before submitting.
• Ensure utility bill documents are clear and legible.
• For urgent channel issues, advise guests about ongoing updates if necessary.

By following these steps, you can quickly correct any address discrepancies across all your booking channels and ensure accurate information is displayed to potential guests.