Real Decreto 933/2021: Guest Registration in Spain

Spain's Real Decreto 933/2021 is a mandatory regulation requiring hosts and accommodation platforms to collect and report guest information to the Spanish Ministry of the Interior. This law came into effect on January 2, 2023, with compliance required by October 1, 2024. Understanding this regulation is essential for all hosts with properties in Spain, regardless of their nationality or residence.

What is Real Decreto 933/2021?

Real Decreto 933/2021 is a Spanish security regulation designed to enhance public safety and prevent criminal activities within the vacation rental and car rental sectors. Under this decree, accommodation providers must collect detailed information about guests, properties, and bookings, then report this data to Spanish authorities within 24 hours after a booking becomes non-refundable.

How Does This Law Affect Hosts?

As a host with properties in Spain, you must ensure that guest and booking information is reported to the appropriate authorities. This applies to all properties located in Spain, regardless of your residence or nationality. Non-compliance can result in significant fines ranging from €100 to €200,000, depending on the severity of the infraction.

Key Compliance Deadlines and Penalties

The transition period ended on October 1, 2024. Hosts who fail to comply or submit incomplete or late information may face the following penalties:

• Minor infractions: €100 to €600
• Serious infractions: €601 to €30,000
• Very serious infractions: €30,001 to €200,000

What Information Must You Report?

You must report comprehensive information about your property, guests, and bookings. Key data includes:

• Host details
• Property details
• Guest information for all guests in the booking
• Booking and transaction details

Required Guest Information

Guests must provide the following mandatory information:

• Full names
• Date of birth
• Residency address
• Contact details (phone or email)
• ID type and number (for adults)
• Soporte ID number for guests with a Spanish ID (NIF or NIE)
• Relationship to minors (when applicable)

How Holidu Helps: Online Check-in Feature

Holidu simplifies compliance with Real Decreto 933/2021 through our online check-in feature. This tool streamlines the guest information collection process and automates reporting to the Spanish Ministry of the Interior.

Steps to Submit Data Through Holidu

Follow these steps to ensure your property complies with the regulation:

1. Register on the SES Hospedajes platform by visiting the official Spanish Ministry of the Interior website
2. Navigate to "Hospedajes y alquiler de vehículos" and select "Access to the register of HOSPEDAJES establishments and entities"
3. During registration, ensure you select "Send communications via webservice"
4. Activate the Guest Online Check-in feature in your Holidu account
5. Select your relevant authority: SES Hospedajes, Mossos d'Esquadra (Catalonia), or Ertzaintza (Basque Country)
6. Enter your login credentials from SES Hospedajes or the applicable regional authority

Once configured, Holidu automatically sends guest details to the authorities by 11:00 PM on the check-in day. Always verify that guest information is complete to avoid potential fines.

Important Reminders

• Ensure all mandatory guest details are collected and accurate before check-in
• If information is missing, collect it directly from guests upon arrival
• Confirm that you have selected the correct regional authority for your property
• Verify that the "Send communications via webservice" option is enabled on SES Hospedajes
• Cancelled bookings will have their data withdrawn from the system automatically

Frequently Asked Questions

When must I report guest information?

You must report guest information within 24 hours after a booking becomes non-refundable. Holidu automates this process through the online check-in feature.

What happens if a guest cancels after information is reported?

If a non-refundable booking is later cancelled, Holidu will update the SES Hospedajes platform to cancel or withdraw the previously reported booking information automatically.

Do I need to verify guest details if Holidu reports them?

Yes. You remain responsible for ensuring all mandatory guest details are collected and accurate. Holidu facilitates the collection and reporting, but you must verify the information is complete.

Does this law apply to international hosts?

Yes. This regulation applies to all properties located in Spain, regardless of the host's residence or nationality.

Which authority should I report to?

Report to the relevant authority based on your property's location: SES Hospedajes for most regions, Mossos d'Esquadra for Catalonia, or Ertzaintza for the Basque Country.

Can I see a list of bookings Holidu has reported?

While Holidu does not provide a direct list, you can verify reported bookings by checking confirmed and non-refundable bookings in your Holidu account.

What should I do if I encounter errors during setup?

Ensure you have registered correctly on SES Hospedajes, selected "Send communications via webservice," and provided accurate login credentials in your Holidu account settings. Contact Holidu support if you need additional assistance.

Useful Resources

For more information about Real Decreto 933/2021 and Holidu's compliance solutions, visit these official resources:

• Official BOE Publication of Royal Decree 933/2021
• Official BOE Publication Article 39
• Holidu Guest Check-in Feature FAQs

Staying compliant with Real Decreto 933/2021 protects your property and contributes to enhanced security within Spain's vacation rental market. By using Holidu's online check-in feature, you can automate much of this process and focus on providing excellent hospitality to your guests.