How can I add arrival instructions?

Clear arrival instructions help your guests have a smooth check-in experience. You can add and update arrival information in your Holidu Hosts account in just a few steps.

Steps to add arrival instructions

1. Log in to your Holidu Hosts account and select your property.
2. In the left-hand menu, click on Configuration.
3. Scroll down and select Arrival Information.
4. Click Edit to add or update details such as:
   • Key collection information
   • Directions to the property
   • Special check-in instructions
5. Use the "Improve with AI" button to automatically rewrite your instructions into a clear, structured format.
6. Save your changes and use the Language Selector to translate your instructions into all supported languages.

Contact information section

You can also update the details of the person responsible for check-in. In the Contact Information section, click Edit and provide:

• Name
• Phone number
• Email address

Important notes

The information you add is automatically sent to your guests after they confirm a booking. If a guest's language is available, they will receive the translated version. If you update arrival details after bookings have been made, you must inform those guests about the changes.