You can add arrival instructions in your Holidu Hosts account by going to Configuration and selecting Arrival Information. Enter your check-in contact details, key collection information, and directions, then save. Guests receive these details automatically after they confirm a booking.

How do I add arrival instructions?

1. Log in to your Holidu Hosts account and select your property.
2. In the left-hand menu, click Configuration.
3. Select Arrival Information.
4. In the Contact Information section, click Edit to update the name, phone number, and email of the person responsible for check-in.
5. In the Arrival Information section, click Edit to add key collection details, directions, or other check-in instructions.
6. Optionally, click Improve with AI to rewrite your instructions into a clear, structured format.
7. Save your changes.
8. Use the Language Selector to translate your instructions into all supported languages.

Will guests receive my arrival instructions automatically?

Yes. Guests receive your arrival information automatically after they confirm a booking. If their language is supported, they receive the translated version.

What if I change arrival instructions after a booking?

If you update arrival details after a booking has been made, you must personally inform those guests about the changes.

Need more help? Visit the Holidu Help Center for further guidance.