Connecting Feratel Deskline to Holidu keeps your prices, availability, and bookings in sync between the two systems. You set this up in the Feratel Deskline Webclient and then add three mapping codes in your Holidu account. The whole process usually takes about 15 minutes, plus the time it takes Feratel to send your mapping codes by email.

What do I need before I connect Feratel Deskline to Holidu?

Before you start, check that the following is in place:

• Your property is published on at least one Holidu channel.
• You have an active listing with Feratel Deskline.
• There are no existing API connections between Feratel and other property management software. If there are, the connection may conflict with this one.
• You have copied any existing manual blocks from your Feratel calendar into your Holidu calendar. Manual blocks in Feratel do not sync automatically.

How do I connect Feratel Deskline to Holidu step by step?

Follow these steps in order. Some menu labels in the Feratel Deskline Webclient are in German, so the German labels are shown in brackets.

Step 1: Set up the connection in Feratel Deskline

• Log in to the Feratel Deskline Webclient.
• In the left menu, go to Datenwartung (Data maintenance), then Schnittstellenwartung (Interface maintenance).
• Click the tab Schnittstellen für automatische Datenwartung (Interfaces for automatic data maintenance).
• In the search bar, enter Holidu.
• Click Verbinden (Connect).
• Select the property or properties you want to connect, accept the Terms & Conditions, and click Änderungen speichern (Save changes).

Step 2: Get your mapping codes from Feratel

• Wait for an email from Feratel. It contains a PDF attachment with your unique mapping codes.
• Keep this PDF safe. You will need the three codes in the next part of the setup.

Step 3: Add the mapping codes in Holidu

• Log in to your Holidu account.
• Select the property you want to connect to Feratel.
• Go to the iCal & Synchronisation section.
• Click Configure, then select Feratel from the list of connection options.
• Enter the three mapping codes from the Feratel email and click Save.

What data is exchanged between Feratel Deskline and Holidu?

Feratel Deskline and Holidu share prices and booking availability, but not all property information. Here is what to expect:

• Prices: Prices you set in Holidu are sent to Feratel Deskline.
• Bookings and availability: Booking blocks are exchanged in both directions.
• Manual blocks: Manual blocks created in Feratel are not imported into Holidu. Add them directly in your Holidu calendar.
• Content: Photos, descriptions, and other property details are not exchanged. Keep this information up to date in both systems.

Can I use Holidu with other calendars at the same time?

Yes, but there is one important limit. If you have connected Holidu to other channels with iCal, those bookings are exported to Feratel. However, bookings from Feratel are not sent to other calendars through iCal. To share Feratel bookings with other calendars, use the iCal link from Feratel Deskline.

How do I check that my Feratel Deskline connection is working?

You can confirm the connection from both systems:

Check the connection in Holidu

• Go to iCal & Synchronisation for your property.
• The status should show Synchronization is active.
• If the status shows Pending, refresh the page and check again after a short wait.

Check the connection in Feratel Deskline

• Go to Schnittstellenwartung (Interface maintenance).
• Confirm that Holidu is listed as active.

What are the best practices for managing Feratel Deskline and Holidu together?

• Check your manual blocks regularly to keep your calendar accurate in both systems.
• Maintain property information separately in Holidu and Feratel Deskline, since content is not synced.
• Update prices and availability in the system where the change is made, and check that the other system matches.

What should I do if my Feratel Deskline connection is not working?

First, check the mapping codes. Make sure you have entered all three codes from the Feratel email exactly as they appear in the PDF. Then confirm the connection status in both Holidu and Feratel Deskline. If the problem continues, contact Holidu support. Have your mapping codes and the connection status ready, as this helps the team solve the issue faster.

For more help with connections and calendar settings, visit the Holidu Help Center.