How to Connect Feratel Deskline to Holidu

Connecting your Feratel Deskline account to Holidu allows you to keep prices, availability, and bookings synchronized between the two systems. This comprehensive guide walks you through the setup process and explains which data is exchanged during the connection.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• All existing manual blocks from your Feratel calendar manually copied into your Holidu calendar (manual blocks in Feratel do not sync automatically)

Step-by-Step Connection Process

Step 1: Access Feratel Deskline Webclient

Log in to your Feratel Deskline Webclient account using your credentials.

Step 2: Navigate to Interface Management

In the left menu, navigate to Datenwartung then Schnittstellenwartung, and click on the Schnittstellen für automatische Datenwartung tab.

Step 3: Search for Holidu

In the search bar, enter Holidu to find the integration option.

Step 4: Connect Your Property

Click Verbinden to initiate the connection. Select the property or properties you want to connect to Holidu, accept the Terms & Conditions, and click Änderungen speichern to save your changes.

Step 5: Retrieve Your Mapping Codes

Wait for an email from Feratel. This email will contain a PDF attachment with your unique mapping codes—these codes are essential for completing the connection in Holidu.

Step 6: Configure Connection in Holidu

Open your Holidu account and select the property you want to connect to Feratel Deskline.

Step 7: Access iCal & Synchronisation

Navigate to the iCal & Synchronisation section for your property.

Step 8: Select Feratel as Connection Option

Click Configure, then select Feratel from the available connection options.

Step 9: Enter Your Mapping Codes

Enter the three mapping codes you received from the Feratel email and click Save to complete the connection.

What Data Gets Synchronized?

Price Synchronization

Prices set in your Holidu account are automatically sent to Feratel Deskline. This ensures your rates remain consistent across both platforms.

Availability Updates

Booking blocks are exchanged in both directions between Holidu and Feratel Deskline. However, manual blocks created in Feratel are not automatically imported to Holidu and must be added directly in your Holidu calendar.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link instead.

Content Not Synchronized

Photos, descriptions, and property details are not exchanged between the two systems. You will need to maintain and update this information separately in both Holidu and Feratel to ensure accuracy across platforms.

Verifying Your Connection

Check Connection Status in Holidu

Go to iCal & Synchronisation for your property. The status should display Synchronization is active. If it shows Pending, refresh the page and check again.

Check Connection Status in Feratel

Navigate to Schnittstellenwartung in your Feratel account and confirm that Holidu is listed as active.

Best Practices for Managing Your Connected Account

• Double-check manual blocks: Verify all manual availability blocks to keep your calendar accurate and prevent overbooking
• Maintain property information separately: Keep photos, descriptions, and property details up to date in both Holidu and Feratel independently
• Monitor synchronization: Regularly check that your connection status remains active in both systems
• Troubleshoot systematically: If you experience issues, verify the mapping codes and connection statuses before contacting support

Troubleshooting Common Issues

Connection Shows as Pending

If your connection status displays as Pending, refresh your browser and check again. Allow a few moments for the system to process the connection.

Mapping Codes Not Received

Check your email inbox and spam folder for the Feratel email containing your mapping codes. If you still cannot locate it, contact Feratel support for assistance.

Manual Blocks Not Syncing

Remember that manual blocks created in Feratel do not automatically sync to Holidu. You must manually add these blocks to your Holidu calendar to maintain accurate availability.

Price Updates Not Reflecting

Ensure that you have set your prices in Holidu first. Price changes may take a few minutes to synchronize to Feratel Deskline—refresh both systems to confirm updates.

Need Additional Help?

If you encounter any issues while connecting Feratel Deskline to Holidu or have questions about data synchronization, your local Holidu support team is here to assist you. Reach out to us with specific details about your connection status and any error messages you may have received.