How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu allows you to keep prices, availability, and bookings synchronized between the two systems. This comprehensive guide walks you through the setup process and explains which data is exchanged between the platforms.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you meet these requirements:

• Your property is published on at least one Holidu channel
• You have an active listing with Feratel Deskline
• No existing API connections exist between Feratel and other property management software
• You have manually copied any existing manual blocks from your Feratel calendar into your Holidu calendar (manual blocks in Feratel do not sync automatically)

Step-by-Step Connection Guide

Configure the Connection in Feratel Deskline

Follow these steps to set up the connection on the Feratel side:

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden
6. Select the property or properties you want to connect
7. Accept the Terms and Conditions
8. Click Änderungen speichern
9. Wait for an email from Feratel containing a PDF attachment with your unique mapping codes

Complete the Connection in Holidu

After receiving the mapping codes from Feratel, configure the connection in your Holidu account:

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email
7. Click Save

What Data Syncs Between Feratel Deskline and Holidu?

Data That Synchronizes

• Prices: Prices set in Holidu are sent to Feratel Deskline
• Availability and Booking Blocks: Booking blocks are exchanged in both directions between the two systems

Important Data Limitations

• Manual Blocks: Manual blocks created in Feratel are not automatically imported to Holidu and must be added directly in your Holidu calendar
• iCal Integration: If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link
• Content and Property Details: Photos, descriptions, and property details are not exchanged between systems. You must maintain this information separately in both Holidu and Feratel

Verify Your Connection is Active

Check Connection Status in Holidu

To confirm the connection is working correctly in Holidu:

1. Go to iCal & Synchronisation for your property
2. The status should display Synchronization is active
3. If it shows Pending, refresh the page and check again

Check Connection Status in Feratel

To verify the connection in Feratel Deskline:

1. Navigate to Schnittstellenwartung
2. Confirm that Holidu is listed as active

Best Practices for Managing Your Connection

• Double-check manual blocks regularly to keep your calendar accurate and prevent overbookings
• Maintain property information separately in both Holidu and Feratel, as this data is not automatically synced
• Update prices consistently in your primary system to ensure they reflect across both platforms
• Monitor availability blocks to ensure synchronization is working as expected
• If you encounter issues, verify the mapping codes and connection statuses before contacting support

Troubleshooting Connection Issues

Connection Shows Pending Status

If your connection displays as pending after setup, try refreshing your browser page. The status may take a few moments to update. If it remains pending after several refreshes, verify that all mapping codes were entered correctly in Holidu.

Prices or Availability Not Syncing

If you notice that prices or availability are not updating between systems:

• Verify the connection status is active in both Holidu and Feratel
• Check that the mapping codes are correct in your Holidu settings
• Ensure you are updating prices in Holidu (prices sync from Holidu to Feratel)
• Confirm that you do not have conflicting manual blocks or restrictions in either system

Need Additional Help?

Your local Holidu team is here to assist you. If you continue to experience issues after verifying the connection status and mapping codes, contact our support team for further assistance with your Feratel Deskline integration.

Summary

Connecting Feratel Deskline to Holidu is a straightforward process that ensures your availability and pricing remain synchronized across both platforms. By following these steps and best practices, you can streamline your property management workflow and reduce the risk of double bookings or pricing inconsistencies. Remember to manually manage blocks that Feratel does not automatically sync and maintain property details separately in both systems for optimal results.