How to Connect Feratel Deskline to Holidu

Syncing your Feratel Deskline account with Holidu allows you to manage your prices, availability, and some booking information seamlessly across platforms. This guide will walk you through the process and clarify which data is synced between the systems.

Prerequisites Before You Start

Before connecting your Feratel Deskline account to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• Manual blocks from your Feratel calendar manually entered into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Guide

Step 1: Access Feratel Deskline Settings

1. Log in to the Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab

Step 2: Find and Connect to Holidu

1. In the search bar, enter Holidu
2. Click Verbinden
3. Select the property or properties you want to connect
4. Accept the Terms & Conditions
5. Click Änderungen speichern to save your changes

Step 3: Retrieve Your Mapping Codes

1. Wait for an email from Feratel (this may take a few minutes)
2. Open the email and locate the PDF attachment containing your unique mapping codes
3. You will receive three mapping codes that you'll need for the next steps

Step 4: Complete the Connection in Holidu

1. Open your Holidu account
2. Select the property you want to connect to Feratel
3. Go to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email
7. Click Save to complete the connection

What Data Gets Synced Between Feratel and Holidu

Price Synchronization

Prices set in Holidu sync to Feratel Deskline automatically, ensuring consistent pricing across both platforms.

Availability Updates

Booking blocks synchronize both ways between Feratel and Holidu. However, manual blocks created in Feratel are NOT imported to Holidu and must be added directly in your Holidu calendar.

iCal and External Bookings

If you've connected Holidu with other portals using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not sync through iCal. For Feratel bookings on other calendars, use Feratel's own iCal link.

Content Information

Photos, descriptions, and property details are NOT synced between systems. You must maintain and update this information separately in both Holidu and Feratel.

How to Verify Your Connection Is Active

Check Connection Status in Holidu

1. Go to iCal & Synchronisation for your property
2. Look for the connection status display
3. It should show Synchronization is active
4. If it says Pending, refresh the page and check again

Check Connection Status in Feratel

1. Navigate to Schnittstellenwartung in Feratel Deskline
2. Confirm that Holidu is listed as active in your interface list

Best Practices for Managing Your Connected Accounts

• Double-check manual blocks: Since Feratel manual blocks don't sync to Holidu, verify all calendar blocks are properly entered in both systems to ensure accuracy
• Keep property information updated separately: Update photos, descriptions, and property details independently in both Holidu and Feratel to maintain consistency
• Monitor synchronization: Regularly check the connection status in both systems to ensure the integration remains active
• Verify mapping codes: Keep your mapping codes in a safe place in case you need to reconnect or troubleshoot the integration

Troubleshooting Connection Issues

If you encounter problems with your Feratel Deskline to Holidu connection:

1. Verify that all three mapping codes were entered correctly in your Holidu account
2. Check the connection status in both Feratel and Holidu to ensure they match
3. Refresh your browser and log out and back in to both accounts
4. Ensure there are no API conflicts with other property management software connected to Feratel
5. If the status shows pending, wait a few minutes and refresh again

If problems persist after checking these items, contact the Holidu support team for further assistance. They can help verify your connection setup and resolve any technical issues with the integration.

Summary

Connecting Feratel Deskline to Holidu is a straightforward process that takes just a few minutes. By following these steps, you'll be able to sync your prices and availability across both platforms, streamlining your property management workflow. Remember to manually manage your calendar blocks in Feratel and Holidu, and keep your property content updated in both systems for the best results.