How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu enables you to synchronize prices, availability, and bookings between the two systems automatically. This guide walks you through the setup process step by step and explains which data is exchanged during the connection.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• Any existing manual blocks from your Feratel calendar manually copied into your Holidu calendar (manual blocks in Feratel do not sync automatically)

Step-by-Step Connection Guide

Step 1: Connect Your Property in Feratel Deskline

1. Log in to your Feratel Deskline Webclient account
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, type Holidu
5. Click the Verbinden button
6. Select the property or properties you want to connect
7. Accept the Terms and Conditions
8. Click Änderungen speichern to save your changes

Step 2: Retrieve Your Mapping Codes

After connecting in Feratel, you will receive an email from Feratel containing a PDF attachment. This PDF includes your unique mapping codes, which you will need for the next step. Keep this email accessible as you proceed.

Step 3: Configure the Connection in Holidu

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Navigate to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the list of available connection options
6. Enter the three mapping codes from the Feratel email you received
7. Click Save to complete the connection

What Data Syncs Between Systems

Price Synchronization

Prices that you set in Holidu are automatically sent to Feratel Deskline. This ensures your rates remain consistent across both platforms.

Availability and Booking Blocks

Booking blocks are exchanged in both directions between Holidu and Feratel. However, it is important to note that manual blocks created in Feratel are not automatically imported into Holidu. You must add these manual blocks directly in your Holidu calendar to keep your availability accurate.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent back through iCal. To share Feratel bookings with your other connected calendars, use Feratel's own iCal link instead.

What Does NOT Sync

The following information is not exchanged between the two systems and must be maintained separately:

• Property photos
• Property descriptions
• Property details and amenities

Keep this information up to date in both Holidu and Feratel independently.

Verifying Your Connection

Check Connection Status in Holidu

To confirm your connection is working correctly in Holidu:

1. Go to your property settings
2. Open the iCal & Synchronisation section
3. Look for the Feratel connection status
4. The status should display Synchronization is active
5. If it shows Pending, refresh the page and check again

Check Connection Status in Feratel

To verify the connection in Feratel Deskline:

1. Log in to your Feratel Deskline account
2. Navigate to Schnittstellenwartung
3. Confirm that Holidu is listed as an active connection

Best Practices for Managing Your Connection

• Track manual blocks: Double-check that all manual blocks from Feratel are added to your Holidu calendar to keep your availability accurate
• Maintain property information separately: Update your property details, photos, and descriptions in both Holidu and Feratel independently
• Monitor sync status regularly: Periodically check that your synchronization status shows as active in both systems
• Test before relying on sync: After connecting, create a test booking or availability block in one system and verify it appears in the other
• Keep mapping codes safe: Save the PDF with your mapping codes in a secure location in case you need to troubleshoot or reconnect

Troubleshooting Connection Issues

If you experience issues with your Feratel Deskline to Holidu connection, verify the following before contacting support:

• Check that you entered the three mapping codes correctly from the Feratel email
• Confirm the connection status shows as active in both systems
• Ensure your property is published and active on Holidu
• Verify that no other API connections exist between Feratel and other property management systems
• Wait at least 15 minutes after setting up the connection for the initial sync to complete

If you continue to encounter problems, your local Holidu support team is here to help. Contact us with details about the issue, and we will be happy to assist you in resolving the connection.

Disconnecting Feratel Deskline

If you need to disconnect your Feratel Deskline account from Holidu in the future, you can do so from the iCal & Synchronisation section of your property settings in Holidu. Simply click the disconnect option next to the Feratel connection. You will also need to remove the connection from Feratel Deskline by navigating to Schnittstellenwartung and deactivating the Holidu connection.