How to Connect Feratel Deskline to Holidu

Syncing your Feratel Deskline account with Holidu allows you to manage your prices, availability, and some booking information seamlessly across platforms. This comprehensive guide will walk you through the connection process and clarify which data is synced between the systems.

Before You Start: Prerequisites

Before connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• Manual blocks from your Feratel calendar manually entered into your Holidu calendar (manual blocks in Feratel do NOT sync automatically)

Step-by-Step Connection Guide

Step 1: Access Feratel Deskline Webclient

Log in to your Feratel Deskline Webclient account using your credentials.

Step 2: Navigate to the Interface Settings

In the left menu, navigate to Datenwartung → Schnittstellenwartung and click on the Schnittstellen für automatische Datenwartung tab.

Step 3: Search for Holidu

In the search bar, enter Holidu to locate the connection option.

Step 4: Initiate the Connection

Click Verbinden to begin the connection process.

Step 5: Select Properties and Accept Terms

Select the property or properties you want to connect, accept the Terms & Conditions, and click Änderungen speichern to save your changes.

Step 6: Receive Mapping Codes

Wait for an email from Feratel. This email will contain a PDF attachment with your unique "mapping codes" – you will need these codes to complete the connection on the Holidu side.

Step 7: Access Your Holidu Account

Log in to your Holidu account and select the property you want to connect to Feratel.

Step 8: Navigate to Synchronisation Settings

Go to the iCal & Synchronisation section in your property settings.

Step 9: Configure the Connection

Click Configure, then select Feratel from the available connection options.

Step 10: Enter Mapping Codes

Enter the three mapping codes from the Feratel email into the appropriate fields and click Save to complete the connection.

What Data Syncs Between Feratel and Holidu?

Price Synchronization

Prices set in Holidu automatically sync to Feratel Deskline, ensuring consistent pricing across both platforms.

Availability and Booking Blocks

Booking blocks synchronize in both directions between Feratel and Holidu. However, manual blocks created in Feratel are NOT automatically imported to Holidu and must be added directly in your Holidu calendar to maintain accurate availability.

iCal and External Bookings

If you have connected Holidu with other portals using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not sync through iCal. For managing Feratel bookings on other calendars, use Feratel's own iCal link.

Content Data (Not Synced)

Photos, descriptions, and property details are not synced between Feratel and Holidu. You must maintain this information separately in both systems to ensure consistency and accuracy across platforms.

Checking Your Connection Status

Verify Connection in Holidu

Navigate to the iCal & Synchronisation section for your property. The status should display Synchronization is active. If it shows Pending, refresh the page and check again.

Verify Connection in Feratel

In Feratel, navigate to Schnittstellenwartung and confirm that Holidu is listed as active in your connected interfaces.

Best Practices for Feratel and Holidu Integration

• Double-check manual blocks: Regularly review your calendar to ensure all manual blocks are properly entered in Holidu for accurate availability management.
• Keep property information updated: Maintain your property details, photos, and descriptions separately in both Holidu and Feratel, as this data does not sync automatically.
• Monitor pricing: Verify that price changes in Holidu have successfully synced to Feratel by checking both systems periodically.
• Verify mapping codes: If you encounter synchronization issues, first verify that the mapping codes were entered correctly in Holidu.
• Contact support if needed: If you continue to experience connection or synchronization problems after verifying the above, reach out to our support team with your property details and connection status information.

Troubleshooting Connection Issues

Connection Shows as Pending

If your synchronization status displays as Pending, try refreshing your browser and checking the status again. If the issue persists, verify that all mapping codes were entered correctly.

Mapping Codes Not Received

Check your email inbox and spam folder for the email from Feratel containing your mapping codes. If you cannot locate the email, contact Feratel support to request the codes be resent.

Data Not Syncing

Ensure that both your Feratel and Holidu accounts show the connection as active. Verify that you have not exceeded any connection limits and that there are no conflicting API connections with other property management systems.

Need Additional Help?

If you encounter any issues during the connection process or need further assistance with managing your Feratel Deskline and Holidu integration, please contact our customer support team. Provide them with your property details and a description of the issue you are experiencing for faster resolution.