Keeping your account information up to date ensures smooth communication with guests and helps avoid issues at check-in. You can update your email, language, phone number, billing information, bank details, and more directly from your Holidu host account.

Where to Find Your Settings

To access your account settings:

1. Log in to your Holidu host account
2. Click the Holidu Logo in the top right corner
3. From the dropdown menu, select the section you want to update:
   • Account (general settings, personal information, bank information, reports and certificates, your agreement)
   • Security (email and password)
4. You can also navigate through the left-hand menu once you're in the Account area

Update Your Email Address

Your email address is essential for account security and receiving important notifications from Holidu.

1. Go to Security
2. In the Email section, click Edit
3. Enter your new email address
4. Note: The new email address cannot already be in use with another Holidu account
5. Click Save

Change Your Preferred Language

Selecting your preferred language helps you receive communications and access the platform interface in the language you're most comfortable with.

1. Go to Account
2. Scroll down to Settings
3. Click Edit next to Language
4. Choose your preferred language from the available options
5. Click Save

Update Your Phone Number

Keeping your phone number current allows guests to contact you for important check-in details and questions about your property.

1. Go to Account
2. Scroll to Billing Information
3. Click Edit
4. Enter your updated phone number
5. Click Save

Edit Your Billing Information

Your billing information is used for invoicing and payment statements. Update this section if your organization details change.

1. Go to Account
2. Scroll to Billing Information
3. Click Edit
4. Update your organization name, billing address, tax identification number, or other billing details as needed
5. Click Save

Important: If you change your organization name or account holder name, you will need a new agreement. Please contact Holidu support for assistance with this change.

Edit Your Bank Details

Your bank details are required to receive payouts from your bookings. Ensure this information is accurate and up to date.

1. Go to Account
2. Scroll to Bank Information
3. Click Edit
4. You will be redirected to our secure payment partner, Adyen
5. If you already have an IBAN configured, delete the existing IBAN first
6. Enter your new IBAN and follow the steps to complete the update
7. Click Save

For more detailed instructions, see our guide on how to change your bank details.

Important: If you change your bank account to one with a different account holder name, you will need to provide a new agreement. Contact Holidu support for assistance.

Update Your Property Relationship

Specify your legal relationship with the properties you manage on Holidu. This information helps us understand your role and responsibilities.

1. Go to Account
2. Scroll to Property Relationship
3. Click Edit next to Legal relation with properties
4. Choose the relationship that applies to you:
   • Legal owner - You own the property
   • Tenant - You rent the property and have permission to sublet
   • Intermediary admin - You manage properties on behalf of others
5. Click Save

You can update this information yourself at any time without needing to contact support.

Download Your Agreement

Your Holidu agreement is a legal document that outlines the terms of your partnership with Holidu. You can download and save a copy at any time for your records.

1. Go to Account
2. Scroll to Your Agreement
3. Click Download to save a copy of your signed Holidu agreement to your device

For additional information, see our guide on where to find your Holidu agreement.

Important Information About Account Changes

Some changes to your account require you to sign a new agreement. These changes include:

• Changing your organization name
• Changing the account holder name
• Changing from an individual account to a legal entity (or vice versa)
• Updating bank details with a different account holder name

If you need to make any of these changes, please contact Holidu support for assistance. Our team will guide you through the process and ensure all necessary documentation is updated.

By keeping your contact details and account information current, you ensure that Holidu can reach you when needed and that your payouts are processed accurately and on time.