How do I submit a damage claim with Holidu Protect?

To submit a damage claim with Holidu Protect, log in to your host account, open the relevant booking, and report the damage with clear photos and a short description. Submit the claim as soon as possible after the guest checks out, while the details are still fresh.

Step-by-step guide

1. Log in to your Holidu host account.
2. Go to your bookings and select the booking linked to the damage.
3. Start a new damage claim and choose the damage type.
4. Upload clear photos or videos of the damage from several angles.
5. Describe what happened, when you found it, and the estimated repair cost.
6. Attach receipts or repair quotes, if you have them.
7. Review your details and submit the claim.

What evidence should I include?

• Photos taken before and after the stay, if available
• Close-up and wide-angle shots of the damaged item or area
• A repair quote or invoice
• Any messages with the guest about the damage

What happens after I submit my claim?

The Holidu team reviews your claim and may contact you for more information. Keep your evidence ready so the review can move forward quickly.

Need more help? Visit our Host Help Center for more guidance on managing your bookings.