When are infants over capacity allowed in a booking?

Infants over capacity are allowed when your property accepts children. An infant is a child under 2 years old. If your property allows children, every booking channel except VRBO automatically allows at least one infant over capacity. Policies differ by channel, so check the details below.

Which booking channels allow infants over capacity?

The table below shows how each booking channel treats infants and children.

Can I change the infant over capacity setting?

No. These policies are part of the terms and conditions you agreed to when you listed your property. You cannot change them or add restrictions about infants over capacity to your property description.

• The channel policies apply automatically once children are allowed at your property.
• You cannot override these rules for a single channel.

How do I stop infants from exceeding capacity?

If you do not want infants over capacity, set your property to "children not allowed." This is the only option available. To change it:

1. Go to Configuration on the top-left side of your dashboard.
2. Open the Amenities section.
3. Navigate to Children.
4. Select "Children Not Allowed."

Can I cancel a booking because an infant exceeds capacity?

You can cancel, but the cancellation counts as a host cancellation. The booking channel may apply penalties to you. Before you cancel, confirm that the guest's group breaks your property's capacity rules and that the channel policy does not already allow the infant.

For more help, visit the Holidu Help Center.