You can configure amenities in your Holidu account. Log in, select the property you want to update, and scroll down to the "Amenities" section. Activate or deactivate amenities by selecting or unselecting them. Changes are saved automatically, but they can take up to 24 hours to appear on all booking platforms.

How do I configure amenities for my property?

To update your amenities after a change to your property, follow these steps:

1. Log in to your Holidu account and select the property you want to modify.
2. Scroll down and click on "Amenities".
3. Activate or deactivate any amenity by selecting or unselecting it.
4. Your changes are saved automatically. Allow up to 24 hours for the update to appear on the platforms where your listing is distributed.

Which amenities do guests ask about most before booking?

Guests often want more details before they book. These are the amenities guests ask our Customer Service about most:

• Wi-Fi: Is it suitable for video calls and remote working?
• Pets: Which types of pets are accepted, and how many?
• Baby equipment: Are cots and high chairs available, how many are there, and is there an extra fee?
• Safe bicycle or motorbike storage: How many can be stored, and is the storage indoor, outdoor, or sheltered?
• Early check-in and late check-out: Is there an extra charge?
• Air conditioning: Which rooms have it? Note that air conditioning can only be configured if it is available throughout the property.
• Parking: Is it on the property or nearby? Are spaces shared or private?
• Accessibility: Is there step-free access, and is the interior suitable for guests with reduced mobility? Is there a lift?
• Heated pool: Is it heated all year round, and is there an extra charge?
• Shared pool: How many other guests share it?

Amenities with additional fees can discourage guests, so we recommend offering amenities for free wherever possible. Be sure to configure or mention every amenity your property offers.

What if an amenity cannot be configured?

If an amenity cannot be configured in your account, include it in the description text of your property instead. This keeps guests informed even when the amenity is not filterable on the platforms.

What should I do if an amenity change affects an existing booking?

If a change affects guests who have already booked, follow these steps:

• Inform every affected guest clearly and as early as possible.
• Ask for written confirmation that they still wish to stay with the new configuration, and set a clear deadline for their response.
• If a guest declines, grant them a free cancellation, because you cannot provide what they booked.
• You may also offer a small discount to make up for the change and keep the booking.

Important: Your configuration on Holidu and in your advertisements must always be up to date. Errors can lead to booking cancellations or compensation claims from guests or platform customer service.

Which amenities can be configured?

Any amenity you configure must be available for free and at all times. The only exception is an item that carries a fee, such as a high chair, baby cot, towels, or bed linen, provided that fee is set in your configuration. If an item is only available for a fee, it is an optional add-on service rather than an amenity, so it cannot be configured as one and will not be filterable on the platforms.

For more help, visit the Holidu Help Center.