Where can I configure amenities?

How to configure amenities on your property

If you're looking to update your amenities due to changes in your property configuration, follow these simple steps:

1. Log in to your account and select the property you wish to modify
2. Scroll down and click on "Amenities"
3. Activate or deactivate any amenities by selecting or unselecting them
4. Changes are saved automatically in our system

Please note that it could take up to 24 hours for your amenity updates to appear across all distribution platforms.

Important considerations when updating amenities

It is extremely important that your configuration on Holidu is always up-to-date. Any errors could result in booking cancellations or compensation claims from guests or platforms.

When you make changes to your amenities:

• Always inform any future guests who would be affected negatively by these changes
• Get written confirmation that they are comfortable with the new configuration and still willing to stay
• If guests refuse to come due to the changes, you must grant them free cancellation
• Consider offering a small discount to offset the impact and maintain the booking

Additionally, any amenity you configure must be legally available for free and at all times, unless a fee is configurable (such as high chairs, baby cots, towels, or bed linen). If an item is only available for a fee, it cannot be configured as an amenity and won't be filterable on booking platforms.

You can update your property description to reflect any amenity changes and provide additional details to guests.

Most requested amenities by guests

Guests frequently ask our Customer Service about specific amenities before booking. These are the features guests inquire about most often:

• Wi-Fi – Is the Wi-Fi suitable for video calls and remote working?
• Pets – Many guests travel with pets. If you allow them, specify the accepted number or type of pet
• Baby equipment – Are baby cots and/or high chairs always available or can they be requested? How many? Is there an extra fee?
• Safe storage for bicycles/motorbikes – For how many? Is the storage inside, outside, or sheltered?
• Early check-in/Late check-out – Is there an extra charge?
• Air conditioning – Which rooms have air conditioning if it's not throughout the property? Note: Air conditioning can only be configured if available throughout the property
• Parking – Is it at the property or nearby? Are the parking spots shared or reserved for guests?
• Property access – Is there step-free access? Is the interior suitable for people with reduced mobility? Is there a lift in the building?
• Heated pool – Is it heated year-round? Is there an extra charge?
• Shared pool – How many other guests is it shared with?

Best practices for amenities

We recommend providing amenities at your property for free whenever possible, as adding amenities with additional fees can discourage bookings. Make sure to configure or mention these amenities if they are available at your property.

If an amenity cannot be configured in the system, you can include it in the description text of your property to inform potential guests about what you offer.