Where can I configure amenities?

Amenities are a key factor for guests when deciding whether to book your property. In this guide, we'll show you how to configure amenities on your Holidu account and highlight the amenities guests ask about most before booking.

How to configure amenities

Updating your amenities is simple and takes just a few steps:

1. Log in to your Holidu account and select the property you wish to modify
2. Scroll down and click on "Amenities"
3. Activate or deactivate any amenities by selecting or unselecting them
4. Your changes are saved automatically. Please note it may take up to 24 hours for updates to appear across all distribution platforms
5. Update your property description if needed to reflect these changes

Top amenities guests ask about

These are the amenities guests inquire about most before making a booking decision. Make sure your property information is accurate and complete:

• Wi-Fi – Is your Wi-Fi suitable for video calls and remote working?
• Pets – Do you allow pets? If yes, specify the accepted number or type of pet
• Baby equipment – Are baby cots and/or high chairs available? How many? Is there an extra fee?
• Bicycle/motorbike storage – How many storage spaces? Is storage inside, outside, or sheltered?
• Early check-in/Late check-out – Is there an extra charge for this service?
• Air conditioning – Which rooms have A/C? Note: A/C can only be configured if available throughout the entire property
• Parking – Is parking at your property or nearby? Are spots shared or reserved for guests only?
• Accessibility – Is there step-free access? Is the interior suitable for people with reduced mobility? Is there a lift in the building?
• Heated pool – Is it heated year-round? Is there an extra charge?
• Shared pool – How many other guests share the pool?

Important: Keep amenity information accurate

It's crucial that your amenity configuration on Holidu is always accurate and up-to-date. Inaccurate information can lead to booking cancellations or compensation claims from guests and platform partners.

If you need to change your amenities:

• Notify any guests with existing bookings who would be negatively affected
• Obtain written confirmation that they accept the changes and still wish to stay
• Give guests a clear deadline to respond
• If guests refuse to accept the changes, offer free cancellation as you can no longer provide what they booked
• Consider offering a discount to guests to offset any negatives and retain the booking

Free vs. paid amenities

All amenities configured on Holidu must be available for free and at all times, unless a fee is configurable for that specific item. Configurable fee amenities include items such as high chairs, baby cots, towels, and bed linen.

If an item is only available for a fee, it counts as an optional add-on service rather than an amenity. This means it won't be filterable across various booking platforms.

Recommendation: Provide amenities for free whenever possible. Charging fees for amenities can be off-putting to potential guests and may reduce your booking rates.

Amenities not available in the system

If an amenity is available at your property but cannot be configured in the system, include it in your property description text to highlight it to potential guests.