As a host on Holidu, you can share access to your property with other people, such as co-hosts, cleaners, maintenance staff, or property managers. This article explains how to manage your collaborators, what each collaborator type can see and do, and how to choose the right permissions for each person. Use it to grant access based on what each person needs to do.

Quick Reference: Common Use Cases

Who needs access?	Recommended setup	What they can do
Cleaner or maintenance person	See availability	View when the property is occupied or available. Cannot see guest details or pricing.
Co-host or assistant	See availability and Viewing and creating bookings	View the calendar and full booking details, including guest names and contact information.
Someone who should receive booking notifications	Mark as secondary	Receive email and push notifications about bookings. This does not grant access to view anything in the system. Add other permissions if they also need to see data.
Someone managing property settings only	Property configuration	Edit property information, amenities, photos, and pricing. Cannot see bookings or the calendar.

Understanding Collaborator Types

There are two ways to manage collaborators on your property:

• Primary collaborator (Editor): The account that is legally linked to your property agreement with Holidu. It has complete access to all property data.
• Additional collaborators: Any other people you invite. Their access depends on the permissions you grant them. You can also mark one collaborator per property as secondary to receive booking notifications.

Primary Collaborator (Editor)

The primary collaborator has complete access to all property data:

• Calendar: Full access to booked, blocked, and available dates, including price details.
• Bookings: Full booking information, including guest details, price breakdown, and payment status.
• Financials: Invoices, payouts, and payment information.
• Property configuration: Can view and edit all property settings.
• Reviews: All guest reviews.
• Collaborators: Can view and manage all property collaborators.
• Notifications: Receives all notifications by email and push.

Important: Only the primary collaborator can access payout details, invoices, and payment information.

Managing Collaborator Permissions

When you add a collaborator, you can grant one or more of the following permissions. Each permission unlocks access to specific areas of the property. Choose only the permissions each person needs.

Property Configuration

This permission is designed for people who manage the property listing and its settings.

Can view or edit	Cannot access
✅ Property descriptions and titles	❌ Bookings
✅ Photos (upload, delete, reorder)	❌ Financial data (invoices, payouts)
✅ Amenities and facilities	❌ Distribution channels
✅ Room and unit information	❌ Guest information
✅ Pricing and seasonal rates	❌ Blocked dates management
✅ Additional fees	❌ Performance metrics
✅ Arrival and check-in instructions	❌ Collaborator management
✅ Calendar sync setup (iCal import)	❌ Publishing controls
✅ Calendar export (iCal)

Limitations:

• The location is read-only if the property is already published.
• iCal sync and export can be configured here, but viewing or managing blocked dates requires the Viewing and creating bookings permission.

Viewing and Creating Bookings

This permission gives full operational access to bookings. It is suited to co-hosts, assistants, or property managers who handle guest reservations.

Regarding bookings:

Can see	Can do
✅ Full booking details	✅ Create manual bookings
✅ Guest name, email, phone, and address	✅ Modify manual bookings
✅ Complete price breakdown	✅ Cancel bookings
✅ Payout amounts	✅ Update guest information on bookings
✅ Commission details
✅ Channel information
✅ Booking history and modifications

Regarding blocked dates:

• ✅ View blocked dates with comments and notes
• ✅ Create blocked dates
• ✅ Edit blocked dates
• ✅ Delete blocked dates (if they are not immutable)

Cannot access:

• ❌ Property settings and descriptions
• ❌ Distribution channel management
• ❌ Pricing configuration

Notes:

• To see the calendar view, also grant the See availability permission.
• If the host has not completed KYC verification, guest contact details may be hidden until KYC is complete.

See Availability

This is a read-only calendar view for people who need to know when the property is occupied, without seeing sensitive details. It is best for cleaners, maintenance staff, or anyone who should not see financial or guest contact information.

Regarding bookings:

Can see	Cannot see
✅ Booking dates (check-in and check-out)	❌ Guest name, email, or phone
✅ Number of guests (adults, children, babies)	❌ Price breakdown or totals
✅ Booking status (confirmed, canceled)	❌ Payout or commission information
✅ Booking ID	❌ Channel information
❌ Any financial data

Regarding the calendar:

Can do	Cannot do
✅ View which dates are available	❌ Block or unblock dates
✅ See blocked date ranges	❌ See comments or notes on blocked dates
✅ Access the property in the system	❌ Edit any property settings
	❌ Manage iCal sync or export
	❌ Modify anything

Distribution and Publication

This permission is for people who manage where your property is listed and how it is published.

Can view	Can modify
✅ Connected distribution channels	✅ Activate new channels (such as Airbnb or Booking.com)
✅ Channel connection status	✅ Deactivate existing channels
✅ Sub-channel status	✅ Enable or disable sub-channels
✅ Cancellation policies per channel	✅ Set c