Managing collaborators effectively is essential for running your property smoothly. This guide explains how different types of collaborators work and what permissions you can assign to each.

Understanding Collaborator Types

Your property can have multiple collaborators with different access levels. The main types are:

• Primary Collaborator (Editor) - Has complete access to all property data
• Standard Collaborators - Have specific permissions based on their role
• Secondary Collaborators - Receive notifications about bookings

Primary Collaborator (Editor)

The primary collaborator has complete access to all property data and functions. This account is legally linked to your property agreements.

Primary Collaborator Access Includes:

• Full calendar access including booked, blocked, and available dates with price details
• Complete booking information including guest details and payment status
• Financial data such as invoices and payouts
• All property configuration and settings
• Guest reviews and feedback
• Collaborator management capabilities
• All notifications via email and push

Only the primary collaborator can access payout details, invoices, and payment information. This role is ideal for property owners or trusted managers who need full operational control.

Permission-Based Collaborators

Beyond the primary collaborator, you can add standard collaborators with specific permissions tailored to their responsibilities. You can assign one or more permissions to each collaborator.

Property Configuration Permission

What They Can View and Edit:

• Property descriptions and titles
• Photos (upload, delete, reorder)
• Amenities and facilities
• Room or unit information
• Pricing and seasonal rates
• Additional fees
• Arrival and check-in instructions
• Calendar sync setup (iCal import)
• Calendar export (iCal)

What They Cannot Access:

• Bookings or reservations
• Financial data (invoices, payouts)
• Distribution channels
• Guest information
• Blocked dates management
• Performance metrics
• Collaborator management
• Publishing controls

Important Notes:

• Property location is read-only if the property is already published
• iCal sync and export can be configured, but managing blocked dates requires additional permissions

Best For: Team members who focus on keeping your property information up-to-date, such as property managers handling descriptions and photos.

Viewing and Creating Bookings Permission

What They Can See About Bookings:

• Full booking details and history
• Guest name, email, phone, and address
• Complete price breakdown and payout amounts
• Commission details and channel information
• Booking modifications

What They Can Do:

• Create manual bookings
• Modify existing manual bookings
• Cancel bookings
• Update guest information on bookings
• View, create, edit, and delete blocked dates
• Add and view comments or notes on blocked dates

What They Cannot Access:

• Property settings or descriptions
• Distribution channel management
• Pricing configuration

Important Notes:

• To view the calendar, also grant the "See Availability" permission
• Guest contact details may be hidden until property owner completes KYC verification

Best For: Co-hosts, assistants, and booking managers who need to handle reservations and guest communication.

See Availability Permission

This is a read-only calendar view designed for people who need to know occupancy status without viewing sensitive details.

What They Can See:

• Booking dates (check-in and check-out times)
• Number of guests (adults, children, babies)
• Booking status (confirmed, cancelled)
• Booking IDs
• Which dates are available
• Blocked date ranges

What They Cannot See:

• Guest names, email addresses, or phone numbers
• Price breakdown or totals
• Payout or commission information
• Channel information
• Comments or notes on blocked dates
• Any financial data

What They Can Do:

• Access the property calendar
• View availability status

What They Cannot Do:

• Block or unblock dates
• Modify any property settings
• Manage iCal sync or export
• Edit anything in the system

Best For: Cleaners, maintenance staff, or anyone who needs to know when the property is occupied but should not access financial data or guest information.

Distribution and Publication Permission

What They Can View:

• Connected distribution channels
• Channel connection status
• Sub-channel status
• Cancellation policies per channel
• Channel pricing and markup details

What They Can Modify:

• Activate new channels (such as Airbnb or Booking.com)
• Deactivate existing channels
• Enable or disable sub-channels
• Set cancellation policies
• Configure channel settings

What They Cannot Access:

• Property descriptions or settings
• Bookings or reservations
• Calendar or availability
• Guest information
• Financial data (invoices, payouts)

Best For: Team members responsible for managing your distribution strategy and channel connections.

Mark as Secondary Permission

This checkbox enables a collaborator to receive email and push notifications about bookings on the property. Only one account per property can be marked as secondary.

Important: This permission only controls notifications. It does not grant access to view or edit anything in your property system. To give the person actual access to property data, also assign one or more of the permission boxes above.

Permission Comparison Matrix

Quick Reference Guide:

Permission	Property Settings	Bookings	Guest Info	Booking Prices	Calendar	Channels	Notifications
Property Configuration	Edit	No Access	No Access	No Access	No Access	No Access	No Access
Viewing and Creating Bookings	No Access	Full Access	Full Access	Full Access	Dates Only	No Access	No Access
See Availability	No Access	Dates Only	No Access	No Access	Read-Only	No Access	No Access
Distribution and Publication	No Access	No Access	No Access	No Access	No Access	Full Access	No Access
Mark as Secondary	No Access	No Access	No Access	No Access	No Access	No Access	Email and Push

Common Use Cases and Recommended Setups

Cleaner or Maintenance Person

Recommended Permissions: See Availability

What They Can Do:

• View when the property is occupied versus available
• Check booking dates without seeing guest details
• Cannot access pricing information

Co-Host or Assistant

Recommended Permissions: See Availability + Viewing and Creating Bookings

What They Can Do:

• View the full calendar and availability
• Access complete booking details including guest names and contact information
• Create and modify bookings as needed

Booking Notification Recipient

Recommended Permissions: Mark as Secondary

What They Can Do:

• Receive email and push notifications about new bookings
• No access to view or edit anything in the system (unless you also assign other permissions)

Property Configuration Manager

Recommended Permissions: Property Configuration

What They Can Do:

• Edit property descriptions, amenities, and photos
• Manage pricing and fees
• Cannot view bookings or calendar dates

Professional Property Manager

Recommended Setup: Property Management Expert (PME) Account

If you work with a professional property manager, the best approach is for them to create a Property Management Expert account and establish a mandate relationship with your property. This model provides proper operational access designed for property management businesses and allows invoice access—something regular collaborators cannot have.

Alternative Setup: If you prefer not to use the PME structure, grant the property manager all permissions: Property Configuration + See Availability + Viewing and Creating Bookings + Distribution and Publication. This provides full operational access to manage the property.

Important Note: Collaborators can never access financial data such as invoices and payouts. Only the PME model allows you to grant invoice access to a property manager.

Financial Data Access

No collaborator except the primary collaborator can access the dedicated financial sections of your property management system.

Restricted Access for All Collaborators:

• Invoices section
• Payouts section
• Payment status and history

Partial Financial Visibility:

Collaborators with "Viewing and Creating Bookings" permission can see payout amounts and commission details on individual booking records. However, they cannot access the dedicated Invoices or Payouts sections where you view and download financial documents and complete payout history.

Why This Restriction Exists: Financial data includes sensitive payment information that should only be accessible to the account holder with legal responsibility for the property.

Managing Your Collaborators

When setting up a new collaborator, consider their specific role and responsibilities. Choose only the permissions they need to perform their duties effectively. This approach keeps your property information secure while enabling your team to work efficiently.

Review your collaborator permissions periodically, especially when team members change roles or leave. Remove access promptly for anyone who no longer needs it.

If you need to modify collaborator permissions or have questions about which permissions to assign, please use the contact form to reach our support team.