Holidu Protect is an optional damage protection service, powered by Truvi, that replaces security deposits. For €3 per booked night, your property gets protection for guest damages of up to €50,000. The fee is deducted automatically from your payout, and there is no subscription.

How does Holidu Protect work?

When Holidu Protect is active, security deposits are disabled for your property. Each guest is screened for risk after a booking is confirmed, and the result determines the level of protection:

• Approved: Protection up to €50,000, subject to individual review. Approved in 99.5% of cases.
• Flagged: Limited protection up to €1,000. This usually happens when the guest's email or phone number could not be verified. No action is needed.
• Rejected: The booking is canceled automatically, with no cancellation fees or penalties for you. This may take a day or two.

You can see a guest's screening status in the booking details. Protection applies only to Holidu bookings, including Airbnb bookings made through Holidu, and only to bookings confirmed after activation. Manual bookings, iCal imports, and external channels are not eligible.

What damage is eligible for protection?

Truvi reviews every damage report individually. Commonly considered damages include stained linens and towels, unintentional guest damage, unauthorized pet damage, unauthorized or unsolicited smoking damage, unapproved party damage, furniture damage, and extra cleaning costs. Wear and tear, maintenance expenses, loss of income, and acts of nature are not commonly considered.

How do I submit a damage report?

Submit your damage report within 14 days of guest check-out, ideally within 24 hours of discovering the damage. Follow these steps:

• Take clear, timestamped photos within 72 hours, including wide-angle room shots and close-ups of the damaged items.
• Do not admit liability or settle anything with the guest.
• Open the affected booking in your Holidu account and click the button to start your damage report.
• Complete the form on the Truvi page you are forwarded to.

Have the guest's full name, photos, and receipts or quotes ready before you start. You will receive feedback within 2 business days. Resolution typically takes 3 to 6 business days for claims up to €5,000.

Frequently asked questions

Can I use Holidu Protect together with a security deposit?
No. Activating Holidu Protect automatically disables the security deposit for that property.

Is the guest involved in the damage report process?
No. Truvi handles damage reports directly, so the guest is not involved.

What happens if I deactivate Holidu Protect?
Bookings made while Holidu Protect was active remain eligible. New bookings made after deactivation are not eligible.

Learn how to activate or deactivate Holidu Protect for your properties, or read our guide on how to submit a Holidu Protect damage report.