Account Verification - Frequently Asked Questions

Welcome to the account verification FAQ for Holidu hosts. We're here to help you get set up quickly. Below are answers to the most common questions hosts ask during verification.

Document Upload Issues

The upload of my documents does not work, what can I do?

If you're experiencing issues uploading your documents, follow these steps to resolve the problem:

1. Ensure your documents are clear, legible, and in one of the accepted formats: JPEG, JPG, PNG, or PDF.
2. Check the file size requirements: Maximum 15 MB for photo IDs and bank statements; Maximum 30 MB (PDF only) for registration and constitutional documents. Minimum size: 100 KB (1 KB for PDFs).
3. Remember that screenshots of ID documents are not accepted by Adyen.
4. Try uploading using a different web browser if the issue persists.
5. If the problem continues, contact Holidu support through the contact form in your Holidu account.

ID Document Requirements and Acceptance

My ID document got declined, what can I do?

If your ID document was declined, review the following requirements to ensure your document meets all necessary criteria.

Your ID document must meet these essential requirements:

• Must not be expired
• The machine-readable zone must be visible (if applicable)
• Must be a physical photo ID — digital IDs are not accepted
• If the document has a signature field, it must be signed
• The name on the ID must exactly match the name provided during registration. If names differ (for example, married versus maiden name), the check will fail

Accepted photo ID types include:

• Passport — data page with photo, details, and machine-readable zone visible
• National ID card — front and back, each side as a separate file
• Driver's license — front and back, each side as a separate file

The uploaded document must:

• Be a full-color, straightened image with all corners and edges fully visible
• Be a photo or scan of the physical ID — not a screenshot, printout, or photo of a screen

Special Considerations for France

French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration date, making them valid for 15 years total. This extension does not apply to IDs issued to minors or other document types.

Special Considerations for Greece

We recommend using your passport for identification verification.

Tax Identification

What is my individual tax ID and why is it needed?

As part of identity verification, Adyen may require your personal tax identification number. This is separate from any business tax ID or VAT number. Below are the relevant formats per country:

Country	Tax ID Name	Example
Germany	Persönliche Identifikationsnummer (IdNr)	26954371827
Austria	Steuernummer	931736581
France	Numéro SPI	30 23 217 600 053
Italy	Codice fiscale	YULSQG40E60I271T
Spain	DNI or NIE	99999999L / X9999999L
Greece	AFM (ΑΦΜ)	244709851
Croatia	OIB	94577403194
Portugal	Número ID Civil	299999998

If automatic verification of your tax ID fails, you may be asked to upload an official document showing your name and tax ID number, issued by a government authority.

Bank Account Information

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts. You will need to provide proof showing the names of both account holders for verification and processing.

Which requirements does a bank account proof have to fulfil?

Bank account proofs can include any of the following documents:

• Bank statements
• Deposit tickets or forms (must contain a bank logo or letterhead, and a stamp or signature from the bank)
• Screenshots of online banking
• Official bank-issued letters (must contain a bank logo or letterhead, and a stamp or signature)
• Cheques (printed, not handwritten; name, account number, and bank logo must be visible)
• For France: Relevé d'Identité Bancaire (RIB)
• For Greece: TAMIEYTHPIO

These documents must show:

• The account holder's name matching your legal entity name
• The account number or IBAN
• Date of issuance within the last 12 months (Exemptions: RIBs, cheques, online banking screenshots, and TAMIEYTHPIO are exempt unless they contain a date, in which case it must still be less than 12 months old)
• An indicator the document was issued by a bank (bank name or logo)
• The country or region of the bank account (for EU statements, Adyen infers this from the IBAN)

The following documents are not accepted:

• Photos of bank-issued cards (credit or debit cards)
• Edited or personalized documents
• Documents older than 12 months (unless exempt as noted above)
• Documents with missing required data
• Cut-off, blurry, or low-quality images
• Documents issued by third-party software platforms

If a trading name is used, a supporting document may be necessary to connect it to the legal entity.

Additional Requirements for IBANs

Hosts' IBANs must belong to SEPA countries. The full list of supported SEPA countries includes: Austria (AT), Belgium (BE), Bulgaria (BG), Croatia (HR), Cyprus (CY), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (DE), Greece (GR), Hungary (HU), Iceland (IS), Ireland (IE), Italy (IT), Latvia (LV), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Malta (MT), Monaco (MC), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Romania (RO), San Marino (SM), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), Switzerland (CH), and United Kingdom (GB).

Why am I asked to log in to my Online Banking?

You can verify your bank account instantly through Online Banking or upload a Bank Account Proof. Online Banking verification is secure and immediate, while uploading a statement may take up to 72 hours to process.

Business Registration Details

Where can I find my business registration details?

You'll find your business registration details on an official document that:

• Is issued by a public authority, government agency, or judicial authority (typically the local commercial register)
• Is no older than 12 months, or includes a signature and a state-of-affairs date within the last 12 months
• States your legal entity name (not the trading or doing-business-as name) and your registration number

Cross-check that your business name, registration number, and other details match your official documents to avoid delays.

Country-Specific Registration Details

Austria

• Registration document: Firmenbuchauszug (Extract from Commercial Register)
• Business registration number: Firmenbuchnummer (e.g. FN123456m)
• Tax ID: Steuernummer (e.g. 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g. ATU51507409)

Croatia

• Registration document: Izvadak Iz Sudskog Registra (Extract from Court Register)
• Sole proprietorship constitutional document: Izvadak iz Obrtnog Registra, Potvrda o Registraciji Obrta
• Registration number (Organizations): MBS (Matični broj subjekta trgovačkog suda) (e.g. 080020970)
• Registration number (Sole Proprietorship): MBO (Mationi broj subjekta trgovackog suda) (e.g. 12345678)
• VAT number: PDV Id. Broj OIB (e.g. HR94577403194)

France

• Trade and company register (free download of Trade Register extract possible)
• Constitutional document: Extrait K-bis, Avis de Situation au Répertoire Sirene, URSSAF/INSEE extract
• Business registration number: SIRET number (e.g., 542051180-00066)
• VAT number: Numéro de TVA (e.g., FR12999999999)

Germany

• Trade Register (free download of Trade Register extract possible)
• Constitutional document: Gewerbe Anmeldung (GewA 1 or 2), Gewerbeschein, Handelsregisterauszug (All pages of the constitutional document, including the signature page, must be uploaded.)
• Business registration number: Handelsregisternummer (e.g. HRB 154165)
• Tax ID: Steuernummer (e.g. 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g. DE 115235681)

Greece

• General Commercial Registry (GEMI)
• Constitutional document: Ανακοίνωση Καταχώρισης στο Γ.Ε.ΜΗ. (Notice of Registration in GEMI)
• Business registration number: GEMI number (e.g. 12345678912)
• VAT number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (e.g. EL123456789)

Italy

• Italian business register (subscription fee applies to view business registration numbers. However, business registration numbers are publicly available at the European e-Justice Portal.)
• Constitutional document: Certificato Di Attribuzione Del Codice Fiscale
• Business Registration number: Partita IVA or Codice fiscale (e.g. 00470400011 or ABCDEF91D08F205J) or CCIAA number (e.g. TO0091712)
• VAT number: Partita IVA (e.g. IT12345678901)

Note: The individual Codice Fiscale (16 alphanumeric characters, e.g. YULSQG40E60I271T) is different from the organization Codice Fiscale (11 digits). CCIAA/REA numbers can only be verified if a CCIAA document is also provided.

Netherlands

• Dutch Business Register of the Dutch Chamber of Commerce
• Business Registration number: KVK number (e.g. KVK 81394179)
• Tax ID: RSIN (e.g. 811786523)
• VAT Number: Btw-nummer (e.g. NL123456789B01)

Portugal

• Business register
• Constitutional document: Certidão permanente de registo comercial (Permanent Certificate of Registration), Certificado de Registo de Entidade
• Business Registration number = Número de Identificação de Pessoa Colectiva (NIPC) (e.g. 123456789)
• VAT number = Número de IVA (e.g. PT123456789)

Spain

• Spanish Business Register
• Constitutional document: Certificado tributario de la Agencia Tributaria
• Business Registration number = Número de Identificación Fiscal (NIF) (e.g. A39000013)
• VAT Number = Número de Identificación a efectos de IVA (e.g. ESX12345678)

Personal Verification Requirements

What if I am asked for proof of residential address?

Adyen may request proof of your residential address for individuals, such as Ultimate Beneficial Owners (UBOs) or signatories. The following documents are accepted:

Documents not older than 3 months:

• Bank statement
• Utility bill (gas, water, electric, cable TV — not satellite TV, internet or landline)
• Taxation document
• Extract from Municipal Personal Records Database
• Salary slip (with company letterhead)
• Contract of employment (with company letterhead)
• Government-issued correspondence (pension, unemployment, housing, healthcare benefits)

Documents not older than 12 months: