Account Verification - Frequently Asked Questions

Welcome to our account verification FAQ for Holidu Hosts! We're excited to support you on your hosting journey and ensure everything goes smoothly. To help you along the way, we've put together answers to some of the most common questions about the account verification process.

The upload of my documents does not work, what can I do?

If you're experiencing trouble uploading your documents, follow these steps to resolve the issue:

1. Ensure your documents are clear, legible, and in the correct format (JPG/JPEG are recommended) with a maximum size of 4 MB. Please note that screenshots of ID documents are not accepted by Adyen.
2. If you're still having trouble, try using a different web browser.
3. Should the issue persist, reach out to our support team through the contact form in your Holidu account.

My ID document got declined, what can I do?

If your ID document was declined, it's important to verify that it meets all of our requirements. Double-check that your document is not expired and that physical photo IDs have a clearly visible machine-readable zone if applicable.

For passports and ID cards, please ensure:

• Separate files for front and back (if providing an ID card or driver's licence)
• Full-colour, cropped, and straightened images
• The document is a photo or scan, not a screenshot, printout, or photo of a screen

Considerations for France

French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration, making them valid for 15 years. This extension does not apply to IDs issued to minors or other document types.

Considerations for Greece

We recommend using your passport for identification.

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts. You'll need to provide proof showing the names of both account holders for verification and processing.

Where can I find my business registration details?

You'll find your business registration details on an official document that is issued by a reliable source, like the local commercial register, and is no older than 12 months or includes a signature with a matching state date.

Cross-check that your business name, registration number, and other details match your official documents to avoid delays. Refer to the country-specific information below to locate your business registration details.

Austria

• Company register
• Business registration number: Firmenbuchnummer (e.g., FN 447538w)
• Tax ID: Steuernummer (e.g., 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g., ATU51507409)

France

• Trade and company register
• Business registration number: SIRET number (e.g., 542051180-00066)
• VAT number: Numéro de TVA (e.g., FR12999999999)

Germany

• Trade Register (free download of Trade Register extract possible)
• Business registration number: Handelsregisternummer (e.g., HRB 154165)
• Tax ID: Steuernummer (e.g., 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g., DE 115235681)

Greece

• General Commercial Registry
• Business registration number: GEMI number (e.g., 12345678912)
• VAT number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (e.g., EL123456789)

Italy

• Italian business register (subscription fee applies to view business registration numbers. However, business registration numbers are publicly available at the European e-Justice Portal)
• Business Registration number: Partita IVA or Codice fiscale (e.g., 00470400011 or ABCDEF91D08F205J) or CCIAA number (e.g., TO0091712)
• VAT number: Partita IVA (e.g., IT12345678901)

Netherlands

• Dutch Business Register of the Dutch Chamber of Commerce
• Business Registration number: KVK number (e.g., KVK 81394179)
• Tax ID: RSIN (e.g., 811786523)
• VAT Number: Btw-nummer (e.g., NL123456789B01)

Portugal

• Business register
• Business Registration number: Número de Identificação de Pessoa Colectiva (NIPC) (e.g., 123456789)
• VAT number: Número de IVA (e.g., PT123456789)

Spain

• Spanish Business Register
• Business Registration number: Número de Identificación Fiscal (NIF) (e.g., A39000013)
• VAT Number: Número de Identificación a efectos de IVA (e.g., ESX12345678)

Which requirements does a bank account proof have to fulfil?

Bank account proofs can include bank statements, deposit tickets or forms, screenshots of online banking, official bank-issued letters, or cheques. These documents must show the account holder's name matching your legal entity name, the account number or IBAN, and a date of issuance within the last 12 months (exemptions apply for RIBs, cheques, or TAMIEYTHPIO). Bank-issued indicators such as the bank name or logo should be clearly visible.

If a trading name is used, a supporting document may be necessary to connect it to the legal entity.

Additional Requirements for IBANs

Hosts' IBANs must belong to SEPA countries. Supported SEPA countries include:

• United Kingdom (GB)
• Switzerland (CH)
• Spain (ES)
• Slovenia (SI)
• Slovakia (SK)
• San Marino (SM)
• Cyprus (CY)
• Monaco (MC)
• Portugal (PT)
• Poland (PL)
• Netherlands (NL)
• Malta (MT)
• Luxembourg (LU)
• Lithuania (LT)
• Liechtenstein (LI)
• Latvia (LV)
• Italy (IT)
• Ireland (IE)
• Greece (GR)
• Germany (DE)
• France (FR)
• Finland (FI)
• Estonia (EE)
• Belgium (BE)
• Austria (AT)

Why am I asked to log in to my Online Banking?

You have the option to verify your bank account instantly through Online Banking or upload a Bank Account Proof. Online Banking verification is secure and immediate, while uploading a statement may take up to 72 hours to process.

Is there a risk of me not receiving my payments?

As long as you provide the proper documentation matching the bank account holder, there's no risk. For companies, this documentation should match the decision-makers. Your payments are secure and will be processed once verification is complete.

What will happen with the copies of the documents I previously shared with Holidu?

Holidu handles your data following strict privacy and data security policies to ensure confidentiality. If you have concerns or wish to request data deletion, please contact us through the support form in your Holidu account.

I don't trust this company to have my documents.

We use Adyen, a leading payment provider, to manage your payments securely. Adyen is trusted by many popular services worldwide. If you don't recognize Adyen, it's likely because they're behind many services you already use daily.

Companies using Adyen include:

• Holidu
• Uber
• Spotify
• McDonald's
• Booking.com
• Airbnb
• Flixbus
• Amadeus
• Vodafone

Will I get confirmation when I submit all the information?

Yes, once your information is verified, you will receive a confirmation email. This email confirms that your account verification is complete and your account is ready for hosting.

Need More Help?

We hope this FAQ has answered most of your questions about account verification. If you need additional assistance or have questions not covered here, please contact our support team through the contact form in your Holidu account. Thank you for being a valued host!