Account Verification - Frequently Asked Questions

Welcome to our account verification FAQ for Holidu Hosts! We're excited to support you on your hosting journey and ensure everything goes smoothly. To help you along the way, we've put together answers to some of the most common questions about the account verification process.

The upload of my documents does not work, what can I do?

If you're experiencing trouble uploading your documents, there are several steps you can take to resolve the issue:

• Ensure your documents are clear, legible, and in the correct format (JPG/JPEG are recommended) with a maximum size of 4 MB. Please note, screenshots of ID documents are not accepted by Adyen.
• If you're still having trouble, try using a different web browser.
• Should the issue persist, please reach out to our support team through the contact form in your Holidu account.

My ID document got declined, what can I do?

If your ID document was declined during verification, there are specific requirements your documents must meet. Double-check that your ID meets these essential criteria to ensure successful verification.

General ID Requirements:

• The document should not be expired.
• The photo ID must have the machine-readable zone visible (if applicable) and be a physical photo ID.

For Passports and ID Cards:

• Provide separate files for front and back (if providing an ID card or driver's license).
• Submit full-colour, cropped, and straightened images.
• The document must be a photo or scan, not a screenshot, printout, or photo of a screen.

Considerations for France

French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration, making them valid for 15 years. This extension does not apply to IDs issued to minors or other document types.

Considerations for Greece

We recommend using your passport for identification purposes.

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts. You'll need to provide proof showing the names of both account holders for verification and processing. This ensures that all account holders are properly documented and the payout process can proceed smoothly.

Where can I find my business registration details?

Your business registration details can be found on an official document that meets these criteria:

• Is issued by a reliable source, like the local commercial register.
• Is no older than 12 months or includes a signature with a matching state date.

Cross-check that your business name, registration number, and other details match your official documents to avoid delays. Below is a comprehensive guide for country-specific information on business registration.

Austria

• Register Type: Company register
• Business registration number: Firmenbuchnummer (e.g., FN 447538w)
• Tax ID: Steuernummer (e.g., 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g., ATU51507409)

France

• Register Type: Trade and company register
• Business registration number: SIRET number (e.g., 542051180-00066)
• VAT number: Numéro de TVA (e.g., FR12999999999)

Germany

• Register Type: Trade Register (free download of Trade Register extract possible)
• Business registration number: Handelsregisternummer (e.g., HRB 154165)
• Tax ID: Steuernummer (e.g., 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g., DE 115235681)

Greece

• Register Type: General Commercial Registry
• Business registration number: GEMI number (e.g., 12345678912)
• VAT number: Arithmós Forologikou Mētrṓou (ΑΦΜ) (e.g., EL123456789)

Italy

• Register Type: Italian business register (subscription fee applies to view business registration numbers. However, business registration numbers are publicly available at the European e-Justice Portal)
• Business registration number: Partita IVA or Codice fiscale (e.g., 00470400011 or ABCDEF91D08F205J) or CCIAA number (e.g., TO0091712)
• VAT number: Partita IVA (e.g., IT12345678901)

Netherlands

• Register Type: Dutch Business Register of the Dutch Chamber of Commerce
• Business registration number: KVK number (e.g., KVK 81394179)
• Tax ID: RSIN (e.g., 811786523)
• VAT Number: Btw-nummer (e.g., NL123456789B01)

Portugal

• Register Type: Business register
• Business registration number: Número de Identificação de Pessoa Colectiva (NIPC) (e.g., 123456789)
• VAT number: Número de IVA (e.g., PT123456789)

Spain

• Register Type: Spanish Business Register
• Business registration number: Número de Identificación Fiscal (NIF) (e.g., A39000013)
• VAT Number: Número de Identificación a efectos de IVA (e.g., ESX12345678)

Which requirements does a bank account proof have to fulfill?

Bank account proofs can take several forms, including bank statements, deposit tickets or forms, screenshots of online banking, official bank-issued letters, or cheques. Your proof document must contain specific information to be valid for verification.

Required Information on Bank Account Proof:

• The account holder's name matching your legal entity name.
• The account number or IBAN.
• Date of issuance within the last 12 months (exemptions for RIBs, cheques, or TAMIEYTHPIO).
• Bank-issued indicators like the bank name or logo.

If a trading name is used, a supporting document may be necessary to connect it to the legal entity.

Additional Requirements for IBANs

Your IBAN must belong to a SEPA country to be accepted for payouts. SEPA (Single Euro Payments Area) ensures secure and standardized payment processing across supported nations.

Supported SEPA Countries:

• Austria (AT)
• Belgium (BE)
• Cyprus (CY)
• Estonia (EE)
• Finland (FI)
• France (FR)
• Germany (DE)
• Greece (GR)
• Ireland (IE)
• Italy (IT)
• Latvia (LV)
• Liechtenstein (LI)
• Lithuania (LT)
• Luxembourg (LU)
• Malta (MT)
• Monaco (MC)
• Netherlands (NL)
• Poland (PL)
• Portugal (PT)
• San Marino (SM)
• Slovakia (SK)
• Slovenia (SI)
• Spain (ES)
• Switzerland (CH)
• United Kingdom (GB)

Why am I asked to log in to my Online Banking?

You have the option to verify your bank account instantly through Online Banking or upload a Bank Account Proof. Online Banking verification is secure and immediate, while uploading a statement may take up to 72 hours. This dual approach allows you to choose the verification method that works best for you.

Is there a risk of me not receiving my payments?

As long as you provide the proper documentation matching the bank account holder, there's no risk to receiving your payments. For companies, this documentation should match the decision-makers listed on your official business registration.

What will happen with the copies of the documents I previously shared with Holidu?

Holidu handles your data following strict privacy and data security policies to ensure confidentiality. We take the protection of your personal information very seriously. If you have concerns or wish to request data deletion, please contact us through the contact form.

I don't trust this company to have my documents.

We understand your concern about sharing sensitive documents. That's why we use Adyen, a leading payment provider trusted by some of the world's largest companies, to manage your payments securely. Adyen is a global payment processing leader that handles billions of transactions annually.

Major companies using Adyen for secure payment processing:

If you don't recognize Adyen, it's likely because they're behind many popular services you already use and trust. Your documents are protected by industry-leading security standards and encryption protocols.

Will I get confirmation when I submit all the information?

Yes, once your information is verified and approved, you will receive a confirmation email. This email will notify you that your account verification is complete and you're ready to start receiving payments for your bookings on Holidu.

Need More Help?

We hope this FAQ has answered most of your questions about the account verification process. If you have additional questions or need further assistance, please reach out to our support team through the contact form. We're here to help make your hosting experience smooth and successful.

Thank you for being a valued Holidu host!