Welcome to the account verification FAQ for Holidu hosts. We're here to help you get set up quickly. Below are answers to the most common questions hosts ask during verification.

The upload of my documents does not work, what can I do?

If your document upload fails, check that your files are clear, legible, and in an accepted format (JPEG, JPG, PNG, or PDF). Screenshots of ID documents are not accepted. If the problem continues, try a different web browser or contact Holidu support.

1. Make sure your documents are clear, legible, and in one of the accepted formats: JPEG, JPG, PNG, or PDF.
2. Maximum file size: 15 MB for photo IDs and bank statements; 30 MB (PDF only) for registration and constitutional documents. Minimum size: 100 KB (1 KB for PDFs).
3. Screenshots of ID documents are not accepted by Adyen.
4. If you're still having trouble, try a different web browser.
5. If the issue persists, reach out to Holidu support through the contact form in your Holidu account.

My ID document got declined, what can I do?

If your ID document was declined, make sure it is not expired, is a physical photo ID, and shows the name you used during registration. Review the requirements below before uploading again.

If your ID document was declined, double-check that it meets these requirements:

• It must not be expired.
• The machine-readable zone must be visible (if applicable).
• It must be a physical photo ID. Digital IDs are not accepted.
• If the document has a signature field, it must be signed.
• The name on the ID must exactly match the name provided during registration. If names differ (e.g. married vs. maiden name), the check will fail.

Accepted photo ID types:

• Passport: data page with photo, details, and machine-readable zone visible.
• National ID card: front and back, each side as a separate file.
• Driver's license: front and back, each side as a separate file.

The uploaded document must:

• Be a full-color, straightened image with all corners and edges fully visible.
• Be a photo or scan of the physical ID, not a screenshot, printout, or photo of a screen.

Considerations for France:

French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration, making them valid for 15 years. This extension does not apply to IDs issued to minors or other document types.

Considerations for Greece:

We recommend using your passport for identification.

What is my individual tax ID and why is it needed?

As part of identity verification, Adyen may require your personal tax identification number. This is separate from any business tax ID or VAT number. The format depends on your country, as shown in the table below.

As part of identity verification, Adyen may require your personal tax identification number. This is separate from any business tax ID or VAT number. Below are the relevant formats per country:

Country	Tax ID Name	Example
Germany	Persönliche Identifikationsnummer (IdNr)	26954371827
Austria	Steuernummer	931736581
France	Numéro SPI	30 23 217 600 053
Italy	Codice fiscale	YULSQG40E60I271T
Spain	DNI or NIE	99999999L / X9999999L
Greece	AFM (ΑΦΜ)	244709851
Croatia	OIB	94577403194
Portugal	Número ID Civil	299999998

If automatic verification of your tax ID fails, you may be asked to upload an official document showing your name and tax ID number, issued by a government authority.

My bank account is a joint bank account. Can it be used for payouts?

Yes, a joint bank account can be used for payouts. You'll need to provide proof showing the names of both account holders for verification and processing.

Where can I find my business registration details?

Your business registration details appear on an official document issued by a public authority, such as the local commercial register. The document must be no older than 12 months, or include a signature and a state-of-affairs date within the last 12 months. It must state your legal entity name (not the trading name) and your registration number.

You'll find your business registration details on an official document that:

• Is issued by a public authority, government agency, or judicial authority (typically the local commercial register).
• Is no older than 12 months, or includes a signature and a state-of-affairs date within the last 12 months.

It must state your legal entity name (not the trading/doing-business-as name) and your registration number.

Cross-check that your business name, registration number, and other details match your official documents to avoid delays. Refer to the country-specific information below for details on business registration.

Country-specific registration details

Austria:

• Registration document: Firmenbuchauszug (Extract from Commercial Register)
• Business registration number: Firmenbuchnummer (e.g. FN123456m)
• Tax ID: Steuernummer (e.g. 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g. ATU51507409)

Croatia:

• Registration document: Izvadak Iz Sudskog Registra (Extract from Court Register)
• Sole proprietorship constitutional document: Izvadak iz Obrtnog Registra, Potvrda o Registraciji Obrta
• Registration number (Organizations): MBS (Matični broj subjekta trgovačkog suda) (e.g. 080020970)
• Registration number (Sole Proprietorship): MBO (Matični broj subjekta trgovačkog suda) (e.g. 12345678)
• VAT number: PDV Id. Broj OIB (e.g. HR94577403194)

France: