What should be included in my property's description? What do guests ask about the most?

A clear property description helps guests know what to expect and avoids misunderstandings. Here are the essentials to include – informed by the most common questions guests ask.

1. Property accessibility

Guests want to understand how easily they can access and navigate your property. Be transparent about:

• On-site presence: Let guests know if you will be sharing spaces with them.
• Construction or nearby work: Mention any scheduled work so guests are aware of potential disruptions.
• Noise levels: Be honest about nearby highways, bars, or other noise sources in the area.
• Stairs and mobility: Clearly state if there are stairs or if the property is accessible for people with reduced mobility.
• Entry method: Explain how guests access the property – ground floor, elevator, key code, or lockbox.

Learn more about how to update your property description.

2. Security and maintenance

Transparency around security and maintenance builds trust with your guests:

• Security devices: Mention locations of cameras or alarm systems and confirm they will be disabled during the guest's stay.
• Maintenance visits: Let guests know in advance if a pool cleaner, gardener, or other service provider will visit during their booking.

3. Shared amenities

If your property includes shared spaces, guests need to know:

• Who shares the amenities: Clarify if a pool, garden, gym, or common areas are shared with other guests or residents.
• Pool access rules: Specify operating hours, seasonal availability, access codes, or any usage restrictions.

4. Pets and allergies

Many guests have allergies or concerns about animals:

• On-site or nearby animals: Include details about any pets you own or animals in the surrounding area, since some guests may have severe allergies.

Why detailed descriptions matter

By sharing clear, honest, and detailed information about your property, you help guests make informed decisions and set the right expectations for their stay. This transparency improves the guest experience and increases the likelihood of positive reviews.

Pro tip: The more specific you are about potential concerns, the fewer surprises – and complaints – you'll receive.