What Should Be Included in Your Property's Description? What Do Guests Ask About the Most?

A clear, comprehensive property description is one of your most powerful tools for setting guest expectations and avoiding misunderstandings. By including the information guests care about most, you'll attract the right visitors and receive more positive reviews. Here's what you need to know.

Why Your Property Description Matters

Your property description is often the first detailed impression potential guests get of your home. When you provide honest, detailed information upfront, guests can make informed decisions about whether your property suits their needs. This transparency reduces booking cancellations and complaint-related issues.

Essential Information About Property Accessibility

Guests frequently ask about how they'll physically access and navigate your property. Address these common questions directly:

• Do you live on-site? Let guests know if you'll be sharing spaces with them or if they'll have exclusive use of the property.
• Is there construction nearby? If your property is near active construction sites, mention work schedules so guests aren't caught off guard by noise or disruptions.
• Are there noise sources in the area? Consider informing guests about nearby highways, bars, restaurants, or other locations that might generate sound.
• How many stairs are there? Clearly state if your property has stairs, and note whether it's accessible for guests with reduced mobility.
• How do guests access the property? Specify whether entry is on the ground floor, requires an elevator, or involves other considerations.

For more guidance on updating this information, visit our guide on generating your property description.

Security Devices and Maintenance Services

Guests want to understand what security measures are in place and whether they'll have privacy during their stay. Include these details:

• Security devices: If you have cameras, alarm systems, or other security equipment, disclose their locations clearly. Confirm that any devices will be turned off during the guest's stay. This transparency is important for both legal compliance and guest peace of mind.
• Maintenance providers: Notify guests if service providers like pool cleaners, gardeners, or maintenance staff will visit during their stay. This prevents unwelcome surprises and helps guests plan their activities accordingly.

Shared Amenities and Pool Access

Many guests ask about whether they'll have exclusive use of amenities or if they'll be sharing with other guests or residents. Clarify the following:

• Who shares the amenities? If your property includes shared spaces such as pools, gardens, fitness facilities, or common areas, mention this clearly to prevent confusion.
• Pool access details: If there's a pool, specify operating hours, seasonal availability, whether specific days are reserved for maintenance, if access requires a code, or any other relevant restrictions.

Pets and Allergy Information

Pet allergies are among the most commonly mentioned guest concerns. Always include:

• On-site or nearby animals: Mention any pets you own or animals commonly found in your area. Include details about breed, size, and temperament if relevant. Some guests have severe allergies, so this information helps them make safe choices.

Key Takeaways for Your Property Description

By sharing clear, honest, and detailed information in your property description, you accomplish several important goals:

• Guests can make informed decisions before booking
• You set accurate expectations that reduce complaints and cancellations
• You demonstrate transparency and build trust with potential guests
• You increase the likelihood of positive reviews and repeat bookings

Remember: the more transparent you are, the better your guest experience will be. Invest time in crafting a thorough, honest property description today.