What Should Be Included in My Property's Description? What Do Guests Ask About the Most?

A clear and comprehensive property description is one of the most important tools for setting the right expectations with your guests. When you provide detailed, honest information upfront, you reduce misunderstandings, increase booking confidence, and improve the likelihood of positive reviews. Here's what to include and what guests ask about most frequently.

1. Property Accessibility

Guests want to know how they'll access your property and whether it suits their needs. Address these common questions:

• Do you live on-site? Let guests know if you will be sharing spaces with them.
• Is there construction nearby? If so, mention any work schedules so guests are aware.
• Any noise in the area? Think about nearby highways, bars, or other sources of sound.
• Are there stairs? Is the property accessible for people with reduced mobility?
• How do guests access the property? For example, is it on the first floor, or do they need to use an elevator?

Learn how to update your property description

2. Security and Maintenance

Transparency about security and property upkeep is essential for guest peace of mind:

• Security devices: If there are any, mention their locations and confirm they will be turned off during the guest's stay. This is important for safety and legal reasons.
• Maintenance providers: Let guests know if someone (like a pool cleaner or gardener) will be coming by during their stay.

3. Shared Amenities

Clarify what amenities are shared and any restrictions that apply:

• Who shares the amenities? If there are shared spaces like a pool or garden, please mention it to avoid any confusion.
• Pool access: Does the pool have specific hours, days, seasons, or require a code for entry?

4. Pets and Allergies

Pet-related information is crucial for guest safety and comfort:

• Any animals on-site or nearby? Include details about any pets, since some guests may have allergies.

Why Clear Descriptions Matter

By sharing clear, honest, and detailed information, you help guests make informed decisions and set the right expectations for their stay. This kind of transparency improves the guest experience—and significantly increases the likelihood of positive reviews. A well-written property description is an investment in your property's success on the platform.