A clear property description sets the right expectations and helps guests book with confidence. Below are the details guests ask about most often, so you can answer them before they need to ask. For step-by-step help, read how to update your property description.

What should I include about property accessibility?

Describe how guests reach the property and what to expect on arrival. State whether you live on-site, mention any nearby construction or noise, and explain whether there are stairs or an elevator for guests with reduced mobility.

• Do you live on-site and share spaces with guests?
• Is there nearby construction, and when does the work take place?
• Are there sources of noise, such as highways or bars?
• Are there stairs, or is the entrance step-free?
• Is the property on the first floor, or is an elevator available?

Which security and maintenance details should I share?

Tell guests where any security devices are located and confirm they will be turned off during the stay for safety and legal reasons. Also mention any service providers, such as a pool cleaner or gardener, who may visit during the booking.

How should I describe shared amenities and pool access?

If guests share a pool, garden, or other space, say so clearly to avoid confusion. For pools, list opening hours, seasonal availability, and whether an entry code is required.

Should I mention pets and allergies?

Yes. Include details about any animals living on-site or nearby, because many guests ask about pets due to allergies.

Why does a complete description matter?

Honest, detailed information helps guests make informed decisions, reduces misunderstandings, and supports positive reviews. Explore more host guidance in the Holidu Help Center.