Managing booking modifications directly in your Holidu Account makes hosting easier and more efficient. This streamlined process ensures guests receive faster responses while giving you complete control over booking changes.

What is Booking Modification?

Booking Modification is a feature that allows guests to request changes to their reservations directly through your Holidu Account. Previously, modification requests from guests on Airbnb or Booking.com required intermediary steps. Now, you can handle these requests seamlessly without leaving your Holidu dashboard.

Key Benefits of Handling Booking Modifications in Your Holidu Account

• Direct Control: Guest requests for booking changes come directly to you. You can approve, decline, or suggest modifications based on your availability and preferences without any intermediaries.
• Faster Response Times: Respond to guest requests much quicker than before. Reduced wait times enhance the overall guest experience and increase satisfaction with your property.
• Time Efficiency: Streamlined management means more time to focus on providing an excellent guest experience instead of handling administrative tasks.
• Better Visibility: All modification requests are visible in one central location, making it easier to track and manage changes to your bookings.

How Does the Booking Modification Process Work?

Step 1: Receive Notifications

You will receive notifications via email and the Holidu App whenever a guest requests a booking modification.

Step 2: Review Requests in Your Account

All modification requests appear on your home page and booking overview in your Holidu Account and mobile app, making them easy to find and review.

Step 3: Review the Modification Details

When you open a modification request, you will see important details including:

• Duration changes (number of nights)
• Guest count adjustments
• Date modifications (check-in and check-out dates)
• Updated earnings based on the proposed modification

Step 4: Make Your Decision

After reviewing the request, simply accept or reject the modification with one click. You have full control over whether to approve the guest's requested changes.

Step 5: Guest Receives Your Response

The guest will be automatically notified of your decision. If approved, updated booking details will be shared with the guest automatically, confirming the new reservation terms.

Important Notes About Booking Modifications

Push Notifications: To receive notifications from the Holidu App, ensure that push notifications are enabled in your app settings.

Price Changes: If you want to accept a modification with a different price than originally proposed, please reach out to Holidu's Customer Support team. Our team will handle your request and ensure the modification is processed correctly.

Where Does This Feature Apply?

The Booking Modification feature is currently available for Airbnb and Booking.com properties, as these platforms generate the highest volume of modification requests. This feature was prioritized to reduce manual work for hosts managing bookings through these channels.

Please note that during the gradual implementation phase, some modification requests may still be processed through our customer support team. This transition ensures a smooth experience for all hosts and guests. Additional platforms and enhancements will be rolled out in the future.

Frequently Asked Questions About Booking Modifications

Can I modify a booking on behalf of a guest?

The booking modification feature is designed for guest-initiated requests. If you need to make changes to a booking, please contact Holidu's Customer Support team for assistance.

What happens if I reject a modification request?

If you reject a modification request, the guest will be notified of your decision. The original booking terms remain in place unless the guest chooses to cancel.

Can I suggest alternative dates if I decline a modification?

Currently, you can accept or reject requests. If you want to suggest alternative dates, please contact Holidu's Customer Support team to discuss the guest's needs.

How long do I have to respond to a modification request?

We recommend responding to modification requests as quickly as possible to provide the best guest experience. Faster responses increase guest satisfaction and booking confirmations.

Will my earnings change if I accept a modification?

Yes, your earnings may change based on the modification. The updated earnings will be displayed in the modification request before you accept, so you can make an informed decision.