Responding to guest reviews is one of the most effective ways to show appreciation, address concerns, and build trust with future guests. This guide explains how to write a review response in Holidu, with tips, example responses, and answers to common questions.
What Is the Holidu Review Response Tool?
The Holidu Review Response Tool lets you reply to guest reviews directly from your Holidu host account, without logging into each booking platform separately.
- You receive an email notification when a guest leaves a review.
- You write your reply in Holidu, where it is checked for clarity and professionalism.
- Your response is published automatically once submitted.
Important: Once published, replies cannot be changed, so make sure your message is final before you send it.
Tips for Writing a Great Review Response
- Start with a thank you. Appreciate the guest for staying at your property and sharing their experience.
- Stay professional and positive. Even when feedback is critical, respond calmly and constructively.
- Address concerns and offer solutions. Show that you care about the guest experience and mention any improvements you have made.
- Avoid defensive language. Keep your reply neutral and focused on solutions.
- Keep it personal and concise. A short, specific reply reads better than a generic one.
Common Review Scenarios and Example Responses
When a guest criticizes cleanliness or comfort
Acknowledge the experience and highlight any recent cleaning procedures or upgrades.
Example response: "Thank you for your feedback. We are sorry to hear that cleanliness did not meet your expectations. We take this seriously and have addressed the issue with our cleaning team. Your comments help us improve, and we appreciate you bringing this to our attention."
When a guest mentions limited amenities
Reassure the guest and mention any planned improvements.
Example response: "Thank you for your feedback! We always strive to enhance our guests' experience and are working on upgrading our amenities. We appreciate your suggestions and hope to welcome you again soon."
When a guest experienced issues with heating or air conditioning
Show understanding and explain how the issue is being resolved.
Example response: "We are sorry for any discomfort caused by the heating system during your stay. Our maintenance team has been notified, and we are taking immediate steps to make sure it works properly for future guests. Thank you for your feedback."
When a guest says the listing was misleading
Acknowledge the feedback and reassure future guests that the listing has been reviewed for accuracy.
Example response: "Thank you for your feedback about the property description and photos. We are committed to providing accurate information, and your comments have prompted us to review and update our listing. We appreciate your insights, as they help us improve the experience for all guests."
Frequently Asked Questions
Will my reply be changed?
Small edits may be made for clarity and professionalism, but your main message will stay the same.
What if my reply needs more work?
The system will let you know if improvements are needed. Once submitted, your reply cannot be edited.
Can I see my reply after it is published?
Yes. You can view it on your property page on Holidu.com, Booking.com, or Airbnb.
How long does it take for my reply to appear?
Replies usually appear within a few hours. On Booking.com, it may take up to a few days.
Can I change my reply after it is posted?
No. Replies cannot be changed once published, so always double-check before submitting.
Can I reply in my own language?
Yes. You can reply in your preferred language, and the system will translate it into the guest's language if necessary.
How long do I have to reply to a review?
Hosts have up to 14 days to respond to a review. After that, replies are no longer possible.
Tip: Keep your responses polite, professional, and personal. They don't just answer the guest; they also help build trust with future bookers.
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