Online Check-in - How to Connect to Alloggiati Web

What is the Alloggiati Web Platform?

Alloggiati Web is the official online portal managed by the Italian State Police where accommodation providers must report guest information in compliance with Italian law. This platform ensures your property meets the legal requirements for guest registration in Italy.

Why Connect Your Property to Alloggiati Web?

Connecting your Holidu property to Alloggiati Web streamlines the guest check-in process and helps you comply with Italian Article 109 of the Consolidated Law on Public Security. This regulation requires all accommodation providers to report guest information to local police within 24 hours of arrival. By integrating with Alloggiati Web through Holidu, you can automate data collection and transmission, reducing manual entry and minimizing the risk of penalties.

Legal Requirements for Guest Registration in Italy

In Italy, all accommodation providers—including short-term rental hosts—must report guest information to the local police. If the stay is shorter than 24 hours, guest details must be communicated upon arrival. Failure to report guest information may result in penalties, including fines or imprisonment.

Information Required for Guest Registration

Hosts must collect and report the following details:

Full name of the main guest
Date of birth
Nationality
Passport or ID number (for the main guest only)
Date of arrival
Place of birth

For additional guests, only basic personal information is required: full name, date of birth, and nationality. Document numbers are not necessary for additional guests.

Prerequisites Before Connecting to Alloggiati Web

Before you can connect your Holidu property to Alloggiati Web, ensure you have the following:

An active Alloggiati Web account registered with the Italian State Police
Your Alloggiati Web username and password
Your Web Service key (generated through your Alloggiati Web account)
Access to a computer (PC)—the Alloggiati Web platform may not display correctly on mobile devices or tablets
The latest version of the Holidu app or web platform

How to Find Your Alloggiati Web Credentials

You will need your Web Service key to connect your property. Follow these steps to retrieve it:

Steps to Generate or Retrieve Your Web Service Key

Open your web browser and log into your Alloggiati Web account at https://alloggiatiweb.poliziadistato.it/portalealloggiati/
Click on your account name located in the top right corner of the page
Select "Chiave Web service" from the dropdown menu
If you already have a Web Service key, copy it to your clipboard
If you do not have a key, click "Genera Nuovo Codice" to generate a new one
Copy the newly generated Web Service key

Important Notes:

You can only generate one new Web Service key per day
Every time you change your Alloggiati Web password, you must generate a new Web Service key and update it in your Holidu account
Keep your credentials secure and do not share them with anyone

How to Connect Your Property to Alloggiati Web via Holidu

Follow these step-by-step instructions to connect your Holidu property to Alloggiati Web:

Steps to Configure Online Check-in for Alloggiati Web

Open your Holidu app or log into your Holidu account on your computer
Navigate to "Tools" in the main menu
Select "Online check-in"
You will see a list of your properties. Locate the property you want to connect to Alloggiati Web
Click the "Configure" button next to the property name
In the configuration form, select the following options:
- Check the box to "Activate automatic sending to an authority"
- Select "Alloggiati Web" as the authority
Enter your Alloggiati Web credentials:
- Your Alloggiati Web username
- Your Alloggiati Web password
- Your Web Service key (retrieved from your Alloggiati Web account)
Click the "Validate" button to verify your credentials
If the validation is successful, click "Save changes" at the bottom of the form
If no error message appears after saving, your property is now successfully connected to Alloggiati Web
Close the configuration form to return to your properties list
Verify that the connection status shows as active for your property

Tip: Make sure to complete this setup on a computer (PC) for the best experience. The Alloggiati Web platform may not display all fields and options correctly on mobile devices or tablets.

Understanding Data Transmission Timing

Once your property is connected to Alloggiati Web, guest information is automatically transmitted according to the following schedule:

For one-night stays: Guest data is transmitted at 11:00 PM on the check-in date
For stays of two nights or more: Guest data is transmitted at 11:00 PM on the day after check-in

This timing ensures compliance with Italian regulations while allowing sufficient time for guest information collection and verification.

Important Information About Guest Document Verification

In compliance with Italian law, you are required to verify the identification of your guests in person at check-in. Here are the key points to remember:

Only the main guest must provide their identification document type and number
Additional guests only need to provide basic personal information (full name, date of birth, and nationality)
Your guestbook will display complete document information for only one guest per booking
Document fields for additional guests will appear as empty in your records
You can download guestbooks at any time through your Holidu account for your records

Troubleshooting Connection Issues

If you encounter any problems while connecting your property to Alloggiati Web, try the following solutions:

Connection Validation Failed

If the "Validate" button returns an error message, verify the following:

Double-check that your Alloggiati Web username is entered correctly
Ensure your Alloggiati Web password is current and accurate
Confirm that your Web Service key is correct and has not expired
If you recently changed your Alloggiati Web password, generate a new Web Service key
Try again after a few minutes in case of temporary platform issues

Connection Shows as Inactive

If the connection status does not show as active after saving:

Refresh your browser page and check the status again
Ensure you have saved the changes by clicking "Save changes" at the bottom of the form
Try reconfiguring the property by clicking "Configure" again
Check that you are using the latest version of the Holidu app

Guest Data Not Transmitted

If guest information is not being transmitted to Alloggiati Web:

Verify that the connection status is showing as active
Check the transmission timing requirements—data may not transmit immediately upon check-in
Ensure all required guest information has been collected through the Holidu check-in link
Log into your Alloggiati Web account directly to confirm if data has been received

Important Reminders

Keep the following points in mind when using the Online Check-in feature with Alloggiati Web:

You must still manually verify guest identification in person at check-in, as required by Italian law
Update your Web Service key in Holidu whenever you change your Alloggiati Web password
Only the main guest must provide identification document details; additional guests provide basic information only
Data transmission occurs at specific times (11:00 PM) based on stay length
Always use a computer to set up and manage your Alloggiati Web connection in Holidu
Keep your Alloggiati Web credentials secure and do not share them

Additional Resources

For more information about Italian guest registration requirements and Alloggiati Web, you may refer to:

Need Additional Help?

If you continue to experience issues connecting your property to Alloggiati Web or have questions about the online check-in feature, please contact Holidu Customer Support. Our team is here to help you ensure your property remains compliant with Italian regulations while streamlining your guest check-in process.

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