To connect your Holidu property to Alloggiati Web in Italy, open the Holidu app, go to Bookings, then Online check-in, and click Configure next to your property. Enter your Alloggiati Web username, password, and Web Service key, click Validate, and then Save changes. If no error appears, the connection is active. The Web Service key must be created on a computer, not a mobile device.

Why do I need to connect my property to Alloggiati Web?

In Italy, all accommodation providers, including short-term rental hosts, must report guest information to the Italian State Police within 24 hours of arrival. This is required by Article 109 of the Consolidated Law on Public Security. Connecting your property to Alloggiati Web lets Holidu send guest data to the authority for you, which reduces manual work and helps you avoid penalties such as fines.

What guest information is required?

For the main guest, hosts must report the following details:

• Full name
• Date of birth
• Nationality
• Passport or ID number (type and number)
• Date of arrival
• Place of birth

Additional guests must provide their full name, date of birth, and nationality. Their document numbers are not required.

How do I connect my property to Alloggiati Web?

If you use the mobile app, make sure you have the latest version installed. Then follow these steps:

1. In the Holidu app, go to Bookings, then select Online check-in.
2. You will see your list of properties. Click Configure next to the property you want to connect to Alloggiati Web.
3. Complete the form and select the following:
   • Activate automatic sending to an authority
   • Authority: Alloggiati Web
   • Enter your username, password, and Web Service key
   • Click Validate
4. Click Save changes at the bottom of the form.
5. If no error message appears, your property is now connected to Alloggiati Web.
6. Close the form and confirm that the connection is active.

Where do I find my Alloggiati Web Web Service key?

You must retrieve your Web Service key on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets. To find your key:

1. Log in to your Alloggiati Web account.
2. Click your account name in the top right corner.
3. Select Chiave Web service (Web Service key).
4. If you already have a key, copy and paste it into Holidu.
5. If you do not have a key, click Genera Nuovo Codice (Generate new code) to create one.
6. Enter the new Web Service key in the Holidu form.

Important:

• You can generate only one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.

For more details, see page 28 of the Alloggiati Web Manual.

Why did my Alloggiati Web connection stop working?

If your connection worked before but has suddenly stopped, a recent password change is the most likely cause. Each time you change your Alloggiati Web password, your existing Web Service key is invalidated. Holidu cannot reconnect until you update the key.

To fix the connection:

1. Generate a new Web Service key in your Alloggiati Web account (account name, then Chiave Web service, then Genera Nuovo Codice).
2. Go to the Holidu app and open Bookings, then Online check-in, then Configure.
3. Enter the new key, click Validate, and then click Save changes.

When the form saves with no error message, your connection is active again. Repeat these steps any time you change your Alloggiati Web password.

When is guest data sent to the authority?

• For one-night stays, data is sent at 11:00 PM on the check-in date.
• For stays of two nights or more, data is sent at 11:00 PM on the day after check-in.

Do I need to connect other reporting systems?

If your property is in a region that uses Ricestat or Motouristoffice for tourism statistics, you must connect these systems to your Chekin.io account separately. Your regular Ricestat or Motouristoffice login will not work for this connection. You must generate dedicated Chekin.io credentials first, in the Webcheckin interface under Utilities, then Management Config, then Chekin.io. Next, log in to Chekin.io, go to Property, then Legal, then Statistics, select Ricestat, enter all fields using the new credentials, and click Validate. All fields must be completed for the connection to work.