Online Check-in - How to Connect to Alloggiati Web

Overview

In Italy, all accommodation providers must report guest information to local police within 24 hours of arrival. Holidu's online check-in feature helps you meet these legal requirements efficiently by automating data collection and simplifying the reporting process to Alloggiati Web.

Legal Requirements for Guest Registration in Italy

Under Article 109 of the Consolidated Law on Public Security, all accommodation providers—including holiday rental hosts—must comply with guest registration requirements. If a stay is shorter than 24 hours, guest details must be communicated upon arrival. For stays of 24 hours or longer, information must be reported within 24 hours of arrival.

Required Guest Information

For each booking, you must collect and report the following details from the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Additional guests must provide basic personal information (full name, date of birth, and nationality), but document numbers are not required.

Penalties for Non-Compliance

Failure to report guest information may result in significant penalties, including fines or imprisonment. Connecting your property to Alloggiati Web helps you avoid these risks.

How Holidu Supports Guest Check-in

Holidu's integrated guest check-in feature helps you meet Italian legal requirements with minimal manual effort by:

• Automating data collection through a check-in link sent to guests before arrival
• Simplifying reporting to Alloggiati Web with automatic data transfer
• Notifying you of missing mandatory information to reduce compliance risks

Getting Started: Connecting Your Property to Alloggiati Web

Before You Begin

To complete this process, you must use a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets. Ensure your Holidu mobile app is updated to the latest version.

Step-by-Step Connection Guide

Step 1: Access Online Check-in Settings

In your Holidu App, navigate to Tools, then select Online check-in.

Step 2: Select Your Property

You will see a list of your properties. Click Configure next to the property you wish to connect to Alloggiati Web.

Step 3: Configure Alloggiati Web Connection

In the form that appears, select the following options:

• Check the box for Activate automatic sending to an authority
• Select Alloggiati Web as the authority
• Enter your Alloggiati Web username and password
• Enter your Web Service key
• Click Validate to verify your credentials

Step 4: Save Changes

Click Save changes at the bottom of the form. If no error message appears, your property is now successfully connected.

Step 5: Confirm Active Connection

Close the form and verify that the connection status shows as active for your property.

Finding Your Alloggiati Web Credentials

How to Retrieve Your Web Service Key

Your Web Service key is essential for connecting Holidu to Alloggiati Web. Follow these steps to find or generate one:

Step 1: Log Into Alloggiati Web

Access your Alloggiati Web account through the official Italian State Police portal.

Step 2: Access Web Service Settings

Click on your account name in the top right corner of the page, then select Chiave Web service (Web Service Key).

Step 3: Copy Existing Key or Generate New One

• If you already have a Web Service key, copy and paste it into the Holidu form
• If you don't have one, click Genera Nuovo Codice (Generate New Code) to create one

Step 4: Enter Key in Holidu

Paste the Web Service key into the appropriate field in your Holidu property settings.

Important Notes About Your Web Service Key

• You can only generate one new Web Service key per day
• Every time you change your Alloggiati Web password, you must update the Web Service key in Holidu as well
• For additional guidance, refer to the Alloggiati Web Manual (page 28)

Data Transmission Timing

Once your property is connected to Alloggiati Web, guest data is automatically transmitted at the following times:

• One-night stays: Data is transmitted at 11:00 PM on the check-in date
• Stays of two nights or more: Data is transmitted at 11:00 PM on the day after check-in

This automatic timing ensures your guest information reaches the authorities within the required timeframes specified by Italian law.

Guest Information and Document Verification

Document Requirements

In compliance with Italian law, you must verify guest identification in person at check-in. Only the main guest needs to provide their ID document type and number. Additional guests must provide basic personal information only.

Your Guestbook

Your guestbook will display complete document information for only one guest per booking. Document fields for additional guests will appear as empty, which is normal and compliant with regulations. You can download your guestbook for records at any time through the Holidu platform.

Troubleshooting Connection Issues

Common Issues and Solutions

If you encounter problems connecting to Alloggiati Web:

• Validation Error: Double-check your username, password, and Web Service key for accuracy
• Key Generation Limit: Remember you can only generate one new key per day. If needed, try again tomorrow
• Mobile Device Issues: Ensure you are using a computer (PC) rather than a tablet or smartphone
• App Version: Update your Holidu app to the latest version available

Summary

Connecting your property to Alloggiati Web through Holidu streamlines your compliance with Italian guest registration laws. By following these steps, you'll automate data collection, ensure timely reporting, and reduce the risk of penalties. Remember to use a computer for setup, keep your credentials secure, and update your Web Service key whenever you change your Alloggiati Web password.

For additional questions about the guest check-in feature or Alloggiati Web requirements, please contact Holidu support or visit the official Alloggiati Web portal at alloggiatiweb.poliziadistato.it.