When and how is the onboarding fee charged?

The onboarding fee helps you get your property listed on Holidu and set up the tools you need to manage bookings effectively. This guide explains when and how this fee is charged to your account.

How the onboarding fee works

The onboarding fee is deducted from the payout of your first booking. It's charged at the property level, which means it applies even if the booking is canceled later.

If you have multiple properties on Holidu, you'll pay the onboarding fee for each one separately. The fee is deducted before we send you your payout, and you'll receive a separate invoice for it in your "Invoices" section.

Understanding the balance concept

Holidu uses a balance concept for managing fees and payouts. Here's how it works:

• If a booking with an already processed payout gets canceled, you don't need to refund us the amount
• Instead, we deduct the canceled booking amount from your next booking
• The onboarding fee remains in place until we can deduct it from another booking

Check if the onboarding fee applies to you

To verify whether the onboarding fee applies to your Holidu account, follow these steps:

1. Log in to your Holidu account at host.holidu.com/app
2. Go to the Holidu Logo on the upper right side
3. Click on Account and scroll to the bottom of the page
4. Find "Your Holidu agreement" section
5. Click the Download button next to Your Holidu agreement

Your agreement will contain the specific fee amount and terms for your market.

Find your onboarding fee invoice

After your first booking, you can find your onboarding fee invoice in the "Invoices" section of your account. The invoice shows the exact amount deducted and when it was processed.

Questions about your onboarding fee?

Our local teams understand how the onboarding fee works in your specific market. If you have questions about the fee or need clarification, reach out through the Holidu Assistant. We're here to help you get the most out of hosting with Holidu.