When and how is the onboarding fee charged?

Understanding the onboarding fee

Onboarding covers the steps to get your property listed on the platform and set up the tools that help you manage bookings effectively. The process is built around your local market so you understand how to use Holidu and your property is ready to welcome guests.

How the onboarding fee is charged

The onboarding fee is deducted from the payout of your first booking. It is charged at the property level, which means it applies even if the booking is canceled.

If you have multiple properties, the fee is charged for each one. The amount is deducted before we send you the payout for the booking, and a separate invoice for the onboarding fee is created. You can find this invoice in your Invoices section.

What happens if a booking is canceled

At Holidu we work with a balance concept: if a booking with an already processed payout gets canceled, you do not need to refund us. Instead, we deduct the amount from your next booking, and the onboarding fee remains in place until we can deduct it from another booking.

How to check if the onboarding fee applies to you

To check whether the onboarding fee applies to your Holidu account, follow these steps:

1. Log in to your Holidu account at https://host.holidu.com/app
2. Go to the Holidu Logo on the upper right side
3. Click on Account and scroll to the bottom of the page where you will find Your Holidu agreement
4. Click the Download button next to Your Holidu agreement

Questions about your specific situation

If you have any questions, our local teams can walk you through how the onboarding fee shows up in your specific market. Reach out via the Holidu Assistant for support. Thank you for being a host with us.