When is the onboarding fee charged?

The onboarding fee is charged once per property, and it is deducted from the payout of your first booking. The fee applies even if that first booking is canceled. Onboarding covers the steps to list your property on Holidu and set up the tools you need to manage bookings.

How is the onboarding fee charged?

The onboarding fee is taken from your payout before we send it to you. We do not send a separate payment request. Here is how it works:

• The fee is deducted from the payout of your first booking for each property.
• If you have multiple properties, the fee is charged for each one.
• A separate invoice for the onboarding fee is created for each charge.
• You can find these invoices in your "Invoices" section.

What happens if my first booking is canceled?

The onboarding fee still applies if your first booking is canceled. Holidu uses a balance concept to handle this:

• If a booking with an already processed payout is canceled, you do not need to refund us.
• Instead, we deduct the amount from your next booking.
• The onboarding fee remains in place until we can deduct it from another booking.

How can I check if the onboarding fee applies to my account?

You can check your Holidu agreement to see whether the onboarding fee applies to your account:

1. Log in to your Holidu account at Log in for hosts.
2. Go to the Holidu Logo on the upper right side.
3. Click on Account and scroll to the bottom of the page to find Your Holidu agreement.
4. Click the Download button next to Your Holidu agreement.

If you have questions about how the onboarding fee appears in your market, reach out to us through the Holidu Assistant. Our local teams are happy to help.