If a guest cancels their booking, the cancellation policy selected at the time of booking applies. Your payout as a host depends on that policy and on when the cancellation occurs. You do not need to issue a refund yourself, because Holidu handles all refund processes according to the policy.

How are cancellations handled?

• The guest must cancel directly through the booking channel where they made the reservation, such as Holidu, Airbnb, Booking.com, or Vrbo.
• The cancellation policy attached to the booking is applied automatically.
• The guest receives a refund based on that policy, and your payout is processed according to the policy set for the property.

Will I be notified of a cancellation?

Yes. You will receive an email as soon as the guest cancels. You can also review the cancellation details and any payout updates in your Holidu host account.

Where can I find the cancellation policy for a booking?

Log in to your Holidu account, go to the Bookings section, and scroll down to the booking details. The cancellation policy for that booking is listed there.

What happens to my calendar after a cancellation?

Your calendar updates automatically. Once a cancellation is confirmed, the dates are marked as available for new bookings.