What Happens If a Guest Cancels Their Booking?

When a guest cancels their booking, your payout is determined by the cancellation policy attached to that reservation. Holidu handles all refund processes automatically—you don't need to issue any refunds yourself.

How Cancellations Are Processed

Guest Initiates the Cancellation

The guest must cancel directly through the platform where they booked (Holidu, Airbnb, Booking.com, Vrbo, etc.). The system automatically applies the cancellation policy linked to their booking.

Your Payout Is Policy-Based

The cancellation policy determines what you receive as a host and what the guest is refunded. Each booking has a specific policy that was set when the reservation was made, which governs full, partial, or no refund eligibility.

You'll Receive a Notification

Once a guest cancels, you'll get an email notification. You can log into your Holidu host account, go to the Bookings section, and review the cancellation details and any payout updates there.

Key Things to Know

• Your calendar updates automatically once the cancellation is confirmed, making those dates available for new bookings
• The cancellation policy applied to the booking dictates both the guest's refund and your payout
• You can view the cancellation policy for any booking by logging in and checking that booking's details in the Cancellations Policy section
• Holidu manages all refund processing—no action is needed from you

Finding Your Booking's Cancellation Policy

To review the specific cancellation policy for any of your bookings, log in to your Holidu host account, navigate to the Bookings section, and scroll down to find the Cancellation Policy listed within that booking's details.