Booking.com calculates your Guest Review Score using the overall scores (from 1 to 10) that guests gave your property over the last three years. More recent reviews carry more weight, so newer feedback has a bigger impact on your score.

How is the review score calculated?

After check-out, guests receive an email invitation and have 90 days to submit a review. Selecting an overall score from 1 to 10 is the only mandatory step. Your Guest Review Score is then calculated from these overall scores using a weighted formula.

Why doesn't my score match my guests' comments?

The overall score is not an average or a sum of the subcategory ratings. Guests can optionally rate cleanliness, comfort, value for money, facilities, location, and staff, but these ratings are independent and do not affect the overall score. The overall score reflects each guest's personal impression, which may include factors such as design or family-friendliness that are not rated separately.

What do guests rate?

• Overall score (1 to 10): mandatory, and used to calculate your Guest Review Score
• Subcategory ratings: optional, for additional insights only

How can I improve my review score?

Focus on the overall guest experience, since recent reviews have the greatest influence on your score. Consistently delivering a clean, comfortable, and welcoming stay will help your score improve over time.