Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza helps you comply with local regulations in the Basque Country and supports guest safety. Once connected, guest registration information is communicated directly to the local authority from Holidu, ensuring your properties meet all legal requirements without manual intervention.

By enabling this automated connection, you can:

• Stay compliant with Basque Country guest registration laws
• Reduce administrative burden by automating guest data reporting
• Ensure accurate and timely information delivery to authorities
• Focus on providing excellent hosting experiences without regulatory concerns

How to Configure Your Properties to Connect to Ertzaintza

Follow these step-by-step instructions to connect your properties to Ertzaintza through your Holidu Host Account:

Step 1: Access Your Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in

In the left side menu, click on "Tools" and then select "Online Check-in".

Step 3: Select Your Property

You will see a list of your properties. Locate the property you wish to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, locate and click on the option labeled "Activate automatic sending to police".

Step 5: Enter Your Ertzaintza Credentials

Select Ertzaintza from the authority dropdown menu. Enter your Ertzaintza username and password in the designated fields.

Step 6: Validate Your Connection

Click the "Validate" button to verify that your credentials are correct and that the connection can be established with Ertzaintza.

Step 7: Save Your Changes

Once validation is successful, click "Save changes" at the bottom of the form to finalize the configuration.

Step 8: Confirm Active Connection

If no error message appears, your property is now successfully connected to Ertzaintza. Close the form and verify that the connection status shows as active. Your property is now ready to automatically report guest registrations to Ertzaintza.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit Ertzaintza's official website to reset your password or recover your account information. You can also contact their support team for assistance in retrieving your login details.

Is the connection process secure?

Yes. Our platform uses high-standard encryption protocols to protect your data and ensure secure communication between Holidu and Ertzaintza. Your credentials are encrypted and transmitted safely, meeting all data protection standards.

Can I connect multiple properties to Ertzaintza?

Yes. You can configure each of your properties individually by repeating the steps above for each property. Simply select a different property and follow the configuration process for each one.

What happens if the connection fails during validation?

If you receive an error message during validation, verify that your Ertzaintza username and password are entered correctly. Ensure that your Ertzaintza account is active and in good standing. If you continue to experience issues, contact Holidu's support team for assistance.

How often is guest information sent to Ertzaintza?

Once activated, guest registration information is automatically sent to Ertzaintza as soon as guests complete their online check-in through Holidu. This ensures real-time compliance with local regulations.

Can I deactivate the Ertzaintza connection?

Yes. You can deactivate automatic sending to Ertzaintza at any time by returning to the Online Check-in configuration for that property and unchecking the "Activate automatic sending to police" option. Remember to save your changes.

Thank you for prioritizing a secure and compliant hosting experience. Holidu is committed to supporting hosts across all European markets with local compliance solutions.