Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza helps you comply with local regulations in the Basque Country and ensures your guests' safety and security. This integration allows seamless communication of necessary guest information to the local authorities, streamlining your administrative responsibilities as a property host. By establishing this connection, you demonstrate your commitment to legal compliance and guest protection.

How to Connect Your Account to Ertzaintza

Follow these step-by-step instructions to connect your property to Ertzaintza through your Holidu Host account.

Step 1: Log in to Your Holidu Host Account

Visit your Holidu Host Account and log in with your credentials.

Step 2: Navigate to Account Settings

Click on the Holidu logo and navigate to your "Account" section. Look for the "Online guest registration" section and click the "Configure" button.

Step 3: Select Your Property

You will see a list of your properties. Click the "Configure" button next to the property you want to connect to Ertzaintza.

Step 4: Activate Automatic Sending to Ertzaintza

In the configuration form, follow these steps:

• Click on "Activate automatic sending to police"
• Select Ertzaintza from the authority dropdown menu
• Enter your Ertzaintza username and password
• Click "Validate" to confirm your credentials

Step 5: Save Your Changes

Once you have activated the automatic sending and validated your credentials, click "Save changes" at the bottom of the form.

Step 6: Confirm Your Connection

If no error message appears, your property is now successfully connected to Ertzaintza. You can close the form and verify that the connection is active in your account settings.

Frequently Asked Questions

What if I Forgot My Ertzaintza Credentials?

If you have forgotten your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. You may also contact their customer support team for assistance.

Is the Connection Process Secure?

Yes, absolutely. Our platform uses high-standard encryption protocols to protect your data during the connection process. Your Ertzaintza credentials are securely transmitted and stored, ensuring both you and your guests' information remains confidential and protected.

What Happens After I Connect to Ertzaintza?

Once connected, guest information from your Holidu bookings will be automatically sent to Ertzaintza as required by local regulations. This eliminates the need for manual reporting and ensures your property remains compliant with local authority requirements.

What Should I Do If I Encounter Connection Issues?

If you experience any problems during the connection process, double-check that your Ertzaintza credentials are correct. Ensure you are using the exact username and password registered with Ertzaintza. If issues persist, contact Holidu customer support for assistance.

Can I Disconnect My Account from Ertzaintza?

Yes, you can disconnect your account at any time by returning to the property configuration settings and deactivating the automatic sending feature. However, we recommend maintaining this connection to ensure ongoing compliance with local regulations.

Can I Connect Multiple Properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration steps for each property in your Holidu Host account. Each property can have its own independent connection to the local authority.

Thank you for prioritizing a secure and compliant hosting experience. We are here to support you every step of the way, ensuring both you and your guests have a seamless and secure experience.