Connecting your Holidu account to Ertzaintza helps you register guests in the Basque Country on time and in line with local rules. This guide explains why the connection matters and how to set it up for each property in your Holidu Host Account.

Why Connect to Ertzaintza?

Connecting to Ertzaintza helps you follow local regulations and supports guest safety in the Basque Country. Once your property is connected, Holidu sends guest information to the local authority for you, so you do not need to submit it by hand.

How Do I Connect My Account?

Follow these steps to connect each property to Ertzaintza. The process takes only a few minutes.

1. Log in to your Holidu Host Account.
2. Go to "Bookings" in the left-side menu, then click "Online Check-in".
   
3. Open the configuration for your property.
   • You will see a list of all your properties.
   • Click the "Configure" button next to the property you want to connect to Ertzaintza.
     
4. Complete the form.
   • Click "Activate automatic sending to police".
   • Select Ertzaintza as the authority, then enter your Ertzaintza username and password.
   • Click "Validate" to confirm your details.
     
5. When the connection is activated, click "Save changes" at the end of the form.
6. If no error message appears, your property is now connected to Ertzaintza.
7. Close the form and check that the connection status shows as active.

Repeat these steps for every property that needs to be connected.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza login details, visit the Ertzaintza official website to reset your password or recover your account information. Then return to the steps above and enter the updated details.

Is the connection process secure?

Yes. Our platform uses high-standard encryption to protect your data during the connection and when guest information is sent.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets.