Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local regulations in the Basque Country. When you establish this connection, guest registration information is automatically communicated to the local police authority directly through Holidu, ensuring that you meet all legal requirements without additional manual effort. This streamlined process helps you:

• Stay compliant with Basque Country guest registration regulations
• Automatically transmit guest data to local authorities
• Reduce administrative burden on your hosting operations
• Support guest safety through proper registration channels
• Avoid potential fines or penalties from non-compliance

By connecting to Ertzaintza through your online check-in feature, you demonstrate your commitment to responsible property hosting and local legal compliance.

How Can I Configure the Check-in Feature to Connect to Ertzaintza?

Follow these step-by-step instructions to connect your property to Ertzaintza:

Step 1: Access Your Holidu Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in Tools

Once logged in, locate the left-side menu and click on "Tools," then select "Online Check-in."

Step 3: Select and Configure Your Property

You will see a list of your properties displayed on this page. To connect a specific property to Ertzaintza, locate the property you wish to configure and click the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, follow these actions:

1. Check the box that says "Activate automatic sending to police"
2. Select "Ertzaintza" from the dropdown menu of available authorities
3. Enter your Ertzaintza username in the designated field
4. Enter your Ertzaintza password in the designated field

Step 5: Validate Your Credentials

Click the "Validate" button to confirm that your Ertzaintza username and password are correct. The system will verify your credentials with Ertzaintza's servers.

Step 6: Save Your Changes

After successful validation, click the "Save changes" button at the bottom of the form to apply your Ertzaintza connection settings.

Step 7: Confirm the Connection

If no error messages appear, your property is now successfully connected to Ertzaintza. You can close the configuration form and verify that the connection status shows as active.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. You will need to complete their account recovery process before you can proceed with the validation step in your Holidu configuration.

Is the Ertzaintza connection process secure?

Yes, the connection process is completely secure. Holidu uses high-standard encryption protocols to protect all data transmitted between your account and Ertzaintza's systems. Your credentials and guest information are safeguarded throughout the entire process.

What happens to my guest data once connected to Ertzaintza?

Once your property is connected to Ertzaintza, guest registration information is automatically transmitted to the local police authority as required by Basque Country regulations. This data is handled in accordance with local data protection laws and ensures compliance with mandatory guest registration requirements.

Can I disconnect from Ertzaintza after connecting?

Yes, you can disconnect from Ertzaintza at any time by returning to the Online Check-in configuration page for your property and unchecking the "Activate automatic sending to police" option. However, please note that disconnecting will mean guest information will no longer be automatically reported to the authorities.

What if the validation fails?

If the validation fails, double-check that you have entered your Ertzaintza username and password correctly. Ensure there are no extra spaces or typing errors. If you continue to experience validation issues, verify that your Ertzaintza account is active and in good standing, or contact Ertzaintza support for assistance.

Do I need to connect each property separately?

Yes, if you manage multiple properties, you will need to configure and connect each property individually to Ertzaintza. Simply repeat the configuration steps for each property you wish to connect.

Will guest information be sent automatically for every booking?

Once your property is connected to Ertzaintza, guest registration information will be automatically transmitted for each new booking at your property, ensuring continuous compliance with local regulations.

Thank you for prioritizing a secure and compliant hosting experience. For additional support or questions about online check-in and Ertzaintza integration, contact Holidu's customer support team.