Online Check-in - How to Connect to Ertzaintza

This comprehensive guide will help you connect your Holidu Host Account to Ertzaintza, ensuring your guest registration process complies with local regulations in the Basque Country.

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local guest registration requirements in the Basque Country. When you establish this connection, guest information is automatically transmitted to the local authority directly from Holidu, streamlining your registration process and supporting guest safety in your region.

Key benefits of connecting to Ertzaintza include:

• Automatic guest data transmission to local authorities
• Compliance with Basque Country regulations
• Reduced manual administrative work
• Enhanced guest safety and security
• Peace of mind knowing your property meets local requirements

How Can You Configure the Check-in Feature to Be Connected to Ertzaintza?

Follow these step-by-step instructions to configure your Holidu account for Ertzaintza connection:

Step 1: Access Your Holidu Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in

In the left side menu, click on "Tools" and then select "Online Check-in".

Step 3: Select Your Property

You will see a list of your properties on the Online Check-in page. Locate the property you want to connect to Ertzaintza and click on the "Configure" button next to it.

Step 4: Activate Automatic Sending to Police

In the configuration form, locate and click on "Activate automatic sending to police" to enable the feature.

Step 5: Enter Your Ertzaintza Credentials

Select Ertzaintza as the authority from the dropdown menu. Then enter your Ertzaintza username and password in the designated fields.

Step 6: Validate Your Information

Click on the "Validate" button to confirm that your credentials are correct and the connection can be established.

Step 7: Save Your Changes

Once validation is successful, click on "Save changes" at the end of the form to complete the configuration process.

Step 8: Confirm Your Connection

If no error message appears after saving, your property is now successfully connected to Ertzaintza. You can close the form and verify that the connection is active by checking the status indicator on the Online Check-in page.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit Ertzaintza's official website to reset your password or recover your account information. You may also contact their support team for assistance with account recovery.

Is the connection process secure?

Yes, the connection process is completely secure. Holidu uses high-standard encryption protocols to protect your credentials and personal data when transmitting information to Ertzaintza. Your login details are never stored in plain text and are handled according to the highest security standards.

What happens after I connect to Ertzaintza?

Once your property is connected to Ertzaintza, guest information will be automatically transmitted to the local authority each time a new reservation is confirmed. You will no longer need to manually report guest details, and the process becomes streamlined and compliant with local regulations.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration process for each property you wish to connect. Each property can be managed independently in your Online Check-in settings.

What should I do if I receive an error message during validation?

If you encounter an error message during the validation step, please verify that you have entered your Ertzaintza credentials correctly. Ensure there are no typos in your username or password. If the error persists, contact Ertzaintza directly to confirm your account status is active, or reach out to Holidu support for further assistance.

How long does it take for the connection to become active?

The connection becomes active immediately after successful validation and saving. Guest information will begin transmitting to Ertzaintza automatically with your next reservation.

For additional support or questions regarding your Online Check-in configuration, contact the Holidu support team. We offer local-language support across our 7 European markets to ensure you receive help in your preferred language.