If you are unable to log into your Holidu Host account, this guide walks you through the troubleshooting steps for both the Holidu Host app and the desktop website. It also explains how collaborator permissions affect your access, so you can quickly get back to managing your properties and bookings.

What steps should I take on mobile (Holidu Host App)?

If you are having trouble logging into the Holidu Host app on your iPhone or Android device, try the following steps in order.

1. Reinstall the app: Uninstall the Holidu Host app from your device, reinstall it from the App Store or Google Play, and try logging in again.
2. Set your phone's date and time to automatic:
   • On iPhone: Go to Settings > General > Date & Time, and enable both toggles for automatic settings.
   • On Android: Open the Clock app, tap More > Settings, and enable automatic date and time.
   After adjusting these settings, try logging in again. Incorrect device time can prevent secure login sessions from being verified.
3. Reset your password: On the login screen, tap Forgot Password. You will receive an email with a reset link that is valid for 10 minutes. Follow the link to create a new password, then return to the app and log in.

What should I do on desktop?

If you are logging in from a computer, make sure you are using the correct website and that your system settings are configured properly.

1. Confirm you are on the correct website:
   • Visit host.holidu.com to sign in as a host.
   • Alternatively, go to holidu.com, click Account in the top right corner, and select Login for Hosts.
2. Set your computer's date and time to automatic:
   • On Mac: Go to the Apple menu > System Settings > General > Date & Time, and turn on "Set time and date automatically" and "Set time zone automatically using your current location."
   • On Windows: Go to Start > Settings > Time & Language > Date & Time, and enable "Set time automatically" and "Set time zone automatically."
   After updating these settings, try logging in again.
3. Reset your password: On the login screen, click Forgot Password below the password field. You will receive an email with a reset link that is valid for 10 minutes. Follow the instructions in the email to set a new password, then sign in again.
4. If you are redirected to a sign-up form: Complete the form as prompted. Once it is submitted, you should be able to access the Holidu Host platform as usual.

How do collaborator permissions affect my login?

Access to the Holidu Host platform is tied to specific email addresses. Understanding who can sign in is an important part of resolving login issues, especially for team members who manage properties on behalf of the main account.

• Only the main account email address, or email addresses that have been added as collaborators, can be used to sign in to the Holidu Host platform.
• If the email address you are using is not registered with Holidu, login will not be possible, even after you complete the password reset steps.
• To verify, add, or update collaborator permissions, the main account holder should go to account settings and manage collaborators from there.
• If you believe you should have access but cannot log in, contact the main account holder. They can confirm your collaborator status or add your email address as a collaborator.

Summary

• On mobile, reinstall the Holidu Host app, check your date and time settings, and reset your password if needed.
• On desktop, make sure you are using host.holidu.com or the Login for Hosts option on holidu.com, check your computer's date and time settings, and reset your password if needed.
• Access requires the main account email or a verified collaborator email. If you are a collaborator without access, ask the main account holder to check your permissions.
• If you still cannot log in after following these steps, contact Holidu support for further assistance.