Getting in touch with our Customer Service team is simple and convenient. We offer multiple contact methods to ensure you can reach us in the way that works best for you. Below, you'll find all available options to contact our support team, along with their operating hours and the languages we support.

Why Provide Your Property ID and Booking ID

When contacting our Customer Service team, always provide your Property ID. This helps us locate your information quickly and resolve your questions or concerns more effectively. If your request relates to a specific booking, please also include the Booking ID. With these details, we can assist you more promptly and accurately.

Contact Methods Available

Phone Support (Available Monday – Sunday)

Our phone support team is available 7 days a week. Operating hours and available languages vary depending on the type of request you have.

For Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Contact us for pre- and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET (Monday – Sunday)

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

For Property Configuration & Listing Support

Reach out for assistance with amenities, descriptions, pricing changes, and listing modifications.

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

For Advanced Host Support

Contact our advanced support team for complex or escalated property issues.

Hours: 9:00 AM – 6:00 PM CET (Monday – Friday)

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

WhatsApp Support (Available Monday – Sunday)

You can also contact our Customer Service team via WhatsApp for text-based support. This is a convenient option if you prefer messaging over phone calls.

Hours: 9:00 AM – 6:00 PM CET (Monday – Sunday)

WhatsApp Number: +49 1579 2347507

Important WhatsApp Guidelines

• Text messages only – calls cannot be received via WhatsApp
• Always include your Property ID and Booking ID in your message for faster resolution
• This WhatsApp number is exclusively for hosts. Please do not share it with guests

How to Get the Best Support

To ensure we can help you as quickly and effectively as possible, follow these tips when contacting us:

• Have your Property ID ready before you call or message
• Include your Booking ID if your inquiry relates to a specific reservation
• Clearly describe your issue or question
• Be specific about what you need help with – whether it's a booking modification, property listing update, or payment concern

Choosing the Right Contact Method for Your Needs

Different situations may call for different contact methods. Here's a quick guide to help you decide:

• Phone: Best for urgent matters, complex issues, or when you prefer speaking directly with a representative
• WhatsApp: Ideal if you're on the go and prefer text-based communication with quick responses

No matter which method you choose, our Customer Service team is here to help. We're committed to providing you with prompt, professional support to ensure your experience as a host with us is smooth and successful.