How can I contact Customer Service?

We understand that you may need support at various times. Our Customer Service team is here to help you with any questions or concerns related to your hosting on Holidu. We offer multiple ways to reach us, making it convenient for you to get assistance whenever you need it.

Important tip: When contacting us, please always provide your Property ID. This helps us locate your information quickly and resolve your questions or concerns more effectively. If your request is related to a specific booking, please also include the Booking ID. With these details, we can assist you more promptly and accurately.

Phone Support

Our phone support is available 7 days a week. We offer support in multiple languages to better serve our international host community. Hours vary depending on the type of request you have.

Booking Inquiries, Payments, Modifications, Cancellations & Complaints

For pre- and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Availability: 9:00 AM – 9:00 PM CET, Monday – Sunday

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

Property Configuration & Listing Support

For assistance with amenities, descriptions, pricing changes, and other listing modifications.

Availability: 9:00 AM – 6:00 PM CET, Monday – Sunday

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

Advanced Host Support

For complex or escalated property issues that require specialized assistance.

Availability: 9:00 AM – 6:00 PM CET, Monday – Friday

• Germany (German): +49 89 628 26202
• United Kingdom (English): +44 7460 699157
• Italy (Italian): +39 0471 1804166
• Spain (Spanish): +34 871 550 571
• France (French): +33 5 16 63 60 78
• Netherlands (Dutch): +31 20 249 1263
• Greece (Greek): +30 21 1199 6214
• Portugal (Portuguese): +351 92 324 1556

WhatsApp Support

You can also contact our Customer Service team via WhatsApp for quick and convenient support. This option is available for text messages only.

Availability: 9:00 AM – 6:00 PM CET, Monday – Sunday

WhatsApp Number: +49 1579 2347507

Important information about WhatsApp support:

• Calls cannot be received via WhatsApp – text messages only
• Always include your Property ID and Booking ID in your message for faster assistance
• This WhatsApp number is exclusively for hosts. Please do not share it with guests

Holidu Assistant

You can also access support through the Holidu Assistant platform, available directly from your host dashboard at https://host.holidu.com/app/assistant. This platform provides an additional channel to connect with our support team.

Tips for Getting the Best Support

To ensure we can help you as quickly as possible, we recommend:

• Having your Property ID ready before contacting us
• Including your Booking ID if your question relates to a specific reservation
• Clearly describing your issue or question
• Choosing the phone line that matches your inquiry type for faster resolution
• Contacting us during business hours in your time zone when possible

Contact Us Today

Whether you need help with booking management, property configuration, or have a complex hosting question, our dedicated Customer Service team is ready to assist you. Choose the contact method that works best for you and reach out today. We are committed to providing you with prompt, professional, and helpful support to ensure your success as a Holidu host.