How can I contact Customer Service?

We understand that you may need to reach our Customer Service team for support with your hosting account, bookings, or property management. We offer multiple convenient ways to get in touch, ensuring you can choose the contact method that works best for you.

Important Information Before Contacting Us

When reaching out to our Customer Service team, please have the following information ready to help us assist you more efficiently:

• Your Property ID – This helps us locate your account information quickly and resolve your questions more effectively
• Your Booking ID – If your request is related to a specific booking, include this detail so we can assist you promptly and accurately

Ways to Contact Us

Phone Support

We offer phone support Monday through Friday with different hours depending on your request type. Our multilingual team is ready to help you.

Support Hours for Different Request Types

For Bookings, Cancellations, or Guest Information: 8:00 a.m. – 10:00 p.m. CET (for German, English, Italian, Spanish, and French) and 09:30 a.m. – 5:00 p.m. CET (for Dutch, Greek, and Portuguese)

For Listings, Configuration, or Payouts: 09:30 – 13:00 and 14:00 – 17:00 CET (all languages)

Phone Numbers by Language

Language	Phone Number
German	+49 89 628 26202
English	+44 7460 699157
Italian	+39 0471 1804166
Spanish	+34 871 550 571
French	+33 5 16 63 60 78
Dutch	+31 20 249 1263
Greek	+30 21 1199 6214
Portuguese	+351 92 324 1556

WhatsApp Support

You can reach our Customer Service team via WhatsApp for quick and convenient messaging support.

WhatsApp Details

Number: +49 1579 2347507

Availability: Monday – Friday, 09:00 – 13:00 CET and 14:00 – 18:00 CET

WhatsApp Guidelines

• Text messages only – calls cannot be received via WhatsApp
• Always include your Booking ID and Property ID in your message
• This WhatsApp number is exclusively for hosts. Please do not share it with your guests

In-App Assistant

You can also access support directly through your host dashboard using the Holidu Assistant. This provides quick access to help resources and common solutions without leaving your account.

Emergency Support

If you need assistance outside regular business hours or have an urgent on-site emergency, visit our help center for information on weekend emergency support and on-site emergency assistance options.

What We Can Help You With

Our Customer Service team is available to assist you with:

• Questions about existing bookings and reservations
• Booking cancellations and modifications
• Guest-related inquiries and communication
• Property listing setup and configuration
• Account settings and profile management
• Payout and payment-related questions
• General account support and troubleshooting

Tips for Getting Quick Support

• Call during the specific hours designated for your request type for faster service
• Have your Property ID and Booking ID ready before contacting us
• Use WhatsApp during business hours for non-urgent messages
• Be specific about your question or issue to help us assist you more efficiently

Contact Us Today

Choose the contact method that works best for you and reach out to our friendly Customer Service team. We are committed to resolving your questions and ensuring your hosting experience on Holidu is smooth and successful.