You can contact Holidu Customer Service through the Holidu Assistant, by phone in your preferred language, or via WhatsApp. Phone support is available seven days a week, though hours vary by language and type of request. Before you reach out, have your Property ID ready, and include your Booking ID if your question concerns a specific booking.

Ways to Contact Holidu Customer Service

• Holidu Assistant: Get quick help directly in your host account at https://host.holidu.com/app/assistant.
• Phone: Speak with a team member in your language during the opening hours listed below.
• WhatsApp: Send a text message to our dedicated host line during business hours.

Phone Support

Our phone lines are open Monday to Sunday. Choose the line that matches your request so we can connect you to the right team as quickly as possible.

Booking Inquiries, Payments, Modifications, Cancellations and Complaints

This line covers pre-booking and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM – 9:00 PM CET

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78

Hours: 9:00 AM – 6:00 PM CET

• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Property Configuration and Listing Support

Contact this line for help with amenities, property descriptions, pricing changes, and other listing modifications.

Hours: 9:00 AM – 6:00 PM CET, Monday to Sunday

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

Advanced Host Support

Use this line for complex or escalated property issues that need specialist attention.

Hours: 9:00 AM – 6:00 PM CET, Monday to Friday

• 🇩🇪 German: +49 89 628 26202
• 🇬🇧 English: +44 7460 699157
• 🇮🇹 Italian: +39 0471 1804166
• 🇪🇸 Spanish: +34 871 550 571
• 🇫🇷 French: +33 5 16 63 60 78
• 🇳🇱 Dutch: +31 20 249 1263
• 🇬🇷 Greek: +30 21 1199 6214
• 🇵🇹 Portuguese: +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team by WhatsApp. This channel supports text messages only.

• Availability: 09:00 – 18:00 CET, Monday to Sunday
• Number: +49 1579 2347507

Important:

• Calls cannot be received via WhatsApp.
• Always include your Booking ID and Property ID in your message.
• This WhatsApp number is exclusively for hosts. Please do not share it with guests.

Frequently Asked Questions

Do I need to include my Property ID when I contact Customer Service?

Yes. Always provide your Property ID so our team can find your information quickly. If your question relates to a specific booking, also include the Booking ID. These details help us resolve your request faster and more accurately.

Can I call Holidu through WhatsApp?

No. WhatsApp supports text messages only. To speak with someone by phone, use the phone line that matches your request and your preferred language.

Can I share the Holidu WhatsApp number with my guests?

No. The WhatsApp number is reserved for hosts only. Please do not share it with guests. Guests should contact Holidu through the channels available to them on the platform.

What is the fastest way to get an answer?

The Holidu Assistant is a good first step for quick answers. If you need personal support, call the phone line for your type of request or send a WhatsApp message with your Property ID and Booking ID included.