Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu account to Mossos d'Esquadra ensures you comply with local guest information reporting regulations in Catalonia. This integration streamlines your check-in process, supports guest safety, and keeps your property's legal requirements on track without manual data entry.

How Do I Connect My Account?

Before setting up the online check-in feature in Holidu, you need to register your establishment with Mossos d'Esquadra. Follow these three steps:

Step 1: Register Your Establishment

Visit the Mossos d'Esquadra website and click on "Establishment registration" in the upper-left corner of the homepage.

Step 2: Complete the Registration Form

In the "Establishment registration" section, select "Establishment registration form (PI-15)." Fill out all required fields, then click "Accept." Sign the form electronically and submit it. You'll also need to scan and attach a copy of your DNI, NIE, NIF, or passport. If electronic submission isn't possible, follow the guidelines in section 2 of the user manual available on the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will send you a username and password. Save these credentials—you'll need them to configure the Online Check-in feature in Holidu.

What is the Online Check-in Feature?

The Online Check-in feature lets you connect your Holidu properties directly to the Mossos d'Esquadra traveller registration system. When guests complete the online check-in form during their arrival, Holidu automatically transfers their data to Mossos d'Esquadra, eliminating manual reporting and ensuring timely compliance.

How Can I Configure Check-in to Connect to Mossos d'Esquadra?

Once you have your Mossos d'Esquadra credentials, configure the connection in your Holidu account:

Mobile App (Recommended: Ensure Latest Version)

1. Open your Holidu app and navigate to Tools from the left side menu.
2. Select Online Check-in.
3. Enter your Mossos d'Esquadra username and password in the provided fields.
4. Click Save changes at the bottom of the form.
5. If no error message appears, your property is now successfully connected to Mossos d'Esquadra.
6. Close the form and confirm the connection is active.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra FAQ page to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security using strong data encryption for all guest information transferred to Mossos d'Esquadra.

What happens after guests complete online check-in?

After guests fill out the online check-in form, Holidu automatically submits their data to Mossos d'Esquadra, completing your regulatory reporting requirement without additional steps.

For additional support or questions, contact Holidu's customer service team. We're here to help you maintain compliance across all European markets.