Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu property to Mossos d'Esquadra ensures you comply with local regulations in Catalonia regarding guest information reporting. This connection streamlines your legal obligations while enhancing guest safety and providing a seamless check-in experience. By automating guest data submission, you reduce administrative burden and ensure timely compliance with local authorities.

How Do I Register with Mossos d'Esquadra?

Before you can connect your property in Holidu, you must first register your establishment with Mossos d'Esquadra. Follow these steps:

Step 1: Access the Mossos d'Esquadra Website

Visit the Mossos d'Esquadra website. On the homepage, locate and click on "Establishment registration" in the upper left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, select "Establishment registration form (PI-15)." Fill in all required fields and click "Accept." You must electronically sign the form and submit it. Additionally, scan and attach your DNI, NIE, NIF, or passport. If electronic submission is unavailable, consult section 2 of the user manual in the Documentation section of the website.

Step 3: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will provide you with a username and password. Save these credentials securely, as you will need them to connect your property in Holidu.

How Can I Connect My Property to Mossos d'Esquadra in Holidu?

The Online Check-in feature allows Holidu to automatically transfer guest data to Mossos d'Esquadra after guests complete the online check-in form. Follow these steps to activate this connection:

Step 1: Access Account Settings

In your Holidu app, click the Holidu Logo and navigate to your "Account" section. Locate the "Online guest registration" section and click the "Configure" button.

Step 2: Select Your Property

You will see a list of your properties. Click the "Configure" button next to the property you wish to connect to Mossos d'Esquadra.

Step 3: Enter Your Mossos d'Esquadra Credentials

Complete the registration form by clicking "Activate automatic sending to police." Select "Mossos d'Esquadra" as the authority from the dropdown menu. Enter your Mossos d'Esquadra username and password in the designated fields. Click "Validate" to verify your credentials.

Step 4: Save Your Changes

Click "Save changes" at the bottom of the form to complete the connection process.

Step 5: Confirm Successful Connection

If no error message appears, your property is now successfully connected to Mossos d'Esquadra. You can close the form and verify that the connection is active.

What Happens After Connection?

Once connected, Holidu will automatically send guest information to Mossos d'Esquadra each time a guest completes the online check-in form. This eliminates manual reporting and ensures compliance with local regulations in real-time.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

If you forget your username or password, visit the Mossos d'Esquadra FAQ page to recover your account information or reset your password. Alternatively, contact the Mossos d'Esquadra office directly for assistance.

Is this process secure?

Yes. Holidu prioritizes your privacy and security by using advanced data encryption for all information transmitted to Mossos d'Esquadra. Your credentials and guest data are protected using industry-standard security protocols.

Can I disconnect my property from Mossos d'Esquadra?

You can deactivate the automatic sending at any time by returning to the "Configure" section and unchecking "Activate automatic sending to police." However, make sure you understand your local legal obligations before doing so.

What if I receive a validation error?

If you see an error message when validating your credentials, double-check that you have entered your Mossos d'Esquadra username and password correctly. Ensure your account is active on the Mossos d'Esquadra website. If the problem persists, contact our support team for additional assistance.

Thank you for prioritizing compliance and a secure hosting experience. We are here to support you every step of the way, ensuring both you and your guests have a seamless and safe experience.