Online Check-in - How to Connect to Mossos d'Esquadra

Learn how to connect your Holidu property to Mossos d'Esquadra for compliant guest registration in Catalonia. This guide covers everything you need to know in just 2 minutes.

Why Connect to Mossos d'Esquadra?

Connecting to Mossos d'Esquadra helps you comply with local regulations on guest information reporting in Catalonia. It also supports guest safety and keeps the legal process for your property on track. By automating guest data transfers through Holidu's Online Check-in feature, you reduce manual paperwork and ensure timely, accurate reporting to local authorities.

Step 1: Register Your Establishment and Get Credentials

Before connecting to Holidu, you must first register your establishment with Mossos d'Esquadra and receive your login credentials.

How to Register:

1. Visit the Mossos d'Esquadra website
2. Click on "Establishment registration" in the upper-left corner of the homepage
3. Select "Establishment registration form (PI-15)"
4. Fill out all required fields with your establishment details
5. Attach scanned copies of the DNI, NIE, NIF, or passport of the individuals listed in the form
6. Submit the form electronically or follow the guidelines in section 2 of the user manual if electronic submission is not available
7. Wait for confirmation and receive your username and password via the Mossos d'Esquadra system

Step 2: Connect Your Property to Mossos d'Esquadra via Holidu

Once you have your Mossos d'Esquadra credentials, follow these steps to activate the Online Check-in feature in your Holidu account.

Connection Steps:

1. Open the Holidu app and ensure you have the latest version installed
2. Navigate to "Tools" in the left side menu
3. Click on "Online Check-in"
4. Enter your Mossos d'Esquadra credentials (username and password)
5. Review the form details and click "Save changes" at the end of the form
6. If no error message appears, your property is now successfully connected to Mossos d'Esquadra
7. Close the form and confirm that the connection is active

Screenshot reference: The Online Check-in tool location in your Holidu account.

How Does Online Check-in Work?

The Online Check-in feature streamlines guest registration by automatically transferring guest data to Mossos d'Esquadra after guests complete the online check-in form. This eliminates manual data entry and ensures compliance with Catalan regulations in real time.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password. Follow their password recovery process to regain access.

Is this process secure?

Yes. We prioritize your privacy and security using strong data encryption. All guest data transmitted to Mossos d'Esquadra is protected with industry-standard security protocols.

Do I need to manually enter guest data if I use Online Check-in?

No. Once connected, Holidu automatically transfers guest information after they complete the online check-in form, eliminating manual data entry.

What if the connection fails?

If you receive an error message when saving changes, verify that your Mossos d'Esquadra credentials are correct and that your establishment registration is complete. Contact Holidu support if the issue persists.

Thank you for prioritizing a secure and compliant hosting experience. Local-language support is available across our 7 European markets. For additional assistance, reach out to our customer support team.