Guest Check-in Feature in Italy

Legal Requirements for Guest Registration in Italy

Important Notice (Updated October 2025)

The Guest Check-in integration with Alloggiati Web is currently paused in Italy due to a temporary non-compliance issue. Until further notice, hosts must manually submit guest data directly via the Alloggiati Web portal. Holidu is working to restore this feature as soon as compliance requirements are met.

In Italy, all accommodation providers—including short-term rentals—must report guest information to the local police within 24 hours of arrival. If the stay is shorter than 24 hours, guest details must be communicated upon arrival. This is required by Article 109 of the Consolidated Law on Public Security.

Who Must Comply?

All types of accommodation providers, including vacation rental hosts, are legally required to comply with this regulation.

Information Required

Hosts must collect and report the following details for the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

The collected guest information must be submitted electronically via the Alloggiati Web portal, managed by the Italian State Police.

Failure to report guest information may result in penalties, including fines or imprisonment.

Important Details About Guest Documentation

• Only the main guest must provide the type and number of their ID document.
• Additional guests must provide basic personal information (full name, date of birth, nationality), but document numbers are not required.

Document Verification and Guestbooks

In compliance with Italian law, hosts are required to verify the identification of their guests in person at check-in.

• Only one guest per booking needs to provide the type and number of their identification document.
• The rest of the guests must still provide their basic personal details, but not document numbers.

As a result, the guestbook will display complete document information for only one guest per booking, while the document fields for the others will appear as empty.

You can download guestbooks for your records at any time through the Holidu platform.

How Holidu Facilitates This Process

To help hosts comply with legal requirements effortlessly, Holidu provides an integrated guest check-in feature that:

• Automates data collection – Guests receive a check-in link where they enter their required details before arrival.
• Simplifies reporting – The collected information can be automatically transferred to Alloggiati Web, eliminating manual entry.
• Ensures compliance – Hosts are notified if mandatory information is missing, reducing the risk of penalties.

By using this seamless integration, hosts can save time and stay compliant with Italian regulations without extra effort.

However, please note:

• The automatic data transfer to Alloggiati Web is currently paused due to non-compliance.
• Hosts must manually upload guest details via the Alloggiati Web portal.

How to Connect Your Property to Alloggiati Web

Currently paused — for reference only

Once the integration becomes active again, you will be able to reconnect your property using the following steps:

If you are using the mobile app, ensure you have the latest version installed.

Step-by-Step Guide

Step 1: Access Your Account Settings

In your Holidu App, click on the Holidu logo, select "Account," and click "Configure" under the "Online guest registration" section.

Step 2: Select Your Property

You will see your list of properties. Click "Configure" next to the property you want to connect to Alloggiati Web.

Step 3: Complete the Connection Form

Complete the form and select:

• "Activate automatic sending to an authority"
• Authority: Alloggiati Web
• Enter your username, password, and service key
• Click "Validate"

Step 4: Save Your Changes

Click "Save changes" at the bottom of the form.

Step 5: Verify the Connection

If no error message appears, your property is now connected to Alloggiati Web. Close the form and confirm the connection is active.

Where to Find Your Alloggiati Web Credentials

Important Note

This process must be done on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

Steps to Retrieve Your Web Service Key

1. Log into your Alloggiati Web account
2. Click on your account name (top right corner)
3. Select "Chiave Web service"
4. If you already have a code, copy and paste it
5. If not, click "Genera Nuovo Codice" to generate a new one
6. Enter the new Web Service key

Important Reminders

• You can only generate one new Web Service key per day
• Every time you change your password, you must also update the Web Service key in Holidu
• For reference: Alloggiati Web Manual (page 28)

Data Transmission Timing

Guest data is transmitted to authorities according to the following schedule:

• For one-night stays, data is transmitted at 11:00 PM on the check-in date.
• For stays of two nights or more, data is transmitted at 11:00 PM on the day after check-in.

Need Help?

If you experience any issues connecting your property to Alloggiati Web or have questions about guest check-in requirements in Italy, please contact Holidu support for further assistance.