How to connect your property to AVS (Germany)

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany is essential for legal compliance and streamlined guest management. This integration ensures that your guest information is accurately reported to the relevant authorities, helping you maintain compliance with local regulations. Additionally, connecting your property to AVS creates a secure environment for both you and your guests by automating the guest registration process and reducing manual paperwork.

Important note: AVS integration is currently only available in the regions of Sellin, Glowe, and Hesse.

How to Connect Your Property?

Follow these step-by-step instructions to connect your property to AVS Germany:

Step 1: Access the Account Settings

Open your Holidu App and click on the Holidu Logo in the top-left corner. Select the "Account" section from the menu.

Step 2: Open Online Guest Registration

In the Account section, locate the "Online guest registration" section and click on "Configure" to begin the setup process.

Step 3: Select Your Property

You will see a list of all your properties. Find the property you wish to connect to AVS and click the "Configure" button next to it.

Step 4: Fill Out the AVS Connection Form

A form will appear with several fields to complete. This is where you'll enter your AVS credentials and configure your settings:

• Check the option "Activate automatic sending to the authority"
• Ensure that AVS is selected as your authority
• Enter your AVS credentials (username and password)
• If you're unsure where to find your AVS credentials, click on "Where to find those credentials" for detailed guidance

Step 5: Validate Your Connection

Once you've filled out all required fields, click the "Validate" button. If no error message appears, your property has been successfully connected to AVS.

Step 6: Configure Guest Categories

Scroll down the page to see additional configuration options. You can now customize the names of guest categories that will appear when guests complete their online check-in. These categories help organize different types of guests staying at your property.

Step 7: Enable Guest Cards (Optional)

If you would like to offer guest cards to your visitors, activate this option. Guest cards provide additional functionality during the check-in process and can enhance the guest experience.

Step 8: Save Your Changes

Click on "Save changes" to confirm all your settings and complete the connection process.

Step 9: Confirm Active Connection

Close the pop-up window. You will now see that the connection status shows "Active," confirming that your property is successfully connected to AVS Germany.

Frequently Asked Questions

What if I can't remember my AVS Germany credentials?

If you've forgotten your AVS credentials, you can recover your account or reset your password by visiting the official AVS Germany website. Look for the password recovery or login assistance option on their site. Contact their support team if you continue to experience difficulties accessing your credentials.

Is the connection secure?

Yes, your data security is our top priority. We use industry-leading encryption technology and secure protocols to protect all your personal and financial information when connecting to AVS Germany. Your credentials and guest data are transmitted securely and stored safely on encrypted servers.

Which regions support AVS integration?

Currently, AVS integration through Holidu is available exclusively in the following regions: Sellin, Glowe, and Hesse. If your property is located outside these areas, the AVS connection feature will not be available at this time.

Can I connect multiple properties to AVS?

Yes, you can connect multiple properties to AVS Germany. Simply follow the same process for each property by selecting a different property from the list in Step 3 and completing the configuration for each one individually.

What happens after my property is connected to AVS?

Once your property is connected to AVS, guest information from online check-ins will be automatically sent to the German authorities in compliance with local regulations. This streamlines your reporting requirements and ensures accurate documentation of all guests staying at your property.

Will guests be able to see the AVS registration process?

Guests will encounter the online guest registration form during check-in, which includes the guest categories you've configured. However, the technical connection to AVS operates in the background, so guests simply complete the standard check-in process without needing to understand the backend integration.