How to Connect to Mossos d'Esquadra

Connecting your Holidu property to Mossos d'Esquadra ensures you comply with local regulations regarding guest information reporting. This streamlined process enhances guest safety and simplifies legal requirements for your property. Learn how to set up this integration in just a few steps.

Why Connect to Mossos d'Esquadra?

Connecting to Mossos d'Esquadra is essential for hosts operating properties in Catalonia. This connection ensures that you meet local legal requirements by automatically reporting guest information to the authorities. The integration enhances the safety of your guests and streamlines your property management by automating compliance processes.

Step 1: Register Your Establishment with Mossos d'Esquadra

Before you can connect through Holidu, you need to register your establishment on the Mossos d'Esquadra platform.

1. Visit the Mossos d'Esquadra website
2. Click on "Establishment registration" in the upper left corner of the homepage
3. Select "Establishment registration form (PI-15)" and complete all required fields
4. Sign the form electronically and submit it
5. Scan and attach the DNI, NIE, NIF, or passport of individuals listed in the form
6. If you cannot submit electronically, follow the guidelines in section 2 of the user manual available on the website's Documentation section

Step 2: Receive Your Credentials

Once Mossos d'Esquadra approves your establishment registration, you will receive a username and password via email. Keep these credentials secure as you will need them to connect your Holidu property.

Step 3: Connect Your Holidu Property to Mossos d'Esquadra

After obtaining your credentials, follow these steps to activate the automatic guest data transfer on Holidu.

1. Log in to your Holidu account and go to the "Account" section
2. Locate the "Online guest registration" section and click the "Configure" button
3. You will see a list of your properties. Click "Configure" next to the property you want to connect to Mossos d'Esquadra
4. In the form that appears, check the "Activate automatic sending to police" option
5. Select "Mossos d'Esquadra" from the authority dropdown menu
6. Enter your Mossos d'Esquadra username and password
7. Click "Validate" to confirm your credentials
8. Click "Save changes" at the bottom of the form

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. You can close the form and see that the connection is active.

What Happens After Connection?

Once your property is connected to Mossos d'Esquadra through Holidu's Online Check-in feature, guest data will be automatically transferred after guests complete the online check-in form. This eliminates manual reporting and ensures your compliance is always up to date.

Troubleshooting and Support

Lost Your Mossos d'Esquadra Credentials?

Visit the Mossos d'Esquadra FAQ section to recover your account information or reset your password.

Is This Connection Secure?

Yes, Holidu uses advanced data encryption to protect your information and ensure the security of guest data transmitted to Mossos d'Esquadra. Your privacy and the privacy of your guests are top priorities.

Need Help with the Mobile App?

If you are using the Holidu mobile app, ensure you have the latest version installed before attempting to connect to Mossos d'Esquadra. Update your app through your device's app store if needed.

Thank you for prioritizing a secure and compliant hosting experience. We're here to support you every step of the way, ensuring both you and your guests have a seamless experience.