How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu property to Mossos d'Esquadra ensures compliance with local Catalan regulations for guest information reporting. This integration streamlines your legal obligations, enhances guest safety, and automates the tedious process of manually reporting visitor data to authorities. By establishing this connection, you demonstrate your commitment to regulatory compliance while maintaining a seamless hosting experience.

How to Connect Your Account to Mossos d'Esquadra

Before you can connect your Holidu property to Mossos d'Esquadra through our platform, you must first register your establishment directly with the authorities. Here's how:

Step 1: Register Your Establishment

Visit the Mossos d'Esquadra website and locate the "Establishment registration" option in the upper left corner of the homepage.

Step 2: Complete the Registration Form

Click on "Establishment registration form (PI-15)" and fill out all required fields. You'll need to sign the form electronically and attach scanned copies of your DNI, NIE, NIF, or passport. If electronic submission isn't possible, refer to section 2 of the user manual available in the Documentation section of the Mossos d'Esquadra website.

Step 3: Receive Your Credentials

Once your establishment is registered, you'll receive a username and password from Mossos d'Esquadra. Keep these credentials secure—you'll need them to connect your property on Holidu.

How to Configure the Online Check-in Feature on Holidu

The Online Check-in feature automatically transfers guest data from your Holidu property to Mossos d'Esquadra after guests complete the online check-in form. Follow these steps to configure it:

Step 1: Access Your Account Settings

Open your Holidu app and ensure you have the latest version installed. Click on the Holidu Logo and navigate to your "Account" section.

Step 2: Locate Online Guest Registration

In the Account section, find the "Online guest registration" section and click the "Configure" button.

Step 3: Select Your Property

You'll see a list of your properties. Click the "Configure" button next to the property you want to connect to Mossos d'Esquadra.

Step 4: Enter Your Credentials

In the form, check the "Activate automatic sending to police" option. Select "Mossos d'Esquadra" as your authority from the dropdown menu. Enter the username and password you received from the Mossos d'Esquadra registration process.

Step 5: Validate and Save

Click "Validate" to confirm your credentials. If validation succeeds, click "Save changes" at the end of the form. If no error message appears, your property is now successfully connected to Mossos d'Esquadra.

Step 6: Verify Connection Status

Close the form and confirm that the connection status shows as active on your property dashboard.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra website to recover your account information or reset your password. Their support team can assist you in regaining access to your credentials.

Is this process secure?

Yes, we prioritize your privacy and security using advanced data encryption protocols. All guest information transmitted to Mossos d'Esquadra is protected using industry-standard security measures. Your credentials are stored securely and never shared with third parties.

What happens after my property is connected?

Once connected, guest data will automatically transfer to Mossos d'Esquadra after guests complete the online check-in form. You'll no longer need to manually submit guest information to the authorities.

By connecting your property to Mossos d'Esquadra through Holidu, you're taking an important step toward regulatory compliance while improving your hosting operations. If you encounter any issues during the setup process, our support team is here to help.