How to Connect to Ertzaintza

We're thrilled to assist you in ensuring your vacation rental property is compliant and secure. This guide will help you connect your account to Ertzaintza smoothly.

Why Connect to Ertzaintza?

Connecting your account to Ertzaintza helps you comply with local regulations and ensures your guests' safety and security. This process allows seamless communication of necessary guest information to the local authorities. By establishing this connection, you demonstrate your commitment to following regional requirements and maintaining a trustworthy hosting environment.

Key benefits of connecting to Ertzaintza include:

• Automatic compliance with local guest registration requirements
• Streamlined communication with local authorities
• Enhanced security and safety protocols for your property
• Peace of mind knowing your hosting meets regulatory standards

How Do I Connect My Account?

Follow these step-by-step instructions to connect your Holidu account to Ertzaintza:

Step 1: Log in to Your Holidu Host Account

Visit your Holidu Host Account and log in with your credentials.

Step 2: Navigate to Account Settings

Click on the Holidu Logo and go to your "Account" section. Look for the "Online guest registration" section and click the "Configure" button.

Step 3: Select Your Property

You will see a list of your properties. Click on the "Configure" button next to the property you want to connect to Ertzaintza.

Step 4: Complete the Connection Form

In the configuration form, follow these actions:

• Click on "Activate automatic sending to police"
• Select "Ertzaintza" as the authority from the dropdown menu
• Enter your Ertzaintza username
• Enter your Ertzaintza password
• Click on "Validate" to confirm your credentials

Step 5: Save Your Changes

Once you have completed the form and validated your credentials, click "Save changes" at the bottom of the form.

Step 6: Confirm Connection Success

If no error message appears after saving, your property is now successfully connected to Ertzaintza. You can close the form and verify that the connection status shows as active.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you've forgotten your Ertzaintza username or password, visit the Ertzaintza official website to reset your password or recover your account information. You may need to contact their support team directly for assistance.

Is the connection process secure?

Absolutely! Our platform uses high-standard encryption protocols to ensure your Ertzaintza credentials and guest information are protected throughout the connection process. Your data is transmitted securely, and we follow industry best practices for data protection.

What should I do if the connection fails?

If you encounter an error message while connecting to Ertzaintza, verify that:

• Your Ertzaintza username and password are correct
• Your Ertzaintza account is active and in good standing
• You have internet connectivity
• Your browser is updated to the latest version

If the issue persists, please contact our support team for additional assistance.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration process for each property you wish to connect. Each property can be configured individually with its own Ertzaintza connection settings.

How do I disconnect my property from Ertzaintza?

To disconnect your property from Ertzaintza, return to the property configuration page, uncheck the "Activate automatic sending to police" option, and click "Save changes".

What guest information is shared with Ertzaintza?

When connected to Ertzaintza, your booking information including guest details and reservation dates are automatically shared in compliance with local regulations. This ensures proper guest registration with local authorities as required by law.

Thank you for prioritizing a secure and compliant hosting experience. We're here to support you every step of the way, ensuring both you and your guests have a seamless experience.