How to Connect to Ertzaintza

Learn how to connect your Holidu host account to Ertzaintza and configure your check-in feature for seamless guest registration with local authorities.

Why Connect to Ertzaintza?

Connecting your account to Ertzaintza helps you comply with local regulations and ensures your guests' safety and security. This process allows seamless communication of necessary guest information to the local authorities in the Basque Country.

How Do I Connect My Account?

Follow these simple steps to connect your property to Ertzaintza:

Step 1: Log In to Your Host Account

Start by logging into your Holidu Host Account.

Step 2: Access Online Guest Registration Settings

Navigate to your "Account" section and click the "Configure" button in the "Online guest registration" section.

Step 3: Select Your Property

You will see a list of your properties. Click the "Configure" button next to the property you want to connect to Ertzaintza.

Step 4: Activate Automatic Sending

In the configuration form, complete the following:

• Click "Activate automatic sending to police"
• Select Ertzaintza as the authority
• Enter your Ertzaintza username and password
• Click "Validate" to confirm your credentials

Step 5: Save Changes

Click "Save changes" at the end of the form. If no error message appears, your property is now successfully connected to Ertzaintza.

Step 6: Verify Active Connection

Close the form and confirm that the connection status displays as active.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you've forgotten your Ertzaintza login details, visit Ertzaintza's official website to reset your password or recover your account information.

Is the connection process secure?

Yes, absolutely. Our platform uses high-standard encryption to ensure your data and your guests' information are fully protected during transmission and storage.

Can I connect multiple properties to Ertzaintza?

Yes, you can repeat the configuration process for each of your properties. Simply follow the steps above for each property in your account.

Need Further Assistance?

Thank you for prioritizing a secure and compliant hosting experience. We're here to support you every step of the way, ensuring both you and your guests have a seamless experience. If you encounter any issues during the connection process, please contact our support team for assistance.