As a Holidu Homes host, you have the ability to both write reviews about your guests and respond to reviews left by guests for your property. This comprehensive guide explains how to use these features across multiple platforms including Holidu, Airbnb, VRBO, Booking.com, and other connected channels.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel that is connected to Holidu. This means your property's reputation is being built across multiple platforms simultaneously, giving you excellent visibility in the vacation rental market.

On which channels can hosts leave a review about their guests?

As a host, you can leave reviews about your guests on the following channels:

• Airbnb
• VRBO

How to respond to a guest review across all channels

Step 1: Receive an Email Notification

Whenever a guest leaves a review on any of your connected channels through Holidu, you'll receive an email notification with the review details and a link to respond. This ensures you never miss an opportunity to engage with your guests.

Step 2: Access Your Holidu Account

Click the "Reply to Your Guest" button in the email. This will take you directly to your Holidu host account, where you can write and manage your response in one centralized location.

Step 3: Write and Submit Your Reply

When crafting your response, keep these best practices in mind:

• Acknowledge the guest's feedback - Thank them for their stay and for taking the time to leave a review.
• Address concerns professionally - Focus on solutions rather than disagreements or defensive statements.
• Stay welcoming - Remember that future guests will also read your reply, so maintain a professional and inviting tone.

Once you write your response, the system will check for clarity and professionalism. If edits are needed, you'll be notified before submission.

Step 4: Review and Publish

• Holidu will review your response to ensure it meets quality standards and aligns with platform guidelines.
• Important: Once a response is published, it cannot be changed, so take time to review before submitting.

Tips for writing a great response

• Start with a thank you - Appreciate the guest for choosing your property and staying with you.
• Stay professional and positive - Even if the feedback is critical, reply in a calm, constructive manner that demonstrates your commitment to improvement.
• Address concerns and highlight improvements - Show that you listen and care about the guest experience. Mention any steps you're taking to address issues.
• Avoid defensive language - Keep your tone neutral and solution-oriented rather than argumentative.
• Keep it concise - A well-written response doesn't need to be lengthy. Focus on key points that matter to future guests.

How to leave a guest review on Airbnb and VRBO

Leaving a Review

1. Look out for the email reminder you'll receive after a guest checks out from your property.
2. Alternatively, log in to your Holidu host account, navigate to Bookings, and open the specific reservation.
3. You have up to 7 days after checkout to leave a review about your guest.
4. If no review is submitted within this 7-day window, the guest will automatically receive a positive review.

What you can include in your review

• A star rating reflecting your experience with the guest
• A written review describing your overall experience during their stay
• Private feedback that is only visible to the guest and not displayed publicly

Editing your review

You have 1 hour after submitting your review to make changes or corrections. To edit your review:

1. Return to the specific booking in your Holidu account
2. Click the Edit button
3. Make your desired changes and resubmit

After the 1-hour window expires, your review becomes permanent and cannot be modified.

Important considerations

• Your review and response are visible to the guest and may be visible to future guests, so always use professional and courteous language.
• Timely responses are recommended, as they demonstrate your engagement and commitment to guest satisfaction. Reviews and responses may be subject to moderation per Holidu's guidelines.
• If you do not see review options for a completed reservation, verify that the reservation has been marked as completed and check that you're using the latest version of the platform.
• Different channels may have slightly different review policies, so familiarize yourself with each platform's specific guidelines.

Transferring reviews when switching to Holidu listings

Booking.com

Can I transfer my listing and reviews to Holidu?

Yes, you can request a change of ownership for Holidu to take over your existing Booking.com listings and reviews, but you must fulfill certain eligibility conditions. To determine if you qualify and to proceed with the transfer, reach out to our support team through the Assistant, and we will assist you through the process.

Airbnb

Can I transfer my listing and reviews to Holidu?

No, you cannot transfer your existing Airbnb listing and reviews to Holidu. You will need to close your current listing and open a new one via Holidu. When starting fresh with Holidu, you'll begin building reviews from scratch with your new listing.

However, if you have accumulated a significant number of reviews on your personal Airbnb listing, we may be able to offer you a temporary discount on your Holidu commission as an incentive to transition to Holidu. If you're interested in this option, please contact our support team through the Assistant, and we will discuss what we can arrange for you.

VRBO

Can I transfer my listing and reviews to Holidu?

While you cannot transfer your full VRBO listing to Holidu, you can request to transfer your historical reviews. If you want to transfer your reviews from your personal VRBO listing to a new Holidu listing, please reach out to our support team through the Assistant. Once you close your listing on VRBO, we can request that VRBO transfer your historical reviews to your new Holidu listing, helping you maintain your visibility and rating.

Check24

Can I transfer my listing and reviews to Holidu?

No, reviews cannot be transferred from Check24 to Holidu listings.

HomeToGo

Can I transfer my listing and reviews to Holidu?

No, reviews cannot be transferred from HomeToGo to Holidu listings.

Need additional assistance?

If you have questions about responding to reviews, leaving guest reviews, or transferring reviews between platforms, our support team is here to help. Please use the Assistant to contact us with your specific needs, and we'll be happy to guide you through the process.