Review Guidelines for Guests

At Holidu, we value your feedback. Your reviews help fellow guests make informed decisions and help us improve the holiday experiences we offer. Here's everything you need to know about leaving a review on Holidu.

How the Holidu Rating System Works

How are properties rated?

Guests can rate their overall stay on a scale of 1 to 5, where 1 is the lowest and 5 is the highest. The overall property rating is calculated by averaging all individual scores submitted. You can also provide subscores for specific categories such as location, cleanliness, description accuracy, and value for money. Additional comments about your stay or travel type (family, couple, solo) are welcome.

Who Can Leave a Review?

Am I eligible to leave a review?

Only guests who booked and completed a stay via Holidu can leave a review. Reviews can be submitted anonymously or with your first name and the first initial of your last name. If you booked through a partner website, their review terms and conditions will apply.

Can I edit or delete my review?

Yes. To edit or delete a review you've submitted through Holidu, please contact our Customer Service team.

What Reviews Do We Display?

Which reviews appear on property pages?

We show reviews from both Holidu guests and trusted partner websites to give guests a complete picture. You may see individual reviews with written text and scores, aggregated ratings compiled from multiple guests, and additional reviewer information such as travel party type or country of origin.

How are reviews sorted?

Reviews are sorted by date of booking and whether text is included. Additional filters like guest type or rating score may be available. For fairness, negative reviews below a certain score are only shown if a property has at least two reviews.

Review Compliance Standards

What makes a review acceptable?

We want all reviews to be genuine, respectful, and helpful. Your honest opinion matters—whether positive or negative. However, reviews must meet our compliance standards.

What content is not allowed in reviews?

• References to illegal activity
• Politically or religiously sensitive remarks
• Promotional content or external links
• Personal details such as emails, phone numbers, or names
• Profanity, hate speech, threats, or violent content
• Fake or spam content
• Impersonation of others
• Host-written reviews or incentivised reviews

What type of reviews do you encourage?

We encourage honest, travel-related feedback that provides relevant experiences to help other guests. Original, unbiased content from real guests is valued most.

Translations Disclaimer

How are reviews translated?

Reviews may be automatically translated using DeepL. Holidu and DeepL do not guarantee the accuracy or reliability of these translations.