Any extra fees for your booking are listed in the confirmation email Holidu sent you when you made your reservation. Open that email and look for the section on additional costs payable locally. These are charges you pay directly at the property during your stay, not through Holidu.

Where exactly will I find the extra fees in my confirmation email?

The confirmation email includes a breakdown of your booking. If your reservation has any additional costs to be paid locally, they appear in a separate section that explains the amount, what it covers, and how to pay it. If no such section appears, your booking has no extra fees to pay locally.

What kinds of extra fees can apply to my booking?

Depending on the property and destination, local extra fees may include:

• Cleaning fees payable at check-in or check-out
• Tourist or city taxes charged by local authorities
• Utility or energy charges, such as electricity or heating, when they are not included in the price
• Security deposits to be returned after your stay
• Optional extras, such as linen, parking, or pet fees, if they apply to your stay

The exact fees that apply to you are always listed in your confirmation email, so check there first.

What should I do if I cannot find my confirmation email?

Follow these steps to locate it:

1. Search your inbox for emails from Holidu. Use the words "Holidu" or "booking confirmation" as keywords.
2. Check your spam, junk, or promotions folders.
3. Check the email address you used when you made the booking. Emails are sent to that address only.
4. If you still cannot find it, contact the Holidu Customer Happiness Team through the Holidu Help Center and provide your booking details so they can help you.

Will I pay the extra fees through Holidu?

No. Local extra fees are not included in the price you paid on Holidu. You pay them directly at the property, or as instructed in your confirmation email. Always follow the payment method and timing described there.

Can I check the extra fees before I travel?

Yes. Your confirmation email is the best place to review them before your trip. Save the email so you can refer to it at any time. If you have questions about a specific charge, contact the Holidu Customer Happiness Team before your arrival.

Need more help with my booking?

Visit the Holidu Help Center for more guides on managing your booking, payments, and stay. If you need personal assistance, our Customer Happiness Team is ready to help.