Your booking confirmation is usually sent within a few minutes of a confirmed booking. If you can't see it, it may be in your spam or junk folder, or it may have been sent to a different email address. Start by searching your inbox, then use your booking reference or booking ID to find the email.

Where is my booking confirmation sent?

The confirmation depends on where you booked:

• Holidu: You receive a confirmation email from Holidu, sent to the email address you entered during booking. It includes your booking ID and your host's contact details. This email is sent once your payment is confirmed.
• Booking.com: You receive two emails. The first is from Booking.com and includes your booking reference and PIN. It is sent to the email address registered with your Booking.com account. The second is from Holidu and includes your booking ID and host contact details, once your payment is confirmed.
• Airbnb: Your confirmation, including the check-in form link, is sent through the message thread with the host in your Airbnb reservation. Holidu may also send a confirmation email to your inbox.

How do I search my email inbox for my booking confirmation?

Check these folders in your email account first:

1. Received (inbox) folder.
2. Spam and junk folder.

Search for "Holidu" or "Booking.com" in your inbox, or search using your booking reference or booking ID. Emails can take a few minutes to arrive, so wait a little before searching again.

What should I do if I still cannot find my confirmation?

If the email is not in either folder, use the steps below for your booking channel.

Holidu bookings

If you have a Holidu guest account registered with us:

• Log in to your Holidu account.
• Go to "My bookings" and find your booking ID.
• Search your email inbox for the booking ID to see which folder the confirmation email went to.

For more help, visit the Holidu Help Center.

Booking.com bookings

• Log in to your Booking.com account and go to the "Bookings" section.
• Find your booking reference.
• Search your email inbox for the booking reference to locate the confirmation email.

If you still cannot find the email, visit the Booking.com Help Center and request that they resend it to you.

Airbnb bookings

• Log in to your Airbnb account and go to "Trips."
• Open your reservation. Your booking reference is shown in the message thread with the host.
• Search your email inbox for the booking reference to find out which folder the confirmation email from Holidu went to.

Why might my booking confirmation be missing?

Common reasons include:

• The email was filtered into your spam or junk folder.
• The email address entered during booking contains a typo.
• Your payment has not been confirmed yet. The Holidu confirmation email is only sent after payment is confirmed.
• Your email provider is delaying or blocking messages from the sender.
• The confirmation was sent to a different email account than the one you check regularly.

How can I make sure I receive future booking confirmations?

To avoid missing future emails, add Holidu and Booking.com to your email contacts or safe senders list. Also double-check that the email address on your booking is correct and that you can access that inbox.