Why didn't I receive my booking confirmation?

If you've booked a property through Holidu, Booking.com, or Airbnb and haven't received your booking confirmation email, don't worry. Your confirmation is likely in your inbox but may have been filtered. Follow these steps to locate it.

Step 1: Search your email inbox

Start by checking the following folders in your email account:

• Received folder (also called Inbox)
• Spam folder
• Junk folder
• Promotions folder (if using Gmail)
• Updates folder (if using Gmail)

Confirmation emails can sometimes be automatically filtered, especially if they're marked as promotional content.

Step 2: Check your booking account

You can also find your booking details by logging directly into the platform where you made your reservation.

For Booking.com bookings

You should receive two emails when you book through Booking.com:

• A confirmation email from Booking.com containing your booking reference and PIN
• A confirmation email from Holidu (if payment was confirmed) with your booking ID and host contact details

To find your booking details:

1. Log into your Booking.com account
2. Go to the "Bookings" section
3. Find your booking reference
4. Search your email inbox using this booking reference to locate which folder the confirmation went to

For Airbnb bookings

Your confirmation email, including the check-in form link, is sent through the Airbnb message thread.

To find your booking details:

1. Log into your Airbnb account
2. Go to "Trips" section
3. Find your reservation
4. View your booking reference in the message thread with the host
5. Search your email inbox using your booking reference to see which folder the confirmation email from Holidu was placed in

For Holidu bookings

If you have a Holidu guest account registered with us:

1. Log into your Holidu account
2. Go to "My Bookings"
3. Check your booking ID
4. Search your email inbox using this booking ID to locate which folder the confirmation email went to

What your confirmation email should contain

Your booking confirmation typically includes:

• Your booking reference or booking ID
• Check-in and check-out dates
• Property address and details
• Host contact information
• Check-in instructions or form link
• Payment confirmation

If you have your booking reference or ID from your booking account, use it to search your email. This often helps locate the confirmation email more quickly.

Why confirmation emails might not arrive

Common reasons your confirmation email may not appear in your main inbox include:

• Email filters automatically moved it to spam or junk
• Email provider's promotional folder filtered it
• You registered with a different email address than the one you're checking
• Email typo during booking (check your account settings)

Next steps

Once you've located your booking confirmation, save it for your records. You'll need your booking reference or ID for check-in and any future communication with your host or our support team about your reservation.