A payment can fail for several reasons, and the cause depends on where you booked and which payment option you chose. Find your booking channel below to see the next steps. Common reasons that apply to more than one channel are listed in one place to avoid repetition.

Why is my payment failing on Airbnb?

Airbnb manages all payments directly, so Holidu cannot see or change your payment details. To find out why your payment was declined, contact via chat. You can also read Airbnb's help article Why your payment is getting declined or isn't working.

Why is my payment failing on Booking.com?

The next steps depend on the payment method you selected when you booked.

If you chose "Pay Now"

Booking.com fully manages this payment, and Holidu does not have access to your payment details. Please contact Booking.com customer service by chat or phone to find out why your payment is failing.

If you chose "Pay On"

Holidu processes this payment, so the common reasons listed below may apply to you.

Why is my payment failing on Holidu?

If your payment fails, one of the following reasons is most likely the cause. Check each one and try again.

1. Payment authentication issue

You must approve the payment through the secure payment link sent to your email. Your bank may ask you to confirm it in your banking app or to enter a code (TAN or PIN) sent by text message or phone call.

2. Insufficient funds

Make sure your account has enough balance to cover the full payment amount.

3. Withdrawal amount exceeded

Your bank may have set a daily, weekly, or monthly spending limit. Check your banking app or contact your bank for details.

4. Payment method supported

Make sure you use a supported payment method. We currently accept:

• Credit card
• PayPal
• iDEAL (The Netherlands)
• Klarna (Austria, Germany, and The Netherlands)
• Sofort

5. Invalid or declined card details

Check the following common issues:

• The CVC number is incorrect or has the wrong length.
• The card number is invalid or the card has expired.
• The card is blocked or restricted. Your bank may have declined the transaction for security reasons.
• The card has been cancelled. Check with your bank to confirm its status.

6. Too many failed attempts

After 5 or more unsuccessful payment attempts, further transactions may be temporarily blocked. Wait 1 to 2 hours before trying again. If the problem continues, check with your bank or use a different payment method.

If you have checked these points and the payment still fails, visit our Help Center for more support.