The answer depends on the payment option you selected when you made your booking. If you chose "Pay Now," Booking.com manages your payment, so you need to contact Booking.com customer service by chat or phone to update it. If you chose "Pay On," Holidu processes your payment, and you can update your payment method through a secure payment link sent by email if your payment fails.

How does my booking payment option affect changing my payment method?

Your payment option determines who manages your payment and whether you can change your payment method:

• Pay Now: Booking.com fully manages your payment. Holidu does not have access to your payment details, so changes must be made through Booking.com.
• Pay On: Holidu processes your payment. If your payment fails, you can update your payment method through a secure link sent to you by email.

How do I change my payment method if I selected Pay Now?

If you selected "Pay Now," your payment is handled entirely by Booking.com. Holidu cannot access or update your payment details. To change your payment method, contact Booking.com customer service through chat or by phone call.

How do I change my payment method if I selected Pay On?

If you selected "Pay On," Holidu processes your payment. When a payment fails, you will receive a secure payment link by email. Use this link to enter a new payment method and complete your transaction. You can only update your payment method when the original payment has failed.

Can I change my payment method after a successful payment?

No. If the original payment with the "Pay On" option goes through successfully, the payment method cannot be changed. For "Pay Now" bookings, Booking.com handles all payment changes through its customer service team.

To learn more about managing your booking and payments, visit the Holidu Help Center.