Who can I contact in case of an emergency?

Your safety is our top priority. In case of an emergency during your stay, it is crucial to know who to contact and in what order to ensure you receive prompt assistance.

Immediate Action: Contact Local Emergency Services First

If you are experiencing a life-threatening situation or immediate danger, always contact local emergency services before anything else. Emergency services are trained to handle critical situations and can provide immediate assistance.

European Union Emergency Number

If you are staying in a European Union country, call 112 for any serious emergency. This universal emergency number connects you to:

• Ambulance services for medical emergencies
• Fire department for fires or hazardous situations
• Police for security threats or illegal activities

Use 112 for situations such as stroke, heart attack, severe injuries, major accidents, or any condition requiring immediate medical attention.

Non-EU Locations

If you are outside the European Union, contact your local emergency number. Most countries have a dedicated three-digit emergency number similar to 112. If you are unsure of the local emergency number, ask your host or check your accommodation welcome information upon arrival.

Health and Safety Emergencies

If you are experiencing a medical emergency during your stay, take the following steps:

1. Call local emergency services immediately (112 in the EU or your local equivalent)
2. Inform your host of the situation as soon as possible so they can provide additional support if needed
3. Follow the guidance provided by emergency responders

Your host may be able to assist with language barriers, provide medical history if needed, or help coordinate care, but professional emergency services should always be your first contact.

Major Urgent Events

In situations involving serious events such as theft, break-ins, illegal activities, or other safety threats, follow this priority order:

1. Contact local police or authorities immediately – they are equipped to handle criminal matters and security threats
2. Keep your host informed of the situation
3. Contact our support team for additional assistance and guidance

Never delay contacting authorities in hopes of resolving security matters informally. Local law enforcement is the appropriate resource for crimes and illegal activities.

Support from Our Team

After you have addressed the immediate emergency by contacting appropriate local authorities, our specialized support team is available to assist you. We operate 7 days a week to provide guidance on next steps, documentation, or additional support you may need following an emergency situation.

Our team can help you with:

• Guidance after reporting an emergency to authorities
• Documentation and filing reports if needed
• Connecting you with additional resources or services
• Arranging alternative accommodation if your current location is no longer safe

Summary: Emergency Contact Priorities

Remember this order when facing an emergency:

1. Local Emergency Services First (Call 112 in the EU or your local emergency number)
2. Inform Your Host (Once immediate safety is secured)
3. Contact Our Support Team (For guidance and follow-up assistance)

Your immediate safety is always the priority. Do not hesitate to contact emergency services – they are there to help you.