Who can I contact in case of an emergency?

Your safety is our top priority. In case of an emergency during your stay, it is crucial to know exactly who to contact and what steps to take to ensure you receive prompt assistance.

Contact Local Authorities First

In any emergency situation where your safety or health is at risk, always contact local emergency services immediately. Local authorities are equipped to handle urgent situations and provide the fastest response.

Emergency Numbers by Region

European Union: Call 112 – the universal emergency number for ambulance, fire department, or police. This number works across all EU member states for serious conditions including:

• Stroke or heart attack
• Serious accidents
• Medical emergencies
• Fire or safety hazards

If you are staying outside the European Union, research the local emergency number for your specific location before your arrival and keep it easily accessible.

Types of Emergencies and What to Do

Health and Safety Concerns

If you are experiencing a medical emergency:

• Contact local emergency services (call 112 in the EU or your local emergency number) immediately
• Inform your host about the situation so they can provide support or assistance if needed
• Do not delay seeking professional medical help while trying to contact your host

Major Urgent Events

In the event of serious situations such as:

• Theft or robbery
• Illegal activities
• Security threats or danger
• Fire or structural hazards

We strongly recommend contacting local authorities as your first course of action. Your immediate safety is more important than any other notification.

How to Involve Your Host

After ensuring your immediate safety by contacting emergency services, keep your host informed about the situation. Your host may be able to:

• Provide additional support or guidance
• Assist with documentation or reports
• Help coordinate follow-up assistance
• Address any property-related concerns

24/7 Emergency Support

Our specialized support team is available 7 days a week to assist with emergencies. While local authorities should always be your first contact for immediate safety concerns, we're here to guide you through any issues and provide additional support after you've secured your safety.

When to Contact Holidu Support

Reach out to our support team for assistance with:

• Guidance on next steps after contacting local authorities
• Documentation or reporting procedures
• Finding alternative accommodation if needed
• General emergency support and reassurance

Important Reminders

• Always prioritize your safety: Contact emergency services before any other action
• Know the local emergency number: Research and save the emergency number for your destination before arrival
• Keep important contacts accessible: Save your host's number and local emergency services number in your phone
• Inform someone: Let a trusted person know where you're staying and how to reach you

Your wellbeing is paramount. Never hesitate to contact local authorities in any situation where you feel unsafe or require immediate assistance.