Who can I contact in case of an emergency?

In situations where your safety is at risk or in the event of an emergency, it is crucial to contact the appropriate authorities or emergency services immediately to ensure prompt assistance. This guide explains the key contacts and steps to take during an emergency while staying with us.

Emergency Services - Your First Priority

If you are experiencing a life-threatening situation, medical emergency, or any immediate danger, always contact local emergency services first. In most cases, local authorities and emergency responders are best equipped to handle urgent situations quickly and effectively.

In the European Union

Call 112 – the universal emergency number for ambulance, fire department, or police. This number is available 24/7 across all EU countries and should be your first call for any serious emergency including:

• Medical emergencies (stroke, heart attack, severe injuries)
• Traffic accidents
• Fire or structural dangers
• Criminal activity or safety threats

Outside the European Union, contact your local emergency number immediately (examples include 911 in the United States, 999 in the United Kingdom, or 000 in Australia).

Health and Safety Concerns

If you are experiencing a medical emergency or health-related crisis during your stay:

1. Contact local emergency services (112 in the EU or your country's emergency number)
2. Keep your host informed of the situation so they can provide additional support and assistance if needed
3. Provide emergency responders with your location details and any relevant medical information

Always prioritize contacting emergency services before attempting other communication channels, as response time is critical in medical situations.

Serious Events and Safety Threats

In the event of serious incidents such as theft, illegal activities, property damage, or any situation that poses danger to your safety or well-being:

1. Contact local authorities or police immediately – they are trained and equipped to handle these situations
2. Ensure your personal safety first before taking any other action
3. Provide law enforcement with accurate information about the incident
4. Inform your host of the situation once it is safe to do so

Holidu Emergency Support

In addition to contacting local authorities, our specialized support team is available 7 days a week to assist you with emergency situations. We can provide guidance, help you communicate with your host, or connect you with additional resources you may need.

Once you have ensured your immediate safety and contacted emergency services, reach out to our support team if you need additional assistance navigating the situation or require help coordinating with your accommodation.

Keeping Your Host Informed

While local authorities should always be your first contact in emergencies, it is helpful to keep your host informed of serious situations. Your host may be able to:

• Provide immediate local assistance or resources
• Offer first aid or emergency supplies
• Help facilitate communication with local services
• Assist with any accommodation-related needs during the emergency

However, never delay contacting emergency services while waiting to inform your host. Personal safety is always the priority.

Prepare Before Your Stay

To be ready for any emergency:

• Learn the local emergency number for your destination
• Keep important contact information saved in your phone (local police, hospitals, your country's embassy)
• Familiarize yourself with the location of nearby hospitals or medical facilities
• Ensure your host's contact details are easily accessible
• Share your accommodation details and itinerary with someone you trust

For immediate emergency assistance or if you need help coordinating support during a crisis, our team is here to help. Contact our support team available 24/7 to guide you through any emergency situation you may encounter during your stay.