Who can I contact in case of an emergency?

Your safety is our top priority. In an emergency situation, it's crucial to know exactly who to contact and what steps to take. This guide will help you understand the emergency contact procedures during your stay.

Immediate Action: Contact Local Authorities First

In any emergency situation where your safety or health is at immediate risk, always contact local emergency services first. Do not wait to contact your host or our support team if you are in danger.

Emergency services are trained to respond quickly to urgent situations and can provide immediate assistance when you need it most.

Emergency Services by Region

European Union

If you are staying in any European Union country and experience a serious emergency, call 112 – the universal emergency number for:

• Ambulance services (medical emergencies)
• Fire department (fires or gas leaks)
• Police (theft, crime, or safety threats)

This single number works across all EU member states and connects you with local emergency responders in your area.

Other Regions

If you are staying outside the European Union, research the local emergency number for your destination before your arrival. Common emergency numbers include 911 (North America), 999 (United Kingdom), or 000 (Australia). We recommend saving the local emergency number in your phone when you arrive.

Types of Emergencies and What to Do

Health and Medical Emergencies

If you or someone in your group experiences a medical emergency (such as chest pain, difficulty breathing, severe allergic reactions, or loss of consciousness):

1. Call local emergency services immediately (112 in the EU)
2. Inform your host of the situation so they can offer support if needed
3. Provide emergency responders with your location and symptoms
4. Follow all instructions from medical professionals

Safety Threats and Criminal Activity

If you experience or witness serious safety concerns, such as theft, break-ins, illegal activities, or any threat to your personal safety:

1. Move to a safe location if possible
2. Contact local police immediately
3. Inform your host of the situation once it is safe to do so
4. Document details of the incident if you can do so safely

Property Emergencies

For urgent property issues that pose a safety risk (such as gas leaks, electrical hazards, fires, or flooding):

1. Evacuate the property if necessary
2. Call emergency services if there is immediate danger
3. Contact your host to report the emergency
4. Follow your host's instructions for emergency procedures

Contacting Your Host

After you have ensured your immediate safety by contacting emergency services if needed, inform your host about the situation. Your host may be able to:

• Provide local support and guidance
• Help coordinate with emergency services
• Assist with temporary accommodation if the property is unsafe
• Provide information about local resources

You can typically reach your host through the messaging system in your booking or through emergency contact information they provided at check-in.

Contacting Holidu Support

Our specialized support team is available 7 days a week to assist you with emergencies and urgent issues. While local emergency services should be your first contact for immediate safety threats, our team can help guide you through the process and provide additional support.

Contact our emergency support team through:

• Your booking confirmation email
• The Holidu app or website messaging system
• The emergency contact information provided in your booking details

When you reach out, provide clear details about your emergency situation so our team can assist you as quickly as possible.

Before Your Stay: Be Prepared

To ensure you're ready for any emergency:

• Save the local emergency number for your destination
• Keep your host's contact information easily accessible
• Know the address of your accommodation
• Review your booking confirmation for Holidu emergency contact details
• Ask your host about property-specific emergency procedures at check-in
• Locate emergency exits and first aid kits in your accommodation

Summary

In an emergency:

1. Contact local emergency services immediately (112 in the EU)
2. Move to safety if possible
3. Inform your host once the immediate emergency is addressed
4. Contact Holidu support if you need additional assistance

Your safety is paramount. Always prioritize contacting emergency services over any other communication in urgent situations. We're here to support you, but local emergency responders are trained to handle urgent crises and should be your first point of contact.