Who can I contact in case of an emergency?

In an emergency, contact local emergency services first. In the European Union, call 112 for an ambulance, the fire department, or the police. If you are having a medical emergency during your stay, also let your host know so they can support you. For serious situations such as danger, theft, or illegal activity, contact the local authorities as your first step.

Which number should I call first?

Your first call should always go to local emergency services when your safety is at risk. Use the emergency number for your country:

• In the European Union, call 112. This universal number connects you to an ambulance, the fire department, or the police.
• In other countries, use the local emergency number. If you are unsure, ask your host or check with local authorities.

What should I do in a medical emergency?

If you or someone in your group has a serious medical condition, such as a stroke, a heart attack, or a severe injury after a car accident, call an ambulance right away by dialing 112 in the European Union or your local emergency number. Then let your host know what is happening so they can offer help during your stay.

Who should I contact for theft, danger, or other urgent events?

For serious events that involve danger, theft, illegal activity, or similar situations, contact the local police or emergency services first. Once you are safe, you can also inform your host and Holidu so we can support you with next steps.

How can Holidu help during an emergency?

Holidu's specialized support team is available 7 days a week for emergencies. Our team can guide you through urgent issues that come up during your booking. Always contact local emergency services first if anyone's safety is at risk, and then reach out to our team for further assistance.

Where can I find more help?

You can browse our full range of guides in the Holidu Help Center. If your question is not answered there, our support team is ready to help.