If your booked property isn't as clean as expected, contact your host first, since they are on site and can usually resolve the issue quickly. If the problem remains unresolved, Holidu can help you find a solution, provided you have documentation of the issue.

What should I do first if my booked property isn't clean?

Start by contacting your host or the person in charge at the property. Most cleanliness issues can be resolved quickly this way.

1. Document the issue. Take photos of any areas that need attention. Write down specific details, such as unwashed dishes or dirty linens.
2. Contact your host. Your booking confirmation email or the Holidu app has the host's contact details. Explain the issue, describe the problem, and ask for a prompt resolution.

What if the issue is not resolved after contacting my host?

If the issue remains unresolved after you have contacted your host, use the button on this page to start the next steps. These steps will help you work towards a solution.

Please note that Holidu needs supporting documentation of the issue to help you. Have your photos and written notes ready before you proceed.

What documentation do I need to submit a complaint?

Supporting documentation for your complaint includes:

• Photos of the areas that were not clean
• Written notes describing the specific details of the issue

We are committed to supporting you through any issues so that you have a pleasant stay.