If you have already booked a property, you can reach your accommodation provider (your host) directly. Their contact details are in the "Your Host" section of your confirmation email. If you still need help after contacting your host, you can contact Holidu through our guest help page at https://www.holidu.com/help/guest.

Who should I contact first?

Your host is the person who manages the property and will welcome you on arrival. They can answer questions about your accommodation, check-in, and how to prepare for your stay. For most questions about your stay, contacting your host is the fastest option.

How do I find my host's contact information?

• Open the confirmation email you received after booking.
• Scroll to the "Your Host" section.
• Use the contact details listed there to reach your host.

What if I have not received my reservation details?

If you have not received your reservation details, or your arrival date is approaching, please contact your host directly using the contact information provided. Your host can confirm your booking and share the information you need before you arrive.

How do I contact Holidu?

If you still need assistance after reaching out to your host, you can contact Holidu through the guest help page:

• Visit https://www.holidu.com/help/guest.
• Browse the help topics or choose the option that best fits your request.
• Have your booking details ready so the team can assist you faster.

Tips for getting help faster

• Keep your confirmation email handy, as it contains your booking details and your host's contact information.
• Contact your host first for questions about the property, check-in, or your stay.
• Reach out as early as possible if you have an urgent issue before your arrival.

For more answers about your booking and stay, visit the Holidu Help Center.