Where Can I Find My Check-in Instructions?

Finding your check-in instructions is easy. Your check-in details, including the exact property address and key collection instructions, are available through multiple convenient channels. Here's exactly where to look.

Check Your Booking Confirmation Email

After you complete your booking, Holidu sends a confirmation email containing all your check-in information. This email includes the property address, key pickup details, and any special instructions from the host.

Tip: If you don't see the email in your inbox right away, check your spam or promotions folder, as confirmation emails sometimes end up there by mistake.

Use the Holidu App or Website

You can access your check-in details anytime by logging into your Holidu account. Follow these simple steps:

1. Open the Holidu app or visit Holidu.com
2. Log in with your account credentials
3. Navigate to the "Bookings" or "My Bookings" section
4. Select your upcoming reservation
5. View all check-in details, including the property address and key collection instructions

This is the most reliable way to access your information at any time, even on the day of your arrival.

Contact the Host Directly

If your arrival date is approaching and you haven't received your check-in details, you can reach out to the host directly. The host's contact information is provided in your booking confirmation.

Most hosts respond quickly to check-in questions, especially as the arrival date gets closer. This direct communication is helpful if you have specific questions about parking, door codes, or other access details.

What If You Can't Find Your Check-in Instructions?

If you've checked all three locations above and still don't have your check-in details, here's what to do:

• Search your email for messages from Holidu or the host
• Check all email folders (inbox, spam, promotions, updates)
• Log into your Holidu account and review your booking details
• Contact the host through your booking message section
• Reach out to Holidu customer support if the issue persists

Key Information You'll Receive

Your check-in instructions will typically include:

• Complete property address
• Key pickup location and procedure
• Check-in time and any early arrival options
• Parking information
• Door codes or lockbox details
• WiFi password and other access codes
• Emergency contact information
• Special instructions from the host

Arrival Day Tips

Keep your check-in instructions easily accessible on your phone or in a safe place. Having this information readily available ensures a smooth arrival at your property and helps you avoid any last-minute confusion or delays.

If you're arriving outside normal business hours, make sure you understand the key collection process in advance so you know exactly what to expect when you arrive.