When will I receive my refund for a cancelled booking?

The timing of your refund depends on which booking platform you used and your payment method. Below, you'll find specific information for each platform.

Refunds for Holidu bookings

If your reservation has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Refunds for Booking.com bookings

The timing of your refund depends on the payment option you selected when booking:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we kindly recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay Later"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Refunds for Airbnb bookings

If your reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly.

We kindly recommend reaching out to Airbnb's customer service via chat for further support. You may also find helpful information in their Help Center regarding how refunds work and refund processing times.

What affects your refund amount?

The refund amount you receive depends on the cancellation policy of your booking. Review your booking confirmation or the property's cancellation policy to understand what percentage of your payment is refundable.

Need more help?

If you have not received your refund within the expected timeframe, please contact our customer service team. We're here to help.