When will I receive my refund for a cancelled booking?

The timing of your refund depends on which booking platform you used and your payment method. Below, you'll find specific information for each platform.

Airbnb Cancelled Booking

If your Airbnb reservation has been cancelled, any applicable refund will be processed by Airbnb, as they handle all payments directly.

For further support regarding your refund status and timeline, we recommend reaching out to Airbnb's customer service via chat. You may also find helpful information in Airbnb's Help Center:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

Booking.com Cancelled Booking

If your Booking.com reservation has been cancelled, the timing of your refund depends on the payment option you selected when booking.

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Holidu Cancelled Booking

If your Holidu reservation has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Key Factors Affecting Your Refund

• Payment Platform: Different platforms (Airbnb, Booking.com, Holidu) process refunds through different systems.
• Payment Method: Your refund will be credited to the original payment method you used at booking.
• Bank Processing Time: Once a refund is initiated, it typically takes 2 to 4 business days for your bank to process and display the funds in your account.
• Cancellation Policy: The refund amount depends on the property's cancellation policy and when the cancellation occurred.

What Should You Do If You Don't Receive Your Refund?

If 4 business days have passed and you have not received your refund:

1. Check your bank account and spam folder for any notifications from your bank.
2. Contact your bank to verify if the refund is pending or has been received.
3. If you booked through Airbnb or Booking.com, contact their customer service for status confirmation.
4. If you booked through Holidu and still have not received your refund after 4 business days, reach out to Holidu's customer support team for assistance.

Having your booking confirmation number or transaction ID ready will help speed up the process when contacting customer support.