If your booking has been cancelled and a refund applies, the timing depends on how you paid. For bookings paid through Holidu with "Pay On," the refund usually reaches your bank account within 2 to 4 business days. For "Pay Now" bookings, Booking.com processes the refund. For Airbnb bookings, Airbnb processes it.

How do I know which payment option I chose?

Check your booking confirmation email or your booking details. They show whether you paid in full at the time of booking ("Pay Now") or whether you pay at the property or later ("Pay On").

When will I receive my refund if I chose Pay Now?

If you chose "Pay Now," Booking.com manages your refund. Once your booking is cancelled, any applicable refund is processed directly by Booking.com.

For help with your refund, contact Booking.com customer service by chat or phone. You can find their contact options in the Booking.com Help section.

When will I receive my refund if I chose Pay On?

If you chose "Pay On," Holidu processes your refund. Once your booking is cancelled, any applicable refund is sent to the original payment method you used when you made the reservation.

The refund should appear in your account within 2 to 4 business days. The exact time depends on your bank's processing speed.

When will I receive my refund for an Airbnb booking?

Airbnb handles all payments for its bookings, so it also processes any refund for a cancelled Airbnb reservation. For help, contact Airbnb customer service via chat.

You can also read these Airbnb Help Center articles:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

Will I always get a refund after cancelling?

Not always. Whether you get a refund depends on the cancellation policy that applied to your booking. If a refund is applicable, it will be processed using the steps above. Check your booking details to see the cancellation terms.

What should I do if my refund has not arrived?

First, check your bank or card statement. Refunds can take a few business days to appear, especially if the request was made near a weekend or public holiday. If the time frame has passed, contact the team that processes your refund for your booking type:

• Pay On (Holidu): Contact Holidu through the Help Center.
• Pay Now (Booking.com): Contact Booking.com customer service.
• Airbnb: Contact Airbnb customer service.

For more answers about bookings and cancellations, visit the Holidu Help Center.