When will I receive my refund for a cancelled booking?

The timing of your refund depends on which booking platform you used and the payment option you selected at the time of booking. Below, we've outlined the refund process for each platform.

Refunds for Booking.com cancelled bookings

If your reservation with Booking.com has been cancelled, the refund process depends on your payment method:

If you chose "Pay Now"

Your refund is fully managed by Booking.com. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we recommend reaching out to Booking.com's customer service via chat or phone call.

If you chose "Pay On"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method you used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Refunds for Holidu cancelled bookings

If your reservation booked directly through Holidu has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Refunds for Airbnb cancelled bookings

If your reservation with Airbnb has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We recommend reaching out to Airbnb's customer service via chat for further support.

You may also find helpful information in Airbnb's Help Center articles on how refunds work and how long it takes to receive a refund.

What affects refund eligibility?

The amount you receive back depends on the cancellation policy associated with your booking at the time of reservation. Cancellation policies vary by property and can range from non-refundable to fully refundable. Always review the specific cancellation terms of your booking before confirming your reservation.

Haven't received your refund yet?

If 4 business days have passed and you haven't seen your refund, we recommend:

• Checking your bank account and spam folder for any notifications
• Contacting your bank to confirm they have received the refund
• Reaching out to the relevant booking platform's customer service for assistance

For Holidu bookings, our customer support team is here to help. Please contact us with your booking details, and we'll investigate the status of your refund.